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Charlotte Tilbury

Luxury beauty brand selling skincare, makeup

Lead Artist

Retail SalesConfirmed live in the last 24 hours
Full-timeSingaporeIn-person

About the Job

Requirements

  • Fluency in Charlotte Tilbury’s makeup style and expertise in product knowledge.
  • Demonstrate a positive mindset and cooperative approach toward work with management and colleagues.
  • Maintain immaculate grooming standards reflecting the required makeup look in accordance with grooming guidelines.
  • Demonstrate expert artistry and keep up to date with on-brand and competitor trends.
  • Demonstrate expertise in Charlotte’s 10 Iconic Looks and a good understanding of Tilbury Technique, Brow Liner, and Lip Shape.
  • Have strong product and skincare understanding, colour-match clients, prescribe suitable base products, and execute the signature flawless Charlotte Tilbury skin look.
  • Communicate effectively with store stakeholders and establish cooperative, mutually respectful relationships with store retail operations teams.
  • Adhere to store policies and company cash-loss prevention and security policies.
  • Build genuine internal and external connections and understand learning and communication styles to support effective communication and training delivery.
  • Demonstrate passion for beauty, artistry, brand advocacy, and social media brand representation.

Responsibilities

  • Build a personal client base in-store and develop a profile as a brand ambassador for the store.
  • Drive local advocacy through personal social channels, using correct hashtags and reposting brand content.
  • Lead and inspire the team to advocate through social media, building brand awareness and week-on-week social growth.
  • Lead artistry skills checks and coach the team to improve artistry and team KPIs.
  • Work with the Education Manager to identify artistry development needs and opportunities and conduct training with required artists.
  • Maintain exceptional hygiene standards at the counter.
  • Support the backstage team at events, launches, press days, celebrity and VIP appointments, and location services when required.
  • Consistently deliver personal targets and KPIs and contribute to above-counter performance.
  • Review business performance with the Manager and develop a plan of action for business drivers and opportunities, including top- and bottom-performing artists, to achieve counter targets and the store’s number-one ranking.
  • Develop commercial action plans to achieve strong sales results through services, ranking, events, social opportunities, average transaction value, occupancy, and key franchises.
  • Plan and host events to exceed monthly and annual store event targets.
  • Use social presence and forward planning to drive calendar moments and local opportunities, including internal and external events, PR events, and high-mobility activities across stores.
  • Drive personal appointment occupancy, maximize consultations, and deliver exceptional customer service.
  • Monitor counter occupancy performance and targets and work with the Retail Manager and Training Manager to grow service performance.
  • Achieve brand expectations for rebooking and data capture.
  • Recruit new customers daily, retain returning customers, and upsell to existing customers.
  • Maintain punctuality on the counter to support team efficiency.
  • Maintain exceptional visual standards on the counter.
  • Maintain counter technology and promptly raise operational issues with the line manager for resolution.
  • Suggest collaborative opportunities within the department to the line manager to drive commercial success.
  • Maintain a creative approach to creating in-store experiences that drive daily sales and develop activities that inspire and motivate the team.
  • Promote a positive mindset and adapt to change within the team.
  • Provide feedback and coaching to colleagues in areas for improvement.
  • Participate in area communications groups, share team highlights and successes, and foster a sense of community.
  • Proactively support and plan events and masterclasses around new-product launches.

About the Company

Charlotte Tilbury

Luxury beauty brand selling skincare, makeup

Charlotte Tilbury Beauty Ltd. is a luxury beauty brand that offers skincare, makeup, and fragrance. Its products use premium formulations sold through direct-to-consumer channels and retail partners, supported by virtual consultations and in-store appointments. The brand differentiates itself with prestige positioning, celebrity endorsements, strong digital presence, and omnichannel experiences. Its goal is to lead the premium beauty market by expanding worldwide distribution and encouraging repeat purchases.

Company size
1,001-5,000
Company stage
Acquired
Total funding
$1.2B
Headquarters
London, United Kingdom
Founded
2012

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