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BJ's Wholesale Club

Membership-based wholesale club retailing diverse goods

Order Fulfillment Part Time

Checkout & Customer ServicePosted on Nov 13
Part-timeMcDonough, GA, USA$16.25In-person

About the Job

Requirements

  • Previous order-pulling experience is preferred.
  • Big-box or wholesale retail experience is preferred.
  • Previous radio-frequency (RF) scanner experience is preferred.
  • The role requires continuous movement on hard surfaces and may involve bending, climbing, crawling, handling, pulling, reaching, and stooping to examine or scan merchandise.
  • The role continuously requires lifting objects up to 50 pounds and may require lifting and moving heavier or awkward objects over 50 pounds with assistance.
  • The role may involve moving machinery, loud equipment, temperature extremes when pulling refrigerated orders, and occasional exposure to company-approved cleaning agents.
  • Regular, predictable, full attendance is an essential function of the job.

Responsibilities

  • Pull merchandise from a pick list using a handheld radio-frequency scanner to pick orders from the sales floor, verify merchandise, and move it to the staging area.
  • Communicate inventory or equipment problems, expired or short-dated items on pick lists, and merchandise replenishment needs to the club team.
  • Work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
  • Pick all orders promptly to meet productivity requirements, deadlines, and individual performance key performance indicators.
  • Follow operational efficiencies, processes, productivity standards, and standard operating procedures for Buy Online, Pick Up in Club (BOPIC), Curbside, and Ship from Club.
  • Take responsibility for individual performance and work with club leadership when performance metrics are not met.
  • Package orders securely in accordance with standard operating procedures.
  • Keep the Ship from Club area neat, clean, and organized; remove trash and cardboard; and handle damaged goods and spoiled products according to standard operating procedures.
  • Process returns to the club and determine how to handle them through the damaged/destroyed/returned (DDR) process or Membership desk.
  • Maintain club policies and procedures, including dress-code standards.
  • Meet Omni productivity expectations for service-level agreements, performance metrics, and goals.
  • Perform other duties as assigned, including working in other departments as needed.
  • Maintain clean and organized storage-bin arrangements for member orders and regularly clean and maintain bins according to safety standards.
  • Provide service to members, resolve or de-escalate member concerns, and help ensure a safe and positive member experience.
  • Support club standards by maintaining a clean, organized environment and carrying out daily GOLD Member Standards.
  • Access and read department production or financial performance reporting and understand how consistent execution affects the business.
  • Support club policies, procedures, compliance, inclusion, and a safe and positive environment for members and team members.

Desired Qualifications

  • Previous order-pulling experience.
  • Big-box or wholesale retail experience.
  • Previous radio-frequency (RF) scanner experience.

About the Company

BJ's Wholesale Club

Membership-based wholesale club retailing diverse goods

BJ's Wholesale Club operates a membership-based warehouse club that sells a wide range of products, including groceries and electronics, to individuals and small businesses. Members pay fees to access lower prices, and products are sold both in-store and online, with private-label brands Wellsley Farms and Berkley Jensen available. The company differentiates itself through its membership model, its private-label brands, bulk-format shopping, and a mix of physical and online shopping with additional services. Its goal is to help members save money and shop conveniently through bulk purchases and member discounts, supported by membership dues, product sales, and services.

Company size
10,001+
Company stage
IPO
Headquarters
Westborough, MA
Founded
1984

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