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Universal Health Services

Manages hospitals and behavioral health facilities

Community Liaison

Field SalesPosted on Nov 11
Full-timeWilloughby, OH, USANo salary listed

About the Job

Requirements

  • A bachelor's degree in marketing, business, or a related field is required; experience may be evaluated in lieu of a degree on a case-by-case basis.
  • A valid driver's license is required.
  • Prior marketing and/or sales experience within a behavioral healthcare setting is preferred.
  • Three years minimum documented experience in referral development, account management, sales growth, and physician relationships is preferred.
  • Preferred knowledge of the Northeast Ohio behavioral health marketplace, insurance plans, target markets and referral sources, psychiatric and chemical dependency treatment, and age-specific programming.
  • Demonstrated business development concepts, sales abilities, computer usage competency, written and oral communication skills, knowledge and skills in applying marketing and sales principles, creativity and flexibility, data collection, analysis and interpretation, adherence to deadlines, customer service skills, and willingness to travel, including overnight travel as required.

Responsibilities

  • Develop and maintain relationships with hospitals, physicians, schools, community agencies, employers, employee assistance programs, and other referral sources.
  • Conduct regular field-based sales and marketing activities, including approximately 30 sales calls per week.
  • Manage assigned accounts and identify opportunities to increase referrals and service utilization.
  • Promote behavioral health and substance use treatment programs within the community.
  • Coordinate outreach events, educational presentations, health fairs, and networking opportunities.
  • Serve as a resource for referral partners by assisting with service coordination and problem-solving.
  • Collaborate with admissions, utilization review, and other hospital departments to support a positive referral experience.
  • Track referral activity, maintain account records, and prepare weekly and monthly reports.
  • Participate in strategic planning and marketing initiatives to support organizational growth.
  • Represent the hospital professionally while maintaining strong customer service standards and community relationships.
  • Implement the facility’s strategic sales plan, enhance its brand and image, manage the assigned territory and accounts, and work toward departmental and facility business development goals.
  • Present a positive and professional public image of the facility within the community.

Desired Qualifications

  • Prior marketing and/or sales experience within a behavioral healthcare setting.
  • Three years minimum documented experience in referral development, account management, sales growth, and physician relationships.
  • Knowledge of the Northeast Ohio behavioral health marketplace, insurance plans, target markets and referral sources, psychiatric and chemical dependency treatment, and age-specific programming.

About the Company

Universal Health Services

Manages hospitals and behavioral health facilities

Universal Health Services operates a network of acute care hospitals, behavioral health facilities, and ambulatory centers across the United States. It generates its services by acquiring and managing healthcare facilities, then integrating them under centralized operating practices to deliver patient care. The company’s offering is the management and provision of hospital and behavioral health services, with a focus on standardized clinical operations, economies of scale, and nationwide coverage. What sets UHS apart is its long history of growth through acquisitions, its size and scale in both acute and behavioral health markets, and its ability to integrate new facilities while maintaining consistent care quality. Its goal is to provide high-quality healthcare across a broad network, improve patient outcomes, and sustain long-term value for shareholders by expanding access and efficiency in hospital and behavioral health services.

Company size
10,001+
Company stage
IPO
Headquarters
Upper Merion Township, Pennsylvania
Founded
1978

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