Vice President Customer Success
Manex AI
Vice President Customer Success
Manex AI
AI-driven manufacturing optimization and quality control
About Us
Manex AI is on a mission to enable autonomy for the world's leading organizations and is currently building autonomous factories. After raising our Seed Round from Lightspeed and BlueYard and winning leading enterprise manufacturing customers, we are now focused on scaling operations across all departments. With our world-class team, we are looking for the key individuals who will help take us to the next level and build a truly outstanding organization.
Your Role
As VP Customer Success, you will own how Manex AI delivers measurable impact on the factory floor, from first pilot to global rollout. You combine senior project leadership with a deep understanding of production and data, and you build the team and the relationships that turn our platform into lasting customer value. Industry leaders such as BMW, Audi, BSH, Stellantis, Liebherr, Still, TDK Electronics, and Henkel already rely on Manex AI. You will work with major clients from Day 1, take decisions that shape the company, and build up autonomous factories together with them.
This is a high-impact, full-time leadership position based in Munich within an exceptional team. It requires a high level of personal responsibility, a strategic and analytical mindset, strong drive, high motivation, and a shared ambition to win together.
Your Responsibilities
Lead and oversee complex customer projects, ensuring delivery from pilot to global rollout
Drive project management and coordination of integrations across industries
Guide and mentor sales, ops, and tech stakeholders within cross-functional project teams
Build and strengthen long-term customer relationships with enterprise stakeholders, from shop floor to C-level
Strategically expand and manage the Customer Impact Team
Take an active role in the strategic development of the business model and product
What Sets You Up for Success
Degree in Industrial Engineering, Mechanical Engineering, or similar (industry PhD a strong plus)
5 to 10 years of professional experience in consulting, automotive, manufacturing, or tech
Good understanding of AI, software, and production processes
Proven ability to lead cross-functional teams and orchestrate stakeholders
Business-fluent in German and English
Based in Munich or willing to relocate, ready to go all-in with us
What We Offer
A unique opportunity to lead a top-tier team
Top-of-market compensation with equity package
A best-in-class network (funding, industry, and talent) across Europe and the US
A fast-paced environment backed by the world's best investors with the world's leading organizations as customers
Are you ready to lead European autonomy at scale? Apply now!
Manex AI builds software that helps manufacturers run their factories more efficiently with AI. Its platform, Qualitatio, collects and analyzes data from existing systems such as ERP, MES, and quality management tools, then provides guidance to optimize production, quality, and overall operations from order intake to delivery. The product works by aggregating data, identifying patterns, and presenting actionable insights and controls that steer processes toward better performance, defect reduction, and throughput. Manex AI differentiates itself through deep integration with current industrial software ecosystems and a focus on end-to-end quality and process optimization for large manufacturers like BMW and Audi, rather than offering generic analytics. The company aims to enable autonomous factories by providing a scalable control layer that supports digital transformation, enabling factories to operate with higher efficiency, better quality, and more resilient margins.
Explore more opportunities at Manex AI