Full-Time

Technical Support Engineer

Plus Support

Posted on 5/10/2024

Outreach

Outreach

1,001-5,000 employees

Sales execution platform with AI automation

AI & Machine Learning
Data & Analytics

Junior

Atlanta, GA, USA

Required Skills
Sales
Communications
Zendesk
Salesforce
Requirements
  • 1-3+ years of technical support experience supporting a SaaS platform or Bachelor’s degree in related field
  • Experience with technologies like Outreach, Gmail, Zendesk, Slack, Salesforce, Microsoft Office, Twilio, etc.
  • Customer support and customer-facing expertise
  • Ability to work independently and make decisions
  • Understanding of sales and technical aspects
  • Strong communication skills
Responsibilities
  • Managing inbound support emails, chats, and phone calls
  • Providing high-quality support to customers
  • Identifying and reporting on trends
  • Collaborating with different departments

Outreach is a leading sales execution platform, integrating automation and artificial intelligence to optimize go-to-market activities. This platform is trusted by over 5,500 companies, including prominent names like Zoom and Siemens, which confers a competitive advantage in sales engagement, revenue intelligence, and revenue operations. Working here offers exposure to cutting-edge technology in a high-growth industry, providing an ideal environment for professionals passionate about technology-driven sales and market leadership.

Company Stage

Series G

Total Funding

$490.2M

Headquarters

Seattle, Washington

Founded

2014

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-12%

2 year growth

-6%

Benefits

Parental Leave: Extended PTO for both parents, plus unique perks to ease the transition of returning to work.

Full Medical Benefits: Majority of employer paid medical, dental and vision coverage.

401k: A competitive plan to help you save for retirement.

Flexible Time Off: We believe in a healthy work/life balance, and in our employees to make practical time off arrangements.