Screwfix
Omnichannel home-improvement retailer and supplier
Client Insights Manager - CoreIQ
More locations: Yeovil, UK
Regular travel to the Yeovil office, typically weekly or fortnightly, and to the Paddington, London office.
About the job
- Customer-centric approach and a passion for driving profit through excellent customer service.
- Ability to build understanding of the Retail Media business and actively contribute to growing the retail media network.
- Highly organised with the ability to manage the varied demands of vendors.
- Self-motivated to learn and grow as Screwfix Media Partnerships, the industry, and the wider business evolve.
- Ownership of customer outcomes, including vendor adoption, engagement, and retention through proactive management and clear prioritisation.
- Ability to use insight and data to identify opportunities to improve customer experience, platform performance, and commercial outcomes.
- Own the successful sales, adoption, and ongoing utilisation of CoreIQ across the vendor base, ensuring customers realise measurable value from the platform and embed data-driven decision-making within their organisations.
- Lead the end-to-end customer onboarding experience by establishing best-practice processes that accelerate time-to-value, drive platform engagement, and create a positive customer experience from launch onwards.
- Act as the primary advocate for CoreIQ customers by identifying barriers to success, resolving issues through cross-functional collaboration, and ensuring service levels support customer retention and satisfaction.
- Drive customer education and capability through training, insight sharing, and best-practice guidance that increases platform adoption and usage.
- Own ongoing customer success reviews, using engagement data, customer feedback, and commercial insight to identify growth opportunities, improve customer outcomes, and support renewal and retention objectives.
- Partner with Retail Media Partnerships colleagues to support CoreIQ’s commercial growth, including prospect demonstrations, customer trials, and conversion of new business opportunities.
- Translate customer needs, market trends, and platform feedback into actionable recommendations for Kingfisher technology, product, and data teams.
- Help technology, product, and data teams build upcoming data modules and act as the primary Screwfix contact for these conversations.
- Design and iterate CoreIQ pitching materials and create and share case studies on CoreIQ adoption.
- Monitor and report on customer success metrics, adoption trends, and retention performance, providing insights and recommendations that support the growth and profitability of the Retail Media function.
- Build effective relationships across Retail Media, Commercial, Technology, and Kingfisher teams to align priorities, represent customer needs, and deliver strategic objectives.
- Gather feedback from key internal superusers to increase CoreIQ adoption among teams such as Commercial and Supply Chain.
- Previous Retail Media industry experience.
About the company
Screwfix is a home-improvement retailer with 70,000+ products available through phone, online, app, or in-store. Customers can order up to 8pm for next-day delivery, use Click & Collect to pick up in about a minute, or take advantage of Screwfix Sprint, a 20-minute home or site delivery via the Screwfix App. The company operates across the UK, Ireland, and France as part of the Kingfisher group, and focuses on omnichannel access, fast fulfillment, and a wide product range. It differentiates itself with rapid delivery options, a seamless app-driven experience, extensive reach through a large store network, and a commitment to sustainability. Its goal is to make it easy and fast for tradespeople and DIY customers to get what they need for projects, growing its customer base and market presence while continuing to improve service and reduce environmental impact.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Yeovil, United Kingdom
Founded
1979
Get referred to Screwfix
See people who can refer or advise you
Simplify's Take
What believers are saying
- H1 2026 Screwfix sales rose 7% to £1.45bn, with 5.6% like-for-likes.
- Kingfisher raised 2026 profit guidance to £595m-£635m after Screwfix outperformed.
- Google partnership and AI demos deepen loyalty among UK tradespeople starting July 2026.
What critics are saying
- B&Q weakness and France declines expose Screwfix to group-wide demand shocks.
- Price Promise, launched July 2026, compresses margins if Toolstation undercuts pricing.
- If trade spending weakens, Screwfix loses volume; Kingfisher’s growth engine stalls.
What makes Screwfix unique
- Screwfix wins on 20-minute Sprint Delivery and one-minute Click and Collect.
- Trade customers drove 74% of H1 2026 sales, insulating demand.
