Process Manager Debt Collection - m/f/d

Job Description

We're looking for a

Process Manager Debt Collection (m/f/d)

(unlimited, full-time) Join our team at our location in Turku - flexible working conditions available

Role Overview:

As a Process Manager, you will play a key role in ensuring our debt collection operations run efficiently, profitably, and competitively. Your contribution will have a direct impact on the company's performance, revenue, and profitability.

Working closely with your colleagues in Turku as well as international cross-functional teams, you will tackle complex challenges and drive meaningful change in a dynamic environment. Together, you will continuously enhance our operational processes and elevate the customer experience

What You Will Do:

• Ensure seamless integration of all processes, aligning with industry best practices.
• Analyze and measure the effectiveness of our current product and customer operations processes.
• Drive continuous improvement initiatives to develop sustainable solutions that boost productivity and effectiveness.
• Partner with cross-functional product teams to enhance the customer experience, leveraging the collective expertise of your coworkers.
• Evaluate overall performance through operationd KPIs and implement action plans based on your findings.
• Provide analytical support across various process strategies, fostering a culture of collaboration and shared success.

Qualifications

Who You Are:

We are looking for an experienced and goal oriented individual with a passion for improving ways of working. You should be capable of working independently while also thriving in a collaborative environment. If you have a strong ambition to make a difference and the following competencies, we want to hear from you!

Required Competencies:

• In-depth knowledge and 5+ years of experience within the Debt Collection process in Finland.
• Ability to understand the bigger picture while maintaining attention to detail.
• Strong interpersonal and teamwork skills with a proactive "let's do this" attitude.
• Excellent prioritization skills, taking ownership and initiative.
• Problem-solving capabilities, able to view challenges from new perspectives.
• Project management experience preferably in an international environment.
• Academic background in a relevant area or equivalent work experience is required.
• Fluency in Finnish and English is essential.

Why choose us?

At Riverty, teamwork and collaboration are at the heart of everything we do. You'll join a supportive local leadership team that values your expertise and fosters open dialogue. With diverse projects and strong peer support, you'll play a key role in driving Our success.

We also offer broad opportunities for career growth - When we grow, you grow.

Contact: For additional information about the Position, please feel free to contact hiring manager Janina Paarma on October 9, 12, 13, and 14 from 11:30 - 12:00, tel. 040 5030835.

We are looking forward to hearing from you soon!

Additional Information

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address. 

Further information on data protection and your rights can be found here.
 

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