Head of IR & Policy
Phoenix Group
Head of IR & Policy
Phoenix Group
Life insurance group managing heritage books
We are looking for a Head of IR & Policy role to lead industrial relations, employee representation and HR policy to join our Colleague Experience & HR Operations team. If you are someone with experience or interest in these areas, this is a fantastic opportunity to shape, evolve and embed a sustainable employee representation framework. Where you will build constructive relationships and provide clear direction on complex colleague matters and help influence a key component of our colleague offering.
Job Type: Permanent
Location: Hybrid. This is a hybrid role, travel expected to support face to face time with the team, most likely in Edinburgh, Birmingham or London.
Flexible working: All roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here.
Closing Date: 23rd November 2026
Salary and benefits: Salary of up to £100k depending on level of experience, plus an indicative bonus range of 30-60%, private medical cover, 38 days annual leave, up to 12% employer pension contribution, income protection, 3 x volunteering days and much more.
Who are we?
We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.
Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.
The role
As part of our Colleague Experience & HR Operations Leadership team, you will shape our approach to industrial relations, colleague representation and HR policies. Putting partnership at the heart of how we work. You will build trusted relationships with colleague representatives and senior leaders, strengthening colleague voice and constructive dialogue to support out business ambitions.
You will own our policy strategy, ensuring our employment policies are market leading, clear and practical and importantly that they reflect our culture and evolve with business needs and changes in legislation. Working collaboratively across the business, you will connect policy and colleague representation to our wider strategy.
You will lead strategic collective consultation and complex collective matters, brining stakeholders together to work through challenges and achieve balanced, timely outcomes. To do this you will provide strategic direction, sound governance and constructive challenge which balances business priorities and colleague outcomes.
What are we looking for?
Strong experience of providing trusted advice on complex and sensitive matters, underpinned by a strength of experience in industrial relations or employee representation.
Desirable:
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
We’re reviewing applications as they come in and may close this role before the closing date, so apply early to avoid missing out.
Find out more about working at Standard Life
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Life insurance group managing heritage books
Phoenix Group handles both ongoing and closed life insurance and pensions businesses. Its open brands include SunLife and Standard Life, while its core strength lies in managing heritage (closed) books of business that are no longer open to new customers, providing administration and policy servicing for those portfolios. The company operates offices across the UK and has activities in Dublin and Frankfurt, giving it a broad geographic footprint. Its approach centers on maintaining long-standing policies and ensuring reliable service for customers, with a strong emphasis on being a good employer and community partner. Distinguishing factors include specialized expertise in closed books, scale across multiple markets, and a reputation as a top employer. The main goal is to look after colleagues, customers, and communities while delivering value from both open and heritage life and pension book administration.
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