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Phoenix Group

Life insurance group managing heritage books

Head of IR & Policy

HR Generalist & Employee RelationsPosted on Nov 9
Full-time

About the Job

Requirements

  • Strong partnership and influencing experience, including building trusted relationships, enabling constructive challenge, and reaching clear conclusions or outcomes.
  • A strong track record or experience in industrial relations, colleague representation, and employment policy, with the ability to translate business priorities and legislative developments into a clear, forward-looking strategy.
  • A track record of turning strategy into practical action and engaging a breadth of internal and external stakeholders to achieve business outcomes.
  • The ability to handle complex and highly confidential matters and shape clear, practical deliverables using insight, feedback, and experience to create focus and continual improvement.
  • Strong experience providing trusted advice on complex and sensitive matters, underpinned by experience in industrial relations or employee representation.

Responsibilities

  • Shape the organisation’s approach to industrial relations, colleague representation, and human resources policies as part of the Colleague Experience and HR Operations Leadership team.
  • Build trusted relationships with colleague representatives and senior leaders, strengthening colleague voice and constructive dialogue to support business ambitions.
  • Own the policy strategy, ensuring employment policies are clear, practical, reflect the organisation’s culture, and evolve with business needs and legislative changes.
  • Work collaboratively across the business to connect policy and colleague representation to the wider strategy.
  • Lead strategic collective consultation and complex collective matters, bringing stakeholders together to work through challenges and achieve balanced, timely outcomes.
  • Provide strategic direction, sound governance, and constructive challenge that balances business priorities and colleague outcomes.

Desired Qualifications

  • Experience within financial services or another highly regulated environment.
  • Experience working within a unionised environment and engaging with trade unions.

About the Company

Phoenix Group

Life insurance group managing heritage books

Phoenix Group handles both ongoing and closed life insurance and pensions businesses. Its open brands include SunLife and Standard Life, while its core strength lies in managing heritage (closed) books of business that are no longer open to new customers, providing administration and policy servicing for those portfolios. The company operates offices across the UK and has activities in Dublin and Frankfurt, giving it a broad geographic footprint. Its approach centers on maintaining long-standing policies and ensuring reliable service for customers, with a strong emphasis on being a good employer and community partner. Distinguishing factors include specialized expertise in closed books, scale across multiple markets, and a reputation as a top employer. The main goal is to look after colleagues, customers, and communities while delivering value from both open and heritage life and pension book administration.

Company size
51-200
Company stage
IPO
Headquarters
Abu Dhabi, United Arab Emirates
Founded
1782

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