D

D-ploy

IT infrastructure services and management consulting

Junior IT Support Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeMunich, GermanyNo salary listedIn-person

About the Job

Requirements

  • Completed vocational training in IT or equivalent practically acquired knowledge with several years of professional experience.
  • Very good knowledge of Windows 10 and Windows 11.
  • Good knowledge of media technology.
  • Experience handling mobile devices.
  • Knowledge of printer administration.
  • Knowledge of ITIL v3 or ITIL v4.
  • Experience in IT user support and onsite support.
  • Ability to provide a current criminal record certificate no older than three months.
  • Fluent spoken and written German and English.
  • Sensitivity and openness toward different cultures when collaborating in international teams.
  • Service orientation and strong communication skills.

Responsibilities

  • Provide support for Windows endpoint devices and mobile phones in close coordination with customers.
  • Analyze IT incidents and independently troubleshoot them.
  • Support VIP users.
  • Support and maintain media technology.
  • Provide support in print services.
  • Independently process and complete assigned tasks.
  • Plan and implement software rollouts and updates.
  • Work closely with the development department and other specialist teams.
  • Set up and maintain flex-desk workstations.
  • Perform IMAC-D tasks: install, move, add, change, and dispose.

About the Company

D-ploy

IT infrastructure services and management consulting

D-ploy provides IT engineering and consulting services for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both standard and tailored solutions to help clients achieve business goals, using established frameworks and certifications to ensure quality, reliability, and security. The company differentiates itself with a pragmatic, business‑oriented approach and long‑term partnerships, supported by a Europe/US cross‑regional footprint and a strong emphasis on customer needs. Its goal is to make IT an enabler of business value, improve work efficiency, and maintain compliant, dependable IT services while expanding expertise and geographic reach.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Lörrach, Germany
Founded
2007

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