Junior Analyste - Base clients et rétention
About the job
- Postsecondary education in administration, customer service, information systems, data management, or a relevant field.
- At least four years of experience in a role combining client account management, data administration, customer operations, or administrative support.
- Excellent spoken and written communication in French and English.
- Proficiency with Microsoft Office, Salesforce, and various information systems.
- Ability to analyze information, navigate multiple systems, and perform updates accurately.
- Strong analytical and problem-solving abilities.
- Attention to detail and commitment to information quality.
- Critical thinking and ability to propose concrete improvements.
- Proactive approach to understanding the causes of issues rather than only correcting their symptoms.
- Ability to manage multiple priorities in a changing environment.
- Collaboration and communication skills.
- Customer orientation and understanding of how processes and data affect customer satisfaction and retention.
- Understand the structure and circumstances of client accounts to ensure they are accurately represented in company systems.
- Identify discrepancies, inconsistencies, or missing information and make the required adjustments.
- Analyze, maintain, and optimize client account data across internal systems.
- Collaborate with internal teams to understand client processes and data-management rules.
- Contact clients when needed to validate or complete information.
- Identify issues or processes that may harm customer experience or retention and propose improvements.
- Help resolve complex client-account situations in collaboration with relevant teams.
- Develop, document, and promote best practices for managing client accounts.
- Train and support internal teams on processes and practices that promote a high-quality customer experience.
- Serve as an internal reference point for understanding client accounts.
- Experience in data quality or process improvement.
About the company
FLO EV Charging runs an end-to-end EV charging network, selling hardware, handling installation, and offering subscription-based access and maintenance for homes, workplaces, and public spaces. Customers install FLO chargers at residential, commercial, or public sites and pay for a network subscription that provides access, monitoring, and updates. FLO differentiates by delivering hardware, installation, and continuous network access in one package across three key segments: residential, commercial, and public sector. The goal is to support the shift to electric mobility by providing reliable, easy-to-use charging infrastructure for individuals and organizations.
Company Size
51-200
Company Stage
Debt Financing
Total Funding
$180.7M
Headquarters
Quebec City, Canada
Founded
2009
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Simplify's Take
What believers are saying
- June 2024 secured $136 million from EDC, CDPQ, IQ, BDC, EIP, and MKB.
- 2026 METRO partnership installs 500+ FLO fast-charging ports at 130 Quebec and Ontario stores.
- Canada’s February 2026 auto strategy added $1 billion, with more than $500 million already committed.
What critics are saying
- May 2026 Auburn Hills asset auction signals manufacturing retrenchment and cash pressure.
- July 2025 Shawinigan closure and 80 layoffs exposed tariff damage and factory underutilization.
- If charging demand stalls, FLO becomes a network operator with stranded manufacturing assets.
What makes FLO EV Charging unique
- FLO’s integrated hardware-plus-network model spans homes, workplaces, and public fast charging.
- June 2024 FLO Ultra reaches 320 kW, 500 kW paired, and 15-minute charging.
- FLO’s Canada Infrastructure Bank partnership targets 1,900 public fast chargers across Canada by 2027.
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Benefits
- Hybrid Work Options
- Remote Work Options
- Paid Vacation
- Health Insurance
- Employee Discounts
- Parental Leave