KYC Operations Senior Manager Director

The KYC Operations Senior Manager Director is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services in coordination with the Business, Compliance and Control teams. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program across the U.S. Consumer Cards, Retail and Wealth, ensuring robust AML work and production standards.

Responsibilities:

• Lead and inspire high-performing KYC Operations teams within a rapidly evolving, AI-enabled banking environment, fostering a culture of excellence, accountability, and innovation.

• Drive large-scale transformation initiatives by leveraging artificial intelligence, automation, and advanced analytics to enhance client onboarding, due diligence, outreach, and regulatory compliance processes.

• Partner cross-functionally with Operations, Technology, Compliance, Risk, and Business stakeholders to modernize KYC capabilities while maintaining a robust and effective control environment.

• Develop and execute strategic priorities that balance risk management, operational efficiency, and scalable growth across global KYC operations.

• Ensure effective implementation of an operating model for capacity planning, productivity, and performance management, ensuring sustainable, end-to-end KYC processes across Citi Operations locations.

• Set and monitor productivity targets across all levels, driving consistent performance and accountability.

• Establish and continuously optimize global productivity frameworks, partnering with Business and Compliance to ensure accurate throughput measurement and alignment with regulatory and internal standards.

• Lead impact assessments related to technology changes, process enhancements, client implications, and risk/control considerations, ensuring seamless implementation and minimal disruption.

• Represent KYC Operations in senior management forums, contributing to the overall vision, governance, and strategic direction of the KYC program.

• Collaborate with global core functions (e.g., Re-Engineering, Business Solutions, Controls, and Business Management) on process improvements, system releases, and executive reporting.

• Promote a strong risk and control culture by appropriately assessing risks in decision-making, safeguarding the firm’s reputation, and ensuring compliance with applicable laws, regulations, and internal policies.

• Drive transparency, accountability, and ethical conduct by effectively escalating and managing control issues and ensuring teams adhere to the highest standards.

• Strengthen a culture of simplicity, client-centricity, and responsible risk management, fostering collaboration, transparency, and a strong sense of belonging across teams.

Qualifications:

• 15+ years of relevant experience in Retail and Wealth Management, with deep expertise in Financial Crimes compliance and hands-on operational leadership in AML/KYC.

• Proven leader of large, multicultural, and geographically dispersed teams, with direct oversight of multi-country operations.

• Strong track record of managing complex operational environments, delivering AML production targets, and ensuring rigorous quality control across global teams.

• Experienced in driving large-scale transformation initiatives, including the integration of artificial intelligence and automation to enhance efficiency and effectiveness.

• Exceptional leadership and influencing skills, with demonstrated success in building, developing, and managing high-performing teams.

• Excellent verbal and written communication skills, with the ability to effectively engage stakeholders at all levels.

• Established ability to build and manage internal partnerships, with a track record of leading and sustaining enterprise-wide change initiatives.

• Highly analytical with strong attention to detail, enabling sound decision-making in complex environments.

• Self-driven, organized, and methodical, with a strong focus on execution and results.

• Collaborative team player with the ability to foster a positive and inclusive team culture.

• Strategic thinker with a product-oriented mindset; adept at translating problems into actionable solutions and challenging the status quo to drive innovation.

Education:

• Bachelor's degree/University degree or equivalent experience

• Master's degree preferred

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jun 20, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.