B

Backbase

Fintech platform for modernizing banks' journeys

Senior Enterprise Account Executive - Agentic Banking

Full-Time
No salary listed
Senior
Jacksonville, FL, USA
RemoteTravel across North America is part of the role.
Sales & Account ManagementAccount Executive

About the job

Requirements
  • Demonstrated personal creation of enterprise opportunities, development of executive access, and conversion of those opportunities into revenue.
  • A record of closing complex six- and seven-figure agreements and consistently delivering against quota.
  • Ability to learn the product deeply enough to explain proposed workflows, identify integration dependencies, and recognize when specialist validation is required.
  • Experience selling into financial institutions or similarly regulated enterprises, including navigating procurement, security reviews, executive scrutiny, and competing stakeholder priorities.
  • Ability to develop opportunities before a finished playbook exists, learn quickly from setbacks, and provide recommendations when decisions are needed.
  • Ability to lead cross-functional deal teams without relying on reporting lines and take responsibility for commercial progress.
  • Ability to use approved artificial intelligence tools for research, preparation, outreach, and deal execution while verifying their output.
Responsibilities
  • Create and own the pipeline by building targeted account plans, conducting outbound and executive engagement, and collaborating with business development representatives, Marketing, and partners to qualify opportunities.
  • Build relationships across business, technology, operations, and risk while understanding customer priorities, decision processes, and competing investments.
  • Identify workflows worth changing and build business cases around service quality, productivity, cost, and customer outcomes.
  • Own qualification, stakeholder alignment, proposals, negotiation, and close plans for complex deals.
  • Lead Agentic-first prospects and coordinate with existing account owners on a unified customer plan.
  • Define the sponsor, scope, success criteria, production economics, and decision date before paid validations begin.
  • Coordinate onboarding with technical teams and lead the commercial path from validation into production.
  • Use adoption, workflow performance, and consumption data with Customer Success and Solutions to identify realized value and future commercial opportunities.
  • Understand usage commitments, token costs, and unit economics and translate them into a clear commercial proposition.
  • Work with Solutions, Product, and Delivery to qualify feasibility and commitments and turn customer feedback, wins, and losses into improved offers, repeatable workflows, and actionable product priorities.
Desired Qualifications
  • Experience selling enterprise artificial intelligence, conversational or voice technology, customer experience platforms, or workflow automation.
  • Experience taking a new offering from validation into production.

About the company

Backbase builds an Engagement Banking Platform that helps banks modernize customer journeys and business operations. It enables banks to gradually replace or decompose legacy IT systems and construct a modern, integrated customer engagement architecture around them. The platform offers out-of-the-box web and mobile journeys and Model Bank accelerators to jump-start digital transformation, with open APIs and SDKs plus comprehensive design systems and training to empower developer teams. It differentiates itself by providing a cohesive platform that orchestrates customer journeys across all touchpoints, eliminates operational silos, and accelerates implementation through reusable accelerators and strong developer enablement. The company’s goal is to accelerate banks’ digital transformation, enabling faster delivery of differentiated, customer-centric experiences while modernizing technology stacks.

Company Size

1,001-5,000

Company Stage

Growth Equity (Venture Capital)

Total Funding

$132M

Headquarters

Amsterdam, Netherlands

Founded

2003

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Simplify Jobs

Simplify's Take

What believers are saying

  • Jet Bank launched Albania's first digital-only bank on Backbase on June 25, 2026.
  • People First Bank launched its platform on Backbase, validating merger-driven core modernization.
  • MSB went live in September 2026, targeting 200,000 monthly retail onboardings on Backbase.

What critics are saying

  • Old National Bank v. Backbase Services USA remains active in 2026, exposing contract risk.
  • Kasisto integration after June 23, 2026 risks product distraction and customer migration slippage.
  • Jet Bank's six-month launch wins compress expectations; missed implementations damage Backbase's credibility fast.

What makes Backbase unique

  • Backbase's AI-native Banking OS unifies customer, employee, and AI-agent workflows.
  • Kasisto acquisition on June 23, 2026 deepens banking-specific agentic AI and governance.
  • Mastercard collaborations in June and September 2026 broaden embedded payments and personalization.

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Benefits

  • Hybrid Work Options

Growth & Insights and Company News

6 month growth

0%

1 year growth

0%

2 year growth

2%
Morningstar
Oct 22nd, 2026
Backbase wins 2026 Impact Award in Wealth Management for Best Innovation for the Advisor Desktop.

