Scalian

Engineering and consulting in AI avionics

Incident Manager, Payment Systems

IT OperationsConfirmed live in the last 24 hours

Full-timeVillejuif, FranceNo salary listed

About the Job

Requirements

Experience as an Incident Manager or Change Manager in complex IT and banking environments, particularly payment systems and card payments.
Expertise in major incident management using ITIL.
Ability to lead crisis management activities and facilitate governance meetings such as a Change Advisory Board.
Ability to perform root-cause analysis.
Strong written and verbal communication skills.
Ability to understand technical architectures and payment environments.

Responsibilities

Lead response to critical P0/P1 incidents by coordinating application, infrastructure, network, and security teams and ensuring rapid service restoration.
Trigger and facilitate crisis cells for payment and card-payment operations, and manage crisis communications with management, technical teams, and users.
Organize and lead post-mortem analyses, track corrective and preventive actions, and analyze key indicators such as mean time to resolution and incident volume for monthly executive committee reporting.
Co-facilitate the Change Advisory Board, assess and schedule changes, analyze infrastructure, application, and user experience impacts and risks, and conduct post-implementation reviews.
Coordinate with Change Management to identify changes that caused incidents and ensure compliance with IT service management processes.

Desired Qualifications

ITIL v4 certification is strongly preferred.

Description du poste

Nous recherchons un(e) Incident Manager Monétique et Paiement H/F pour intégrer nos équipes en prestation pour LCL. L'enjeu principal est de garantir la haute disponibilité, la stabilité des services critiques et l'amélioration continue des processus d'incidentologie et de change management au sein d'environnements bancaires complexes.

Missions principales :

Gestion des Incidents Majeurs (P0/P1) : Prendre le lead lors de la survenue d'incidents critiques pour coordonner les actions des différentes équipes techniques (applicatives, infrastructure, réseau, sécurité) et garantir un rétablissement rapide du service.
Cellules de crise & Communication : Déclencher et animer les cellules de crise sur le périmètre Paiement et Monétique, et être le garant de la communication de crise auprès du management, des équipes techniques et des utilisateurs.
Analyses Post-Mortem & Amélioration : Organiser et piloter les analyses post-mortem (root causes), assurer le suivi des actions correctives/préventives, et analyser les indicateurs clés (MTTR, volumétrie) pour alimenter le reporting mensuel destiné au Comex.
Change Management (Back-up) : Co-animer le Change Advisory Board (CAB), évaluer et planifier les changements, analyser les impacts et risques (infrastructure, applications, UX), et mener les revues post-implémentation (PIR).
Alignement & Gouvernance : Faire le lien avec le Change Management pour identifier les changements à l'origine d'incidents et veiller au respect rigoureux des processus ITSM.

Qualifications

Profil cible : Incident Manager / Change Manager expérimenté, très à l'aise sur des environnements IT complexes et bancaires (Paiement et Monétique), capable de piloter des cellules de crise sous pression et de communiquer avec des interlocuteurs de tous niveaux.
Compétences clés (Must-have) : Maîtrise de la gestion d'incidents majeurs (ITIL), pilotage de crise, animation de réunions de gouvernance (CAB), analyse des causes racines (RCA), et excellente communication écrite et orale.
Informations complémentaires
Localisation : Villejuif (94)
Modalités de travail : Jusqu'à 3 jours de télétravail par semaine
Certification & Appétence : Une certification ITIL v4 serait fortement appréciée. Une bonne compréhension des architectures techniques et des environnements de paiement constitue un réel atout.

Informations supplémentaires

#LI-AB8

About the Company

Scalian

Engineering and consulting in AI avionics

Scalian Group provides engineering and consulting services to multiple industries, with a focus on AI, avionics, and information systems security. It helps clients by offering tailored solutions built from consulting, managed security services, and software offerings. The company works by combining advisory work, implementation support, and ongoing security and software management to meet each client’s specific needs. What sets Scalian apart is its emphasis on an agile approach and its deep, industry-specific expertise in aerospace and security, enabling rapid adaptation and high-performance results for global industrial leaders. The company aims to deliver precise, reliable solutions that improve performance, security, and efficiency for its clients.

Company size: 1,001-5,000
Company stage: Acquired
Total funding: $612.7M
Headquarters: Labège, France
Founded: 1989

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