All Accor

Global hotel management, franchising, loyalty program

Reservation Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeWarsaw, PolandNo salary listedIn-person

About the Job

Requirements

Previous customer-related experience is required.
Proficiency in English and Polish is required.
Computer literacy in Microsoft Windows applications is required.
Previous Property Management System experience is preferred.
Strong interpersonal and problem-solving abilities are required.
The candidate must be highly responsible and reliable.
The candidate must be able to work well under pressure in a fast-paced environment.
The candidate must be able to work cohesively as part of a team.
The candidate must be able to focus attention on guest needs while remaining calm and courteous.

Responsibilities

Provide professional, friendly, and engaging service.
Book and enter room reservation requests using the Property Management System.
Enter rooming lists accurately as required.
Update reservations to ensure a flawless check-in and check-out process.
Maximize revenue by upselling guest rooms and recommending hotel facilities.
Liaise with Sales and other departments as required.
Answer telephone and email inquiries in a timely manner.
Assist guests with information about hotel facilities.
Follow department policies, procedures, and service standards.

Desired Qualifications

Previous Property Management System experience.

Job Description

At Raffles Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
Consistently offer professional, friendly and engaging service
Book and enter room reservation requests using the Property Management System
Enter rooming lists while ensuring accuracy, as required
Update reservations ensuring a flawless check in and check out process
Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
Liaise with Sales and other departments as required
Answer telephone and email inquiries in a timely manner
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards

Qualifications

Previous customer related experience required
Previous Property Manager System experience preferred
Proficiency in English & Polish language
Computer literate in Microsoft Window applications required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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