Retail Operations Manager
No salary listed
Senior, Expert
Bachelor's
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
HybridHybrid workplace; travel within Malaysia as required.
RetailRetail Store Management
About the job
Requirements
- A bachelor's degree or equivalent relevant industry experience is required.
- Eight to ten years of experience in sales and/or marketing within the beauty and cosmetics industry, with strong knowledge of sales and retail operations, is required.
- At least five years of team leadership experience is required, including proven people-management skills and experience developing and leading teams.
- Strong knowledge and experience in beauty, skincare and prestige brands, in-depth retail understanding, and the ability to influence stakeholders through commercial awareness are required.
- Proficiency in stock and inventory management, business acumen, analytical skills and a results-oriented mindset are required.
- The ability to engage diverse stakeholders across multicultural environments is required.
- A commitment to continuous improvement, innovative thinking and strategic planning is required.
- Digital proficiency and project management capabilities, including project scheduling, milestone tracking and deliverables management, are required.
- The ability to manage multiple priorities effectively in a fast-paced working environment is required.
- Willingness and ability to travel within Malaysia as required are required.
Responsibilities
- Understand and analyze the Malaysian market to identify business needs, opportunities and areas for innovation, and develop and implement mid- to long-term retail strategies to achieve business growth projections.
- Oversee overall retail operations, drive sales performance, strengthen operational excellence, and manage the leadership and development of store teams.
- Develop and execute sales strategies across departmental stores, chain stores and strategic event projects in collaboration with the Senior Brand Lead.
- Establish, implement and maintain Retail Operations standard operating procedures, policies and procedures to ensure consistent store execution and an excellent consumer experience.
- Ensure compliance with brand values, company guidelines and local regulations through cross-functional collaboration while maintaining market competitiveness.
- Ensure successful completion of principals’ EQR and Annual Free Goods Audits across markets, including preparation, execution and continuous improvement.
- Conduct regular store audits to assess sales performance, operational standards, customer service, merchandising, and compliance with policies and procedures.
- Lead market Mystery Shopping Programmes to maintain high-quality retail experiences.
- Lead new store openings, new product launches and regional retail projects, overseeing training, manpower planning and deployment by door.
- Manage retail-related initiatives across the region to drive operational excellence and ensure effective implementation.
- Build and maintain strong partnerships with retail partners and store management teams.
- Negotiate for the best business opportunities and work with stakeholders to optimize inventory, improve operational processes and enhance business effectiveness.
- Collaborate with Sales, Marketing, Merchandising, Training and other internal teams to identify sales-driving opportunities and ensure efficient, consumer-centric retail processes.
- Develop and maintain strategic retail recruitment plans with defined objectives, desired outcomes and recruitment timelines.
- Supervise, guide and coach the Retail Operations Executive in recruiting, hiring and training Retail Supervisors, Counter Leaders and Beauty Consultants.
- Oversee manpower planning and deployment to support business and store operations.
- Partner with the Training team to co-develop comprehensive training curricula that strengthen Beauty Consultants’ capabilities and support their performance targets.
- Analyze and review the performance of store management and retail teams, identify development opportunities, support career progression and establish succession plans to build a strong retail talent pipeline.
About the company
LUXASIA operates as an omnichannel beauty brand-builder in Asia Pacific. It helps luxury beauty brands enter markets and grow by delivering integrated services across luxury retail, online commerce, consumer marketing and analytics, and supply chain management. The company works with a broad portfolio of over 100 brands and has joint ventures with major players like LVMH, Revlon, Puig, Shiseido, and Orveon to extend its reach. Its platform combines on-the-ground retail presence with digital channels and data-driven marketing to manage every step of a brand’s growth in the region. LUXASIA differentiates itself through its scale (15 markets and 2700 employees), deep regional expertise, and a full-suite, end-to-end service offering under one roof. The company's goal is to help luxury brands successfully enter Asia Pacific and expand their market presence, while providing opportunities for its people to grow and contribute as part of a collaborative team.
Company Size
501-1,000
Company Stage
N/A
Total Funding
$6.9M
Headquarters
Singapore, Singapore
Founded
1986
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Simplify's Take
What believers are saying
- 2026 awards in Malaysia, Vietnam, and Indonesia validate recent retail execution.
- New boutiques and concepts in Malaysia, Vietnam, and Indonesia show active door expansion.
- India luxury beauty demand is forecast to double by 2028, supporting brand onboarding.
What critics are saying
- Luxury beauty dependence leaves 90% of revenue exposed to brand-partner concentration.
- Localization in India is running late, threatening Fenty and Laura Mercier execution.
- Any major brand exit would damage LUXASIA's omnichannel model and partner credibility quickly.
What makes LUXASIA unique
- LUXASIA spans 15 APAC markets, serving 100-plus luxury beauty brands.
- It owns end-to-end capabilities: retail, ecommerce, consumer marketing, analytics, and supply chain.
- Its India and Southeast Asia localization wins attract brands like Creed, Fenty, and Chantecaille.
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Benefits
- Health Insurance
- Mental Health Support
- Training Programs
- Employee Discounts