Full-Time

Shift Supervisor

Updated on 8/21/2026

Philz Coffee

Philz Coffee

501-1,000 employees

Customizes coffee blends in-store and online

Compensation Overview

$22.55 - $24.55/hr

San Jose, CA, USA

In Person

Category
Operations & Logistics (1)
Required Skills
Customer Service

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Requirements
  • Previous supervisory experience in a fast-paced food and beverage environment is preferred.
  • Ability to operate a variety of machines, tools, and equipment.
  • Visual acuity to make general observations regarding safety and accuracy of work.
  • Ability to remain in a stationary position for a minimum of three hours.
  • Ability to stand, walk, stoop, and kneel.
  • Ability to lift up to 50 pounds intermittently and lift three pounds to shoulder height repetitively.
  • Ability to grasp, finger, and reach.
  • Ability to express or exchange information through spoken communication.
Responsibilities
  • Supervise the daily activities of shifts and support the team.
  • Motivate and inspire team members while maintaining superior service and drink quality.
  • Place the right people in the right positions at the right times based on team strengths.
  • Handcraft cups alongside baristas while modeling service and drink-quality standards.
  • Develop relationships with customers and the local community.
  • Assess team-member performance, including service and drink quality.
  • Hold team members accountable to scheduled shifts, arrange coverage for called-out shifts, and ensure breaks and lunches are provided.
  • Communicate team-member performance to Store Leaders and other Shift Supervisors.
  • Support promotions and train new hires in-store.
  • Assist the Store Leader with operational and administrative duties.
  • Implement and maintain Philz safety programs.
Desired Qualifications
  • Previous supervisory experience in a fast-paced food and beverage environment.

Philz Coffee creates customized specialty coffee blends using 2 to 7 beans sourced from around the world. It operates coffee shops primarily in California and Washington, D.C., and sells beans, merchandise, and gift cards through an online store, plus a subscription service. Customers can get freshly brewed coffee in-store or receive customized blends by mail; subscribers enjoy free shipping on orders of two or more bags. The company differentiates itself by its emphasis on personalized, made-to-order blends rather than standardized drinks, offering a wide range of custom flavor profiles across multiple channels. Its goal is to provide high-quality, unique coffee experiences while building recurring revenue through subscriptions and a diversified mix of physical and online sales.

Company Size

501-1,000

Company Stage

Acquired

Total Funding

$75M

Headquarters

San Francisco, California

Founded

2003

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Simplify Jobs

Simplify's Take

What believers are saying

  • July 2026 matcha launch added four drinks across all 80-plus locations.
  • Philz Rewards, launched October 2025, deepens repeat visits and app ordering.
  • New Elk Grove and Concord openings extend California growth into fresh suburban markets.

What critics are saying

  • Revelio Labs shows headcount fell 17.9% from 2023 to March 2026.
  • April 2026 Pride-flag backlash damaged trust with employees and San Francisco customers.
  • Freeman Spogli's standardization push can erase Philz's cult brand and trigger decline.

What makes Philz Coffee unique

  • Philz still makes every drink to order, preserving its handcrafted, personalized coffee identity.
  • Local artwork across 82 stores ties each shop to its neighborhood community.
  • Philz owns a distinctive customization model: customized blends, milk, sweetness, and barista interaction.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Flexible Spending Account

Health Savings Account/Flexible Spending Account

Mental Health Support

Paid Vacation

Paid Sick Leave

Commuter Benefits

Team Member Discounts

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

1%

2 year growth

1%
PR Newswire
Aug 14th, 2026
Philz Coffee appoints Mark Johnson as chief operating officer-retail

Philz Coffee has appointed Mark Johnson as chief operating officer for retail. Johnson will oversee day-to-day retail operations alongside chief business officer Andy Mai and chief development officer Patti Nelson. Johnson brings over 30 years of operations leadership in the food industry. He spent 12 years at California Fish Grill, where he helped scale operations during the brand's national expansion. Mai joined Philz in May 2022, leading business strategy across marketing, supply chain, technology, and wholesale operations. He has 24 years of hospitality experience from companies including Torchy's Tacos and California Pizza Kitchen. Nelson joined in January 2022, overseeing real estate, construction, and design. She brings more than 25 years in food and beverage development from roles at The Coffee Bean & Tea Leaf, Subway, and Peet's Coffee. The Oakland-based company, founded in 2003, operates over 80 stores across California and Chicago.

Investors Hangout
Aug 14th, 2026
Philz Coffee expands leadership amid growth push.

