Customer Service Specialist - Polish & Spanish
About the job
- Previous customer service experience is ideal but not mandatory.
- Fluency in Polish at C2 level, spoken and written, is required.
- Fluency in Spanish and English is required.
- The candidate must be resourceful and highly motivated, with a focus on client satisfaction.
- The candidate must be able to build good relationships across functions and collaborate to achieve shared goals.
- The candidate must maintain high accuracy and attention to detail.
- Respond to customer inquiries by phone and email.
- Guide customers on how to use the platform and its features.
- Answer questions about processes, workflows, and documentation.
- Troubleshoot product issues and technical problems.
- Identify root causes and escalate bugs or complex issues when necessary.
- Follow up with customers to ensure issues are resolved.
- Assist customers with operational questions related to their daily use of the platform.
- Resolve platform-related obstacles to help maintain smooth customer operations.
- Willingness to learn and grow.
- A curious, can-do attitude.
About the company
Alpega Group provides end-to-end transport management software and services (TMSS) for the transportation and logistics industry as a SaaS platform. It combines TMS capabilities with freight exchanges and a freight procurement tool, built from inet and Transwide technologies. The products serve shippers, freight forwarders, logistics providers, and carriers, backed by a network of over 80,000 carriers and 200,000 members. Its goal is to simplify and optimize global logistics by offering a unified, scalable software suite that enables end-to-end visibility and better coordination across the supply chain.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Zaventem, Belgium
Founded
2017
Simplify's Take
What believers are saying
- Alpega launched Transport Execution in January 2026, refreshing its core SaaS offering.
- FastPayment expanded into Poland in 2026, monetizing carrier cash-flow pain directly.
- Board expansion and BCG AI research in 2026 support enterprise credibility and upsell.
What critics are saying
- Freight exchanges commoditize fast; Teleroute, Wtransnet, and 123cargo face price pressure from digitized brokers.
- Alpega’s 482-person workforce limits R&D scale against SAP, Oracle, and project44.
- If carriers bypass Alpega networks, its TMS-data flywheel collapses by 2027.
What makes Alpega Group unique
- Alpega spans TMS, freight exchanges, and carrier finance across Europe’s road-freight workflow.
- Connecta, launched in 2026, positions Alpega as an open logistics network layer.
- Daniel Cohen’s January 2026 CEO transition signals sharper product and commercial integration.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Paid Holidays
Hybrid Work Options
Home Office Stipend
Company News
Alpega, a global leader in logistics SaaS software, has launched Connecta, an open network designed to revolutionize logistics connectivity.
Additionally, Connecta integrates with Alpega's Freight Exchange, enabling real-time spot bidding for paid users.
BRUSSELS--(BUSINESS WIRE)--Long payment terms was already one of the most common issues faced in the transportation industry. In Poland specifically, the average time for carriers to receive their money after issuing an invoice, ranges from 45 to 60 days. However, with the unprecedented rising costs of fuel and transport operations, many carriers simply cannot afford to wait that long to receive payment for their delivered transport services. It becomes a threat for the business continuity and a rise in bankruptcies has been witnessed within the carrier community. FastPayment is a solution designed to overcome long payment terms. It is a safe solution and the entire process to request short-term financing for specific invoices is 100% online and without complex formalities, ensuring pay out in a matter of hours
Alpega Group, a leading global provider of SaaS cloud-based transportation software, announced that Frans van Buuren has joined Alpega to lead a strategic build-out of talent across the organization.