Backbase wins 2026 Impact Award in Wealth Management for Best Innovation for the Advisor Desktop. Provided by Business Wire Oct 22, 2026, 7:00:00 AM Datos Insights recognizes the Wealth & Banking Operating System, which unifies clients, advisors, and AI agents on a single workspace. Backbase announced today that Datos Insights named it the winner of the 2026 Wealth Management Impact Award in Wealth Management for Best Innovation for the Advisor Desktop category. The award recognizes Backbase's Wealth & Banking Operating System, a composable platform that brings the institution's capabilities and client context together front to back, so advisors have what they need at their fingertips. It is built around a single Control Plane where clients, employees, and AI agents work from the same data and workflows. The Augmented Advisor & Employee Workspace sits at the center of the platform's advisor offering. It gives employees a unified workspace, AI-driven priorities, next-best actions, and complete client context, alongside a library of agentic assistants that support tasks such as meeting preparation and prospect profiling. Case management orchestrates sales and operational processes from the same workspace. Datos Insights describes the fragmentation Backbase addresses as structural. Over two decades, institutions assembled portfolio management, customer relationship management, onboarding, reporting, planning, and compliance systems through separate purchasing decisions, each rational on its own and none designed to operate as a whole. The integration burden surfaces later, on the advisor's desk and in the IT budget. Backbase's Banking and Wealth OS sits above existing systems of record, portfolio management systems, customer relationship management platforms, and data platforms, which stay in place. The operating system draws information from these existing systems, connects and contextualizes it, and makes it actionable for advisors. Institutions can start with a single use case such as onboarding or the advisor workspace and expand from there without a rip-and-replace migration. Backbase reports that advisors spend 25% to 35% more time in client-facing activities, in place of the 40% to 60% typically lost to administration and system navigation. The platform also includes the Prospect Lounge, a prospect-facing mobile and web app for onboarding, and a highly customizable Client App with journeys for portfolio reporting, advisor collaboration and conversational assistants. More than 120 financial institutions run on Backbase's platform. Over the next 12 to 24 months, Backbase focuses on having agents preparing the advisor's day, expanding its library of agentic assistants and signals framework and further automating front-to-back operational processes with agentic. The award follows the 2025 Datos Insights Wealth Management Impact Award that Backbase won for AI-Driven Client Recommendations & Personalization. Lennart Asshoff, VP of Product, VP Product Wealth & Private Banking. Backbase "It is an honor to receive the 2026 Wealth Management Impact Award for Best Innovation for the Advisor Desktop, and to have our advisor workspace and Banking & Wealth OS recognized by Datos Insights. I am proud of our team, whose work made this recognition possible." Wally Okby, Strategic Advisor, Wealth Management, Datos Insights "Most wealth firms inherited fragmentation, one rational purchase at a time. Backbase stood out for treating the advisor desktop as an operating layer rather than another application, and for letting firms get there without tearing out the systems they already depend on." About Backbase Backbase built the AI-native Banking OS - the operating system that turns fragmented banking operations into a Unified Frontline. Customers, employees, and AI agents work as one across digital channels, front-office, and operations. 120+ leading banks run on Backbase across Retail, SMB & Commercial, Private Banking, and Wealth Management. Recognized by Forrester, Gartner, and Datos Insights as a category leader, Backbase was founded in 2003 by Jouk Pleiter and is headquartered in Amsterdam, with teams across North America, Europe, the Middle East, Africa, Asia-Pacific, and Latin America. About Datos Insights Datos Insights is the leading research and advisory partner to the banking, insurance, and securities industries - both the financial services firms and the technology providers that serve them. In an era of rapid change, Datos Insights empowers firms across the financial services ecosystem to make high-stakes decisions with confidence and speed. Its distinctive combination of proprietary data, analytics, and deep practitioner expertise provides actionable insights that enable clients to accelerate critical initiatives, inspire decisive action, and de-risk strategic investments to achieve faster, bolder transformation. The articles, information, and content displayed on this webpage may include materials prepared and provided by third parties. Such third-party content is offered for informational purposes only and is not endorsed, reviewed, or verified by Morningstar. Morningstar makes no representations or warranties regarding the accuracy, completeness, timeliness, or reliability of any third-party content displayed on this site. The views and opinions expressed in third-party content are those of the respective authors and do not necessarily reflect the views of Morningstar, its affiliates, or employees. Morningstar is not responsible for any errors, omissions, or delays in this content, nor for any actions taken in reliance thereon. Users are advised to exercise their own judgment and seek independent financial advice before making any decisions based on such content. The third-party providers of this content are not affiliated with Morningstar, and their inclusion on this site does not imply any form of partnership, agency, or endorsement.

