Business Analyst - Digital Products

Roadrunner is accelerating its digital transformation to create a more connected, efficient, and customer-focused transportation network. As we continue investing in mobile, web, and internal applications, we need a Business Analyst who can bridge operational needs with technology solutions and drive the delivery of products that create measurable business value.

This role sits at the intersection of operations, technology, and user experience. You will help shape the digital tools that support daily business execution, improve operational efficiency, and enhance the experience of both internal users and customers.

Success in this position means identifying opportunities for improvement, translating business needs into clear product requirements, ensuring high-quality feature delivery, and driving adoption of technology solutions that support Roadrunner's growth strategy. Your work will directly influence operational performance, employee productivity, and the evolution of our digital product portfolio.

What you’ll do

1. Drive Digital Product Execution

• Partner with stakeholders to define, prioritize, and deliver mobile, web, and internal application enhancements.
• Translate business objectives, operational challenges, and user feedback into actionable product requirements and feature specifications.
• Collaborate closely with development teams throughout the product lifecycle, from discovery through release and continuous improvement.
• Manage feature scope, priorities, and release readiness to ensure successful product outcomes.
• Help deliver digital solutions that increase operational efficiency and support Roadrunner's strategic business objectives.

2. Lead Business Analysis and Requirements Management

• Gather, document, analyze, and refine business requirements from operational and functional stakeholders.
• Clarify change requests and ensure sufficient information is available to support project planning and development efforts.
• Create detailed process flows, user stories, functional specifications, and acceptance criteria.
• Identify gaps, risks, and dependencies that may impact project success.
• Serve as a trusted partner between business users and technical teams to ensure alignment and transparency.

3. Improve Systems, Processes, and User Experience

• Evaluate current workflows and identify opportunities to improve efficiency through technology and process enhancements.
• Apply user-centered design principles to create intuitive and effective digital experiences.
• Partner with operations teams to understand real-world challenges and develop practical solutions.
• Contribute to the continuous improvement of product development methodologies, standards, and tools.
• Champion a culture of innovation, usability, and operational excellence.

4. Ensure Product Quality and Adoption

• Execute functional testing and validate complex system changes to ensure quality, accuracy, and business readiness.
• Document test scenarios, expected outcomes, and acceptance results.
• Participate in release validation and post-deployment support activities.
• Conduct demonstrations, training sessions, and knowledge-transfer activities for end users.
• Support change management efforts by helping users successfully adopt new functionality and processes.

5. Influence Business Performance Through Collaboration

• Build strong relationships across Operations, Technology, Customer Experience, and Leadership teams.
• Facilitate productive discussions that align stakeholders around business objectives and product priorities.
• Communicate complex technical concepts in a clear, concise, and business-focused manner.
• Support data-driven decision-making by identifying opportunities and recommending practical solutions.
• Act as a key contributor to Roadrunner's ongoing digital modernization initiatives.

What you bring

Required Qualifications

• Minimum 2 years of experience in business analysis, requirements gathering, product support, or related functions within trucking, logistics, transportation, or supply chain environments.
• Experience supporting mobile applications, web platforms, or operational software solutions.
• Strong understanding of business process analysis, requirements documentation, and solution design.
• Experience working within Agile, Scrum, or iterative product development environments.
• Proven ability to manage multiple priorities while maintaining a high degree of accuracy and organization.
• Excellent verbal, written, presentation, and facilitation skills.
• Strong stakeholder management, collaboration, and negotiation abilities.

Technical Skills

• Experience with Microsoft Azure DevOps, Atlassian Jira, or similar project and work management platforms.
• Familiarity with mobile application development lifecycles and web-based technologies.
• Experience creating user stories, acceptance criteria, process diagrams, and functional specifications.
• Understanding of testing methodologies, quality assurance practices, and release management processes.
• Working knowledge of modern software development tools, technologies, and delivery frameworks.

Preferred Qualifications

• Experience supporting digital product initiatives within transportation, logistics, freight, or supply chain organizations.
• Familiarity with design thinking and user-centered design methodologies.
• Experience working directly with engineering teams throughout feature development and deployment.
• Exposure to mobile platforms and customer-facing digital experiences.
• Bachelor's degree in Business, Information Systems, Technology, Supply Chain, or a related discipline preferred.

How you operate

• You think in systems, not tasks.
• You focus on outcomes and measurable business impact.
• You proactively identify inefficiencies and seek practical solutions.
• You balance speed, quality, and execution discipline.
• You take ownership from problem definition through implementation.
• You challenge assumptions constructively and use data to support decisions.
• You communicate clearly across technical and non-technical audiences.
• You navigate ambiguity with structure and accountability.
• You are naturally curious and continuously seek opportunities to improve products, processes, and user experiences.
• You build trust through consistency, responsiveness, and follow-through.

Compensation & Setup

• Compensation: $70,000 - $85,000 annual base salary
• Location: Hybrid | Downers Grove, Illinois
• Benefits: Comprehensive benefits package including medical, dental, vision, 401(k), paid time off, and additional company-sponsored benefit programs

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Physical Demands

• Sedentary physical activity performing non-strenuous administrative activities
• Regularly required to sit, stand, walk, use hands and fingers, reach, talk, and hear
• Frequent use of computer equipment and technology tools
• Ability to occasionally travel for business meetings, training, or site visits

Work Environment

• Moderate office noise level
• Hybrid work environment consisting of both onsite and remote work
• Minimum of three (3) days per week onsite
• Occasional travel required
• Ability to work from either the corporate headquarters or designated Roadrunner terminal locations as required
• Collaborative setting requiring regular interaction with employees, leaders, and business stakeholders

* The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.

* Roadrunner is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

* We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!

#LI-HybridDowners Grove, IL

About Roadrunner

Roadrunner is for ambitious, smart people who excel at execution over talking about it, and who would rather invent the next standard in freight than accept the status quo.

We are looking for the Best of the Best. Action driven leaders who want to be part of real change and help design the future of LTL in the U.S. This is a place where high performers can grow, influence outcomes, and make an impact while working directly with executives and smart people from across industries.

We bring a winner mindset. We take ownership, raise the bar, and measure ourselves by results. We Run Safe. We Run Smart. We Run Together. These principles create an environment of high standards, clear ownership, and direct collaboration. We trust data over intuition, move with urgency, and hold each other accountable because winning requires it.

Roadrunner exists to prove that LTL can be better than the industry has settled for. To be the best means we need to think bigger, look outside the box, and question every assumption: too many handoffs, limited visibility, and the quiet belief that “this is just how it works.” We rejected that story. We built a proprietary Smart Network™ for direct, long haul, metro to metro service that delivers fewer touches, faster transit, real time visibility, and genuine accountability. We are the most tech forward company in LTL, and we are not finished widening the gap.

The foundation is already strong. Recognized as one of Built In Chicago’s Best Large Places to Work. Earning top marks for improvement, quality, and service. The real opportunity is still ahead: helping invent what comes next.

If you want to be evaluated among the Best of the Best and help set the new standard in LTL, we should talk.