Associate Product Manager

FactSet creates flexible, open data and software solutions for over 180,000 investment professionals around the globe. We stay ahead of global market trends, power robust company and industry research, and provide comprehensive data with our market-leading solutions.

We believe today’s talent powers tomorrow’s innovations. As a globally inclusive community, we bring our whole selves to work, and encourage employees to join in, be heard, contribute, and grow. Our work environment fosters diversity, engagement, and productivity because we know that great ideas can come from anyone, at any time.

Your Team’s Impact

The Associate Product Manager is responsible for discovery, planning, and execution of Portfolio Vault – a critical component of FactSet Performance Solution (FPS).  This role is focused on the technical infrastructure of Portfolio Vault, ensuring we have a technical platform that is optimized for stability and scale.  This person will work heavily across Product, Engineering, Professional Services, and Support Services on supporting current state workflows and bringing new enhancements to the market.

What You’ll Do

• Regularly gathers, analyzes, and interprets feedback directly from clients and prospects to understand their problems and the gaps in our solutions and in the marketplace.
• Participates in product discovery. Proactively identifies the market and validates the opportunity to prove whether a solution is valuable, viable, feasible and usable before developing it.
• Contributes to defining the metrics that will measure product outcomes. 
• Performs research and analysis that contributes to the product vision, strategic framework and roadmap.
• Serves as SME on the quality and nuances of the product. Knows the top issues and how to troubleshoot them. Serves as an internal resource to educate junior team members and support desk staff on troubleshooting best practices.
• Supports Product Managers by prioritizing issues that are critical to fix in order to improve the customer experience. Defines the problem space correctly and experiment with potential solutions before suggesting a specific fix. 
• Adept at separating bugs from user error and stability issues. Escalates issues to Engineering appropriately.
• Assists to clearly define user needs and acceptance criteria with development teams. Helps to prioritize needs and provides clarity for iterating on solutions.
• Prioritizes the instrumentation and reporting of key product metrics.
• Gives prompt and candid feedback to cross-functional team members. 
• Coaches and mentor junior team members.

What We’re Looking For

Required Skills

• Bachelor’s degree in STEM, finance, economics, or other relevant field, or equivalent experience 
• 2+ years relevant professional experience
• Experience with technologies such as AWS or Snowflake
• Understands how to leverage tools and frameworks for product management such as user personas, empathy mapping, and prioritization frameworks.
• Experience with C++ or Java would be beneficial

What’s In It For You

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:

• Contributing to a firm with over 40 years of consecutive growth, named a 2023 Best Place to Work by Glassdoor and led by a top-rated CEO Talent Champion.
• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and companywide wellness days.
• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
• A global community dedicated to volunteerism, sustainability, and inclusivity, where collaboration is always encouraged, and individuality drives solutions.
• Career progression plans with dedicated time each month for learning and development.
• Employee-led Business Resource Groups that align with our DE&I strategy and are wholly supported by Executive Management.

Learn more about our benefits here.

Returning from a break?

We are here to support you! If you have taken time out of the workforce and are looking to return, we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career.

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications