Financial Service Representative
Money Mart
Financial Service Representative
Money Mart
Lends money and handles everyday payments
Momentum Financial Services Group (formerly Money Mart Financial Services) is a leading North American financial services company and one of Canada’s top non-prime lenders. For more than 40 years, we've committed to helping consumers and business owners access the money they need when they need it most, meeting people where they are and helping close the gap between their financial needs and goals.
Through our trusted Money Mart® brand in Canada and United States, we proudly serve customers across a network of over 400 retail locations and growing digital channels. Our products and services include personal lending, payday loans, installment loans, cheque and check cashing, money transfers, prepaid cards, currency exchange, and other everyday financial solutions for individuals and businesses.
At Money Mart, we understand that not every customer fit with-in traditional banking or prime lending models. That’s why our teams look beyond the credit score to provide accessible, responsible financial solutions with respect, transparency, and care. Whether customers visit us online, in branch, or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with confidence.
We believe in giving back to the communities where we live and work. With the generous support of our customers and team members, we proudly contribute each year to local charities and nonprofit organizations, while also using our time and talent to serve local communities across Canada and the United States.
Our people are at the heart of our business. We’re committed to building inclusive teams, supporting the communities where we live and work, and creating a workplace where employees can grow, make an impact, and help customers navigate everyday financial needs. If you’re passionate about customer service, relationship building, and helping consumers and business owners access financial solutions when they need them most, you’ll find a meaningful career with Momentum Financial Services Group.
What we Offer:
Other Benefits Include:
Branch location: 1963 Finch Ave W
GENERAL FUNCTION
Financial Service Representatives support Money Mart customers by understanding their financial needs and connecting them with suitable products and services. In this role, Team Members interview customers for personal lending products, review application and financial information, recommend appropriate solutions, sell related financial products and services, complete transactions, maintain accurate records, and support payment arrangements for existing accounts.
This role combines sales, customer service, personal lending, compliance, cash handling, and branch operations. Team Members must deliver excellent customer service while following company policies, regulatory requirements, and responsible lending practices.
Retail Team Members generally perform their duties within a secured work area protected by bullet-resistant glass and a controlled-access mantrap. Once hired, all retail Team Members will complete an internal multi-week Ready to Work Alone (RTWA) certification before working independently.
DUTIES/RESPONSIBILITIES
EDUCATION:
WORK EXPERIENCE
SKILLS
Please note: The pay range for this position is between $18.00 to $20.50 per hour with an additional monthly store bonus opportunity of up to $590 dependent on store size, individual performance and achievement of store KPIs.
Please Note: Candidates with a current First Aid and CPR certification will be considered an asset.
About Money Mart – Our Commitment to Responsible Innovation
At Money Mart, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable. We may use AI to screen, assess or select applicants.
This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.
We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.
Joining Money Mart means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.
Pay Range 18 - 20.5 CAD
Lends money and handles everyday payments
Money Mart runs branches and online services that lend money and handle everyday payments for people underserved by traditional banks. Customers use its personal and installment loans to cover everyday expenses with scheduled repayments, while its counters cash cheques, transfer money, exchange currencies and sell prepaid cards. The business combines an in-person retail network across Canada and the United States with digital applications, so customers choose how to apply and receive funds. It earns interest and lending fees, plus charges for services such as cheque cashing and currency exchange. Money Mart began in Alberta in 1982 and is based in Toronto, Ontario.
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