Black Box

End-to-end digital infrastructure and IT services

Pre-Sales Modern Workplace

Pre-Sales Solution EngineeringConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

Strong background in unified communications and contact center technologies from Avaya, Genesys, or Cisco, including on-premises and cloud-based solutions and Contact Center as a Service, Unified Communications as a Service, and Software as a Service models.
Good understanding of Session Initiation Protocol, H.323, ISDN, and other signaling protocols used for communication.
Good understanding of information technology and networking infrastructure, including local area networks and wide area networks.
Pre-sales certification in Avaya, Genesys, or Cisco unified communications/contact center technology for on-premises and cloud solutions.
Ability to translate customer requirements into clear business value.
Understanding of industry trends and ability to map solutions to client goals.
Typically 4–6 years of experience in presales or solutions engineering.
Bachelor’s degree in Electronics & Communication, Computer Science, or Electronics Engineering.

Responsibilities

Work with sales, product, and customer success teams.

Required Skills and Qualifications

Technical Expertise: Strong background in Unified communication and Contact center of Avaya / Genesys / Cisco - On prem and cloud based Solution – CcaaS , UCaaS, SaaS models . Good understanding of SIP / H/323/ISDN and other signaling protocol use for communication. Good understanding on IT / Networking LAN /WAN infrastructure.
Certification : Pre-Sales certification in Avaya / Genesys / Cisco UC/CC technology – On Prem and Cloud Solutions.
Communication Skills: Ability to translate customer requirement into clear business value.
Business Acumen: Understanding of industry trends and ability to map solutions to client goals.
Experience: Typically 4-6 years in presales, solutions engineering
Education: Bachelor’s degree in Electronics & Communication / Computer Science / Electronics Engineering

Key Competencies

Problem-solving: Ability to handle objections and think creatively.
Collaboration: Working with sales, product, and customer success teams.

About the Company

Black Box

End-to-end digital infrastructure and IT services

Black Box provides digital infrastructure solutions for large enterprises and public-sector clients, designing, integrating, and managing IT environments. It offers services and products across networking, data centers, cybersecurity, unified communications, and digital workplace, along with consulting, project management, and managed services to design, deploy, and operate systems. The company differentiates itself as a vendor-agnostic integrator with a global delivery footprint, offering end-to-end capabilities from initial design to ongoing support. Its goal is to help organizations build scalable, reliable digital infrastructure across distributed locations to support modern operations.

Company size: Not listed
Company stage: IPO
Headquarters: Plano, TX
Founded: 1976

Recently Posted Jobs

Explore more opportunities at Black Box

See more jobs