Consultant-Senior Consultant

Overview


What you will do

As a Senior Consultant within our ServiceNow Risk/IRM practice, you will learn from some of the best professionals in the industry and further develop your skills by:

• Working with functional team members to perform a technical assessment of client needs from both a process and current tools perspective, specifically by defining ServiceNow requirements.
• Conducting and participating in studies, as well as positioning, feasibility, and detailed design phases, and making appropriate technology recommendations.
• Supporting ServiceNow implementations, specifically through the collection and documentation of user and process requirements, the development of workflow customizations, and the execution of quality assurance and user acceptance testing.
• Coordinating the operational activities required to ensure the quality, performance, reliability, availability, and continuous improvement of systems and technology solutions.
• Preparing training materials for various ServiceNow IRM and Cybersecurity modules for client end users and delivering in-person training, while providing technical expertise to the training team.
• Building long-term business relationships with client staff and senior executives through engagements and networking within professional organizations.
• Taking ownership of client deliverables by leading engagements and teams toward successful outcomes, with a focus on supporting your team, addressing client needs, and generating value.
• Developing your technical and analytical expertise by delivering high-quality results on time and proactively identifying and resolving project issues.
• Working with KPMG senior leaders to understand, enhance, and integrate service offerings across operations.
• Reviewing and approving detailed quality assurance and testing strategies for targeted application teams.
• Executing assigned testing activities rigorously, including both manual and automated testing.
• Monitoring and following up on testing results with the application teams involved.
• Collaborating in the management of project defects and issues.
• Analyzing risks, preparing various reports, proposing solutions, making recommendations, and providing advisory support in the implementation of those recommendations.
• Preparing and recommending action plans aimed at addressing identified issues in accordance with generally recognized standards, guidelines, and best practices.

What you bring to the role

The selected candidate must demonstrate excellent communication and presentation skills, with the ability to explain and simplify complex technical concepts for a diverse range of stakeholders. They must be able to do so in both English and French, as part of our clientele is located in English-speaking regions of Canada, such as Ontario.

Providing you with the support you need to be at your best 

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.