Customer Service Specialist - Polish, Spanish

We are looking for a Customer Service Specialist (Polish & Spanish Speaker). This role will be part of the operations organization in Alpega. Join an international SaaS company where your Polish, English, and Spanish language skills will make a real impact. As our new Customer Service Representative within the Freight Exchange (FX) business, you will help shape the future of the transport industry while playing a key role in delivering outstanding customer support and contributing to our continued success.

ABOUT THE ROLE

Customer Assistance

• Respond to customer inquiries via phone and email.
• Provide guidance on how to use the platform and its features.
• Answer questions related to processes, workflows, and documentation.

Issue Resolution

• Troubleshoot product issues and technical problems.
• Identify root causes and escalate bugs or complex issues when necessary.
• Follow up with customers to ensure issues are resolved.

Operational Support

• Assist customers with operational questions related to their daily use of the platform.
• Help maintain smooth customer operations by resolving platform-related obstacles.

WHAT WE LOOK FOR IN YOU

• Previous experience working in customer service is ideal but not mandatory.
• Fluent in Polish (C2 Level), spoken and written, is required.
• Fluent in Spanish & English 
• Willingness to learn and grow
• Curious and can-do attitude
• Resourceful and highly motivated, with a focus on client satisfaction. 
• Team player able to build good relationships across functions and collaborate to achieve shared goals.
• High accuracy and attention to detail standards

WHAT WE OFFER YOU

• Permanent contract
• Work model: hybrid with 3 days in the office
• Grow and learning opportunities in an international environment.
• The possibility to work in a team, but also to work independently.
• An excellent career opportunity at a leading player in transportation management software.