Sun King

Off-grid solar home systems provider

Store Executive

Retail Store ManagementUpdated on Nov 13

Full-timeMalawiNo salary listedIn-person

About the Job

Requirements

Possess a degree, diploma, or equivalent qualification from a recognized institution.
Have at least two years of experience in a similar role, preferably in customer-facing and stock-management work.
Communicate clearly and concisely in written and spoken English and Chichewa.
Have strong computer skills; Microsoft Excel skills are mandatory.
Have experience using technology, including smartphones and web-based applications.
Demonstrate a high level of integrity and professionalism.
Demonstrate sound judgment and strong communication, presentation, and reporting skills.

Responsibilities

Receive, store, and issue shop stock using the point-of-sale system, Angaza, or other designated systems, and serve as the single point of contact for inventory allocated to the area headquarters.
Answer customer inquiries and provide appropriate guidance to existing, walk-in, and prospective customers.
Prepare and submit regular and ad hoc reports on weekly stock holdings; store management matters such as system failures, alarm performance, repairs, and security issues; customer service matters such as complaints, warranty claims, and first-screening reports; and product availability in the field.
Safeguard company assets against loss and damage and mitigate risks in operating shop facilities.
Keep the shop presentable, including maintaining valid trading licenses, cleanliness, floor arrangements, proper product handling, and occupational safety and health audit certificates.
Track and update headquarters on regulatory changes affecting store operations.
Assist the sales team with stock management and sales generation, and maintain strong working relationships with energy officers and team managers in the area headquarters.
Track and report shop expenses as directed.
Perform other tasks as assigned.

Desired Qualifications

Experience in customer-facing and stock-management work.

Job location: Malawi

About the role:
The Sun King Store Executive will ensure that the overall performance targets of the Sun King Stores in the area are met, both in terms of quality and quantity.

Receive, store and issue stocks in the shops via the POS system, Angaza and any other system as advised. Single point of contact for all inventory allocated to the area headquarters
Customer Service: Answer and offer appropriate guidance to all customers (existing, walk-in and prospective customers), ensuring they receive best in class assistance

Reporting: Prepare and submit regular and ad hoc reports on

Stock holding - weekly
Store management – System failures, Alarm performance, repairs, security issues etc
Customer service – Customer complaints, warranty claims, 1st Screening reports etc.
Products availability in the field

Asset Management:

Safeguard company assets to avoid losses and damage and ensure risk aversion in running the shop facilities.

Store Management:

Ensure the shop is presentable always – valid trading licenses, shop cleanliness, floor arrangement, product handling, OSHA audit certificates etc.

Regulatory Compliance:

Track and update the headquarters on any changes in regulation that affect the store operations

Sales Operations Assistance:

Provide maximum assistance to the sales team in stock management, sales generation, and maintaining best-in-class relationships with energy officers and team managers in the AHQ.

Budgeting and Cost Tracking:

Ensure all shop expenses are tracked and reported as directed.
Any other tasks that may be assigned to you from time to time.

Possess a Degree/ Diploma or equivalent from a recognized institution.
Have at least two years of experience in a similar role – preferably in a customer-facing and stock management role.
Can clearly and straight to the point communicate fluently in both written and spoken English and Chichewa.
Have strong computer skills – MS Excel skill is mandatory.
Have experience in the use of technology – smartphone and web-based applications.
Possess a high level of integrity and professionalism.
Can demonstrate sound judgment and excellent communication, presentation and reporting skills.

About the Company

Sun King

Off-grid solar home systems provider

Sun King designs, manufactures, distributes, and finances solar home energy products for off-grid communities in Africa and Asia. Its range includes solar lanterns and solar home systems with inverters and storage that can power lights, radios, phones, and household appliances, all financed through a pay-as-you-go model with small mobile money installments after a low upfront payment. The company differentiates itself with an end-to-end approach—handling product design, manufacturing, distribution, and financing—supported by a large field-agent network and strategic acquisitions like PayGo Energy to expand into clean cooking. Its goal is to increase energy access by helping households leapfrog kerosene and unreliable grids, aiming to reach millions of homes and businesses, including over 2 million in Ethiopia by 2030.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $864.9M
Headquarters: Chicago, IL
Founded: 2008

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