FF News
Oct 21st, 2026
Datos Insights unveils 2026 Impact award winners for Commercial Banking and payments.

Datos Insights unveils 2026 Impact award winners for Commercial Banking and payments. The 2026 Impact Awards in Commercial Banking & Payments have identified the leading institutions and technology providers redefining business finance. For fintech professionals, these awards highlight specific innovations - from embedded banking to proactive AI - that are currently moving from experimental phases into live production environments across global markets. What was announced. Announced at the Commercial and Small Business Banking Forum in New York, the awards recognize 20 honorees across two primary tracks: Financial Institutions and Solution Providers. The selection process involved a rigorous evaluation of nominations submitted between April and July 2026, which were then narrowed down by advisors and a panel of external judges including industry thought leaders and consultants. Judges evaluated each entry on eight specific attributes, including competitive advantage, impact on customer experience, scalability, and the ability to generate new revenue opportunities for the bank. In the Financial Institution categories, Scotiabank secured the gold medal for Artificial Intelligence and Automation, while SouthState Bank took the top spot for Customer Experience. JPMorgan was recognized with gold for Digital Channel Capabilities, and First Fidelity Bank led in Operational Efficiency. Intesa Sanpaolo earned the gold award for Product Development. Silver medalists in these categories included Banca AideXa, TD Embedded Banking, Raiffeisen Bank, Truist, and Citizens. The Solution Provider awards highlighted the technology firms powering these shifts. Backbase won gold for AI and Automation, while Zafin was recognized for Customer Experience. Onsetto took the gold for Operational Efficiency, and SAP Fioneer led in Product Development. Ninth Wave Inc. received the gold medal for Technology and Integration. Other recognized providers included Intellect Design Arena, Superior, Prolific Banking, Alacriti, and FIS. The awards specifically focused on innovations that are live and in production today, such as banking services that exist within a client's own software and payment platforms designed for every available rail. "The pace of development and innovation in commercial banking and payments is accelerating, and the caliber of nominations we received this year surprised us. These winners are the best of the best of what's happening now." The companies involved. Datos Insights, the organization behind the awards, is a prominent research and advisory firm focused on the financial services industry. The company is a portfolio entity of Pamlico Capital, a private equity firm. Datos Insights has established itself as a key voice in the sector, providing analysis on the intersection of technology and banking operations through its various forums and research reports. The list of winners represents a cross-section of the modern banking ecosystem. It includes established global giants like FIS, a major player in financial technology that has recently expanded its digital capabilities through strategic acquisitions to streamline account origination. Other recognized entities like JPMorgan and Scotiabank represent the "incumbent" tier of the market that is increasingly competing with, and collaborating with, agile solution providers like Backbase and SAP Fioneer. The inclusion of firms like Ninth Wave and Alacriti underscores the growing importance of integration and multi-rail payment platforms in the modern commercial banking stack, where the ability to connect disparate systems is becoming a primary competitive advantage. What FF News has reported before. FF News has tracked the evolution of the payments landscape extensively, recently noting that card payments have reached unprecedented scale despite mounting competitive pressure from alternative rails. The focus on AI in this year's awards aligns with its coverage of firms like SEON, which expanded its AI capabilities to transform raw data into actionable insights for fraud prevention. Additionally, Bitso reported on FIS acquiring Amount to bolster its digital account origination, a move that mirrors the "Technology and Integration" excellence recognized by Datos Insights. Bitso also covered leadership changes at the firm, such as when Madeline Bailey was named Head of InsTech as part of a broader leadership reshuffle. What this means. These awards signal that the "innovation" phase of commercial banking has moved past pilot programs into core operational reality. The success of embedded banking and multi-rail payment platforms suggests that traditional banks are under immense pressure to integrate their services directly into client software rather than forcing clients to use proprietary portals. For the industry, the message is clear: the competitive moat is no longer just about the balance sheet, but about the fluidity of the technology stack. The heavy focus on operational efficiency and AI-driven automation indicates that banks are prioritizing cost-reduction and speed to counter the encroachment of non-bank financial providers who are often more agile in their product delivery. Featured speakers.

Fintech News Network
Oct 15th, 2026
Backbase appoints Nikhil Gujral to lead APAC sales.

Backbase appoints Nikhil Gujral to lead APAC sales. Backbase's regional customer base includes banks in the Philippines, Vietnam, Malaysia and