- Kingfisher opened 1,000 stores by January 2026, widening local convenience coverage.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Paid Vacation
Life Insurance
Employee Discounts
Employee Stock Purchase Plan
Company News
Kingfisher lifts profit outlook as Screwfix growth and higher margins boost first half. 22nd September 2026 Kingfisher has raised its full-year profit guidance after higher margins, cost controls and growth at Screwfix helped the B&Q owner deliver a near-10% increase in adjusted first-half profit. The home improvement group reported adjusted pre-tax profit of £404m for the six months to 31st July, up 9.9% from a year earlier. Statutory pre-tax profit increased 18.4% to £400m, while statutory sales edged 0.8% higher to £6.86bn. Underlying like-for-like sales rose 0.3% after adjusting for calendar effects, supported by higher customer transactions, while total sales, including marketplace gross merchandise sales, were up 1.6% at constant currency. Profit growth outpaced sales after Kingfisher's gross margin increased 70 basis points to 38.4%. The company attributed the improvement to purchasing and sourcing benefits, growth in marketplace and retail media operations, favourable currency movements and the disposal of its Romanian business. These benefits were partly offset by higher freight costs and an increased proportion of trade sales. Performance in the UK was mixed, with continued growth at Screwfix offsetting weaker sales at B&Q. Screwfix sales increased 7% to £1.45bn, with like-for-likes up 5.6%. Trade sales at the chain rose 6.1%, while trade customers accounted for almost 74% of sales. Kingfisher said Screwfix gained market share during the period, supported by customer acquisition, loyalty initiatives and an expanded product range. B&Q sales fell 2.2% to £2.12bn, with like-for-like sales down 2.9%. Big-ticket sales declined 5.1%, with bathrooms particularly weak, while periods of hot weather affected store footfall and delayed some building, painting and other home improvement projects. However, B&Q's online operation continued to grow. E-commerce sales increased 19.3% to £456m and accounted for almost 20% of sales, compared with 16% a year earlier. Gross merchandise value through B&Q's marketplace increased 34% to £306m. Across the UK and Ireland, sales increased 1.3% to £3.58bn, and retail profit rose 5% to £361m. The retail profit margin improved 40 basis points to 10.1%. The performance outside the UK remained varied. Like-for-like sales fell 2.3% in France, including declines of 0.5% at Castorama and 4.2% at Brico Dépôt. Poland increased 2.2%, while Iberia recorded growth of 7.7%. Kingfisher raised its forecast for full-year adjusted pre-tax profit to between £595m and £635m, up from £565m to £625m. Chief Executive Thierry Garnier, who is leaving the business to take the top job at Ahold Delhaize next year, said: "We delivered a solid H1 performance, growing sales, gross margin and profits through market share gains and continued momentum across trade, e-commerce, marketplace and group sourcing." He added that the consumer environment remained "mixed", but said the group's performance and strategic progress had given management confidence to increase its forecasts. The results beat market expectations and prompted a positive share-price reaction, up about 8.8% after the announcement, as investors responded to the profit increase and upgraded guidance.
Industry professionals that are making moves. PMF introduces this month's movers and shakers, as they begin a new stage of their career. Motor Parts Direct Motor Parts Direct has announced the appointment of Spencer Bell as its head of digital commerce. The move comes as the company "accelerates" digital growth and aims to deliver an industry-leading online customer experience. Spencer joins with more than 20 years of experience in digital commerce, transformation, online trading, and customer acquisition. His expertise spans digital trading, e-commerce strategy, customer acquisition, SEO, paid media, conversion rate optimisation, CRM, analytics, and commercial performance management. Spencer said: "The automotive aftermarket is entering an exciting period of change. Customers expect speed, convenience, expertise, and a seamless digital experience. Motor Parts Direct has built a fantastic reputation for service and product availability, and I am excited to help shape the next stage of growth." First Line First Line has named Lewis Wykes as its new UK sales manager. Lewis joins with 22 years of automotive aftermarket experience, gained through a variety of senior sales and account management positions. In his new role, he will lead First Line's UK sales function, working closely with customers and internal teams to further strengthen partnerships, identify new opportunities, and support the company's continued growth ambitions. Commenting on his appointment, Lewis said: "I'm proud to be joining such a well-respected company as First Line at such an exciting time for the business. The company has a fantastic reputation for product quality, service, and innovation, and I'm looking forward to working with both the talented team and its customers to build on these strong foundations and deliver continued success. "The opportunity to lead and develop the UK sales function is incredibly motivating. My focus will be on building strong relationships across our customer base, supporting the sales team, and implementing strategies that deliver measurable growth." Mike Bewsey is stepping down as CEO of Duckhams - but will continue in a non-executive director role. Since becoming CEO in 2024, Mike has guided the company through its next stage of global transformation, with engine oils now available across Europe, the Middle East, and Asia. Mike has worked alongside new investor, Zuber Issa, to oversee the rollout of Duckhams into forecourts across the country with EG On The Move, while leading initiatives to increase the brand's UK retail and trade footprint through new partnerships, including Tesco, Screwfix, eBay, Amazon, and Rapid. Mike said: "Leading Duckhams through a period of restructuring and growth has been a privilege. Together with the senior leadership team, we have strengthened the company's foundations, sharpened our strategic focus, and positioned Duckhams for sustainable long-term success. I am proud of what we have achieved - stabilising operations, enhancing our market presence, and building momentum for the future." At the time of writing, Duckhams has not announced a successor.
