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Mercier Consultancy Group

Italian Speaking Automotive Customer Service Agent - Italian

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€15k - €18k

About the Job

Requirements

  • Native or fluent Italian, spoken and written.
  • A valid European Union passport is mandatory.
  • A genuine interest in the automotive industry and vehicle technologies.
  • Ability to work effectively remotely within Greece.
  • Previous technical support or customer service experience is considered an advantage.

Responsibilities

  • Act as a primary point of contact for automotive inquiries and assist customers in Italy.
  • Handle technical and product-related questions about modern vehicle features, electric vehicle technology, and connectivity.
  • Maintain customer satisfaction by delivering tailored, professional automotive solutions.
  • Document interactions accurately within the customer relationship management system to support service tracking and improvement.
  • Collaborate with international teams to stay updated on automotive product launches and service updates.
  • Meet service-level agreements while maintaining the automotive brand’s service standards.

Desired Qualifications

  • Previous experience in technical support or customer service.

About the Company

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