Director Market Research

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Marketing

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$117,600.00 - $194,000.001At Travelers, Market Researchers collaborate across the company to inform business decisions, drive winning go-to-market strategies and enable the business to capitalize on change. They provide strategic consulting and actionable insights; helping the business grow profitably, build the Travelers brand, and positively position the company in the marketplace. As a Market Research Director, you conduct and oversee complex research to understand the needs, behaviors, attitudes and expectations of key target audiences including customers, prospects and distribution partners, today and tomorrow. You work collaboratively with cross-functional teams to ensure research projects are aligned with business objectives and provide valuable insights for decision-making. This role may have people leadership responsibilities.

What Will You Do?

Conduct and oversee complex qualitative and quantitative primary research projects from initial scoping to final report generation and presentation on assigned topics, requiring mastery of qualitative and quantitative market research methods, documentation, and tools.

• Use a wide range of methodologies and sources to synthesize research findings into clear and actionable insights to support business decision-making.
• Develop research projects and associated deliverables, including documentation such as proposals, project plans, data specs, and final reports; act as a strategic consultant and frequently presents findings to internal partners.
• Manage timelines and resources effectively across multiple projects, with minimal management support and oversight.
• Assess accuracy, credibility, and appropriateness of data while ensuring quality standards are met.
• May serve as an Engagement Lead or member of an Engagement Team for one or more businesses or corporate functions.
• This position may manage other staff, which would include responsibility for monitoring the work quality of the team and providing coaching and performance management for those staff members.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• 8 or more years of market research or related experience.
• 1 or more years of leadership/management experience.
• Bachelor’s degree in business, marketing, economics, mathematics, psychology, anthropology or comparable analytical degree.
• MBA, Master of Research, or other advanced degrees.
• Strong knowledge of Microsoft Office products.
• Self-motivated.
• Demonstrated ability to communicate information clearly and effectively, demonstrating an understanding of the audience.
• Highly effective collaboration skills, including with vendors, business partners, and leaders.
• Strong ability to create and cultivate relationships and use them to inform business outcomes.
• Demonstrated knowledge of business and/or insurance concepts. Financial Services/P&C experience.
• Demonstrated knowledge of strategic foresight concepts and principles.

• Advanced knowledge of, and experience conducting, primary research, including:
  • • Research techniques.
    • Research design.
    • Survey, structured and semi-structured discussion guide, and moderator’s guide development.
    • Data tabulation specifications.
    • Analysis and interpretation of research data.
    • Data visualization and insights reporting.

What is a Must Have?

• 5 years of market research or related experience.