National specialist retailer applies to open new Hemel Hempstead store. By Christopher Day, Local Democracy Reporter Published 27th Aug 2026, 15:22 BST Screwfix has applied for permission to open a store at Chancerygate Business Centre in Hemel Hempstead. The trade tools company wants to open a store across units 23 to 25 at the business centre, and have asked Dacorum Borough Council to grant a change of use for the units to Class B8, which would allow them to be used for storage and distribution. The unit was previously used as an ATS Euromaster MOT centre, and has been advertised by Hartnell Taylor Cook with a lease that is due to expire in October 2028. According to the property's listing, the passing rent for the unit is around £85,000 per year. Built in 2007, it has a front forecourt with parking for around 15 cars, and a mezzanine storage area inside. You May Like If the plans are approved, the application suggests Screwfix would be open from 7am until 8pm on weekdays, from 7am until 6pm on Saturdays, and from 9am until 4pm on Sundays. The application reads: "Screwfix Direct Limited would make a positive contribution to the commercial and community life of the area, providing essential trade counter services to local businesses including plumbers, electricians, builders and facilities departments to large organisations." A decision on whether to grant the change of use will be made by Dacorum Borough Council.
UPDATE: Plug-in solar panels now legal in the UK. Regulations come into force allowing 800 W plug-in solar kits to be installed in England, Wales and Scotland. Plug-in batteries currently excluded, but under investigation. 27 Aug 2026 Plug-in solar panels are now legal across Great Britain, following a regulation change that the UK government said could save families up to GBP 110 ($150) per year. From Aug. 27, consumers in Great Britain will be able to buy and install plug-in solar kits with capacity up to 800 W - a power output that cover up to 20% of an average home's electricity use, according to the UK government. Households can install one array up to 800 W themselves, with no requirement to use a certified installer. The regulation change does not apply to households in Northern Ireland. While plug-in solar is already widely used in European markets such as Germany, British regulations had until now hindered deployment in the United Kingdom. Amendments to UK plug and socket regulations and electricity safety regulations have opened up the plug-in solar market, although plug-in battery storage devices are not covered by the changes. Information and guidance for consumers interested in plug-in solar has already been released by the UK's Energy Saving Trust. The UK government has also removed the need to apply for planning permission for plug-in solar in England. Scotland and Wales set their own planning rules. Despite the removed regulatory barriers, Josiah Mortimer of Byline Times revealed in a post on Bluesky that there are currently only seven legally-compliant plug-in solar devices on the UK government's official database. All seven of these come from just one company - UKSOL. Large UK multiple retailers have voiced support for the plug-in solar, and are expected to stock compliant products in the near future. Some have been in consultation with the UK government since it committed to plug-in solar in March 2026. A spokesperson from Screwfix told pv magazine the trade tool and hardware retailer plans to offer plug-in solar to customers in the fall. Commenting in a UK government press release, Graham Biggart, managing director of catalogue retailer Argos, said the company was "really pleased to now offer plug-in solar panels" for its customers. Amazon country manager John Boumphrey confirmed the online retailer will distribute plug-in solar products to UK consumers, with other major retailers such as Currys and Wickes also planning to list solar product lines. Solar industry figures have welcomed the change. Chris Hewett, CEO of Solar Energy UK said making plug-in solar lawful would bring "cheap, clean power to households that have not been able to access these benefits before." While plug-in battery storage products are not covered by the rule change, Jason Howlett, chief executive officer, Energy Storage Association (ESA), told pv magazine the ESA is in discussions with the Department for Energy Security and Net Zero about a full safety review of plug in batteries as part of an ongoing study that will evaluate different plug-in, self-installed battery products on sale around the world. Howlett noted that while the association would "wholeheartedly support the safe introduction of 'balcony' plug-in devices," more work is required, particularly on safety standards. UK battery storage regulations set a high bar for installers, strongly favoring outdoor installations and requiring checks of wiring and consumer units. Possible standards for plug-in batteries and their impact on household circuits are under investigation. This article was amended on Aug. 27 to include findings from Josiah Mortimer of Byline Times relating to the number of compliant plug-in solar devices on the UK government's official database. This content is protected by copyright and may not be reused. If you want to cooperate with us and would like to reuse some of our content, please contact: [email protected]. More about
New Screwfix shop for Leominster Morrisons where Next once stood. 19th August Find, save and share Public Notices that affect you in the Hereford area. A new retail unit could soon open in a supermarket car park where retail giant Next once had an outlet. Plans have been submitted for a Screwfix pop-up shop in the Morrisons car park on Barons Cross Road in Leominster, with the application lodged by Charlotte Mills on behalf of the company on July 20. This is what the new shop could look like. (Image: Screwfix) The proposed unit would be "psychically and functionally integrated with the host supermarket," according to the application. The shop would sell hardware, tools, and home improvement products, and offer both ordering and delivery services. If approved, the unit would operate with two full-time and five part-time employees. The location of the proposed Screwfix in Morrisons car park. (Image: Screwfix) The proposal states that the pop-up is unlikely to have any impact on trade in Leominster town centre. It would be open Monday to Friday from 7am to 8pm, including bank holidays, Saturdays from 7am to 6pm, and Sundays from 9am to 4pm. Another view of the new Screwfix site. (Image: Screwfix) The unit would occupy 14 of the 427 parking spaces in the Morrisons car park, which previously housed a Next Click and Collect service. Public comments on the application can be submitted until September 11, with a decision expected by September 18.