Philz Coffee expands leadership amid growth push. Big news brewing at Philz Coffee. You know how a good cup of coffee can turn things around? Well, it looks like Philz Coffee is trying to do just that - not just for its customers, but for its entire operation. The California caffeine bigwig just shook its leadership tree, adding Mark Johnson to the mix as the new Chief Operating Officer for its retail side. With a reputation in the food industry spanning over three decades, Johnson is set to stir things up in a big way. The right blend for growth. Johnson isn't some rookie stepping into the scene. Investors Hangout, LLC is talking about a guy who's been elbows-deep in the food industry for 30 years. Direct from California Fish Grill, he made his name scaling their operations as they spread their wings nationwide. Philz is betting on his knack for growing businesses without diluting what makes them special. "I look forward to supporting our teams and strengthening our operations," said Johnson. "Philz has built something truly special through genuine hospitality and handcrafted coffee." That's pretty much what any good COO should say, but coming from this veteran, it carries weight. They've lucked out, bringing someone onboard who can operate with a steady hand as their franchise finds its legs across more regions. Touting a team with deep pockets of experience. Johnson's not the only powerhouse holding things together at Philz. He joins a team spearheaded by veteran executives who know a thing or two about running the show: * Andy Mai, Chief Business Officer: With more than 24 years under his belt in hospitality, Mai's been handling Philz business strategy since 2022, juggling marketing, supply chains, even the roasting plant. The man's got his spoons in numerous pots. * Patti Nelson, Chief Development Officer: What's Patti's game? Real estate. And she's got a knack for it too, with more than 25 years sharpening her tools at places like Peet's Coffee & Tea and Subway. This is not just any group assembling in a boardroom. It's a seasoned crew with track records long enough to merit attention. Heck, their combined experience could ink a memoir at this point. Commitment to quality remains strong. It's not just about expansion, folks. More than ever, the focus is on retail operations without losing the valuable thread of personalized customer service that's given Philz its edge since 2003. These guys aren't about to throw in the towel on the little details that have won them a dedicated following. Indeed, with 80-plus stores in places like California and Chicago, they've carved out a niche for those after more than just a caffeine fix. What lies ahead for Philz. Philz Coffee is steering into a future that remains tightly bound to its mission - better days for everyone, every day. A lofty goal? Maybe. But with strong leaders like Johnson driving operations, they've got a shot at real growth without surrendering their grassroots appeal of community and quality. The focus is on one cup at a time, leaving room for leadership that's less about hierarchy and more about genuine execution. It's about tying integrity to expansion. For investors schooled in patience and prudent strategy, Philz might offer something more unique than just caffeine in a cup. With industry experts lining its benches, they're looking poised to deliver on its handcrafted promise while luring new regulars. Only time will tell if Investors Hangout, LLC is looking at substantial returns, but you can bet your morning java that folks are watching closely.

QSR Magazine
Jul 17th, 2026
Philz Coffee releases new matcha lineup.

Philz Coffee releases new matcha lineup. Jul 17 2026 Philz Coffee is entering an exciting new category with the launch of four new handcrafted matcha beverages. The lineup includes four vibrant signature drinks with playful flavors, each handcrafted to order with Philz's personalized approach that customers know and love. Each drink layers Philz's matcha, sourced from Uji, Japan, one of the world's most renowned matcha-growing regions, with oat milk and sweetness. Customers can opt for additional flavors layered in, stirring for a blended sip, or enjoy each flavor as it naturally unfolds. Available in a 16oz iced version only, the four new matcha beverages include: * Iced Matcha - Matcha layered over sweetened oat milk, for a creamy, earthy classic * Priced at $6.50 * Strawberry Matcha - Fresh strawberry purée and sweetened oat milk added to matcha for a bright, fruity favorite * Priced at $7.50 * Strawberry Mint Matcha - Layers of fresh strawberry puree, sweetened oat milk, and matcha, topped with Philz's signature mint * Priced at $7.50 * Salted Caramel Matcha - Rich caramel mixed with sweetened oat milk, matcha, and a sprinkle of sea salt for a perfectly balanced indulgence * Priced at $7.50 The drinks are designed to be served cold and may be customized with the customer's preferred sweetness level and milk option (oat as the default, with 2% also available) at no extra charge. Philz drinks are always served by baristas who aim to ensure each order is perfect. "Our top two requests from customers over the years have been a rewards program and matcha. With the successful launch of our Philz Rewards program last year, we turned our efforts to matcha. We wanted to introduce it in a way that feels unmistakably Philz," said Andy Mai, Chief Business Officer. "By pairing quality ingredients and bold flavors in a customizable way, our matcha feels both approachable and playful." Philz Coffee's matcha menu is now available at all 80-plus locations in California and Chicago. It's available in-store and to order ahead via the Philz app, home to the Philz Rewards loyalty program.

The Sacramento Bee
Jul 4th, 2026
California-founded Philz Coffee is coming to Elk Grove shopping center.

California-founded Philz Coffee is coming to Elk Grove shopping center. July 4, 2026 7:00 AM Gift Article A Philz Coffee is coming to Elk Grove as the California franchise continues to expand across the Sacramento region. Operating at 8170 Elk Grove Blvd., the coffee shop will have its grand opening on July 8. The walk-in cafe will be located in The Village, a new Elk Grove shopping center that spans 127,000 square feet. Patti Nelson, the chief development officer of Philz Coffee, said The Village was selected following fan demand. She said that Philz Coffee is "thrilled" to be a part of the new shopping center. "The community of Elk Grove is a perfect place for Philz expansion across Sacramento with its strong residential and growing daytime workforce," Nelson said. "This location offers excellent visibility and co-tenancy, allowing us to better serve both local residents and visitors." The Village opened to Elk Grove residents and the broader Sacramento community this year. It is anchored by Whole Foods Market and Barnes & Noble. Just in time for the Elk Grove opening, Philz has rolled out new summer menu items including peanut butter cup and s'mores cold brews, featured on its website. Philz Coffee opened in 2003 in the Mission District of San Francisco and has grown to 82 locations, primarily in California. It also has some locations in Chicago, according to its online profile. There are three locations within the Sacramento area. They are: * 1725 R St. in Midtown. * 4680 Freeport Blvd. in South Land Park. * 521 2nd St. in Davis. Philz Coffee Elk Grove will open July 8 at 5:30 a.m. and close at 4 p.m., according to the release. The coffee will have special weekend hours, opening at 6 a.m. and closing at 4 p.m. The Sacramento Bee Emma Hall covers retail and business for The Sacramento Bee. Hall graduated from Sacramento State and Diablo Valley College. She is Blackfeet and Cherokee.

Metro Weekly
Apr 15th, 2026
Philz Coffee faces backlash over pride flag removal.

Philz Coffee faces backlash over pride flag removal. Petition from baristas alleges nearly 60 stores were told to remove Pride flags and displays as CEO defends the move. Philz Coffee is facing backlash after directing its shops to remove Pride flags and related decor from in-store displays. A petition launched on Change.org by individuals claiming to be Philz baristas alleges the coffee chain ordered Pride flags removed from nearly 60 stores across California and Illinois, saying the directive has "left many team members and customers feeling confounded and unsupported." "The pride flags within the stores hold deep meaning and value to both staff and visitors, symbolizing that these locations are safe and welcoming spaces for all individuals, regardless of sexual orientation or gender identity," the petition states. "Removing these flags risks alienating a core group of team members and loyal customers who see Philz not just as a coffee shop, but as a place where they are embraced and celebrated for who they are." The petition asks the chain to reconsider its decision and reinstate the Pride flags, which were once a common sight inside many Philz locations, alongside other banners expressing support for movements like Black Lives Matter. It has garnered more than 6,400 verified signatures. CEO Mahesh Sadarangani confirmed in a statement to San Francisco CW affiliate KRON that the chain is pushing for the removal of Pride flags and other decor, but the company's "longstanding support of the LGBTQIA+ community is unchanged." "We are working toward creating a more consistent, inclusive experience across all our stores, including removing a variety of flags and other decor," he said. "This is a change in how our stores look, not in who we are. Our allyship runs deeper than what is on our walls. It shows up in who we hire, how we treat one another and in our annual Pride Month Unity celebration, which returns this June as it has every year. Unity is fundamental to how we operate." A manager at a San Francisco Philz Coffee shop told KRON that, at a recent company summit, Sadarangani encouraged stores to consider whether in-store displays make all customers feel included, but left decisions up to individual locations. The manager said the message may have been interpreted differently across stores. Some employees at other locations told KRON they have not been asked to remove Pride flags, pointing to a lack of a consistent, centralized policy on in-store displays. It remains unclear what prompted Sadarangani to urge stores to reconsider which flags or banners are displayed. As reported by the LGBTQ news outlet them, people on the San Francisco subreddit claiming to be workers or patrons lambasted the new restrictions on flag displays, speculating whether the move stems from the company's new ownership or efforts to make Philz a more "cookie-cutter" chain with identical decor across locations. The San Francisco-based chain was acquired last August by private equity firm Freeman Spogli for $145 million, with Sadarangani expressing hope the deal would allow Philz to expand and open new locations, as reported by Restaurant Dive at the time. California State Sen. Scott Wiener (D-San Francisco), who is running for Congress, posted a video to Instagram criticizing the move, noting that Philz got its start in San Francisco's Mission District. "[Philz] was an amazing small business, great coffee, really cool baristas. And then, unfortunately, got acquired by private equity," Wiener says in the video. "And so now Metro Weekly has this private equity firm coming into San Francisco, and trying to say that its Philz Coffee locations can't have a Pride flag. That is really gross. "It shows, once again, the importance of small businesses that actually know a community, are rooted in a community, and are attuned to that community, as opposed to giant corporations that honestly don't care. We have an atmosphere in this country where the LGBTQ community is under assault, and we need our business community to stand with LGBTQ people. And that means more small businesses, and more small businesses that actually get the community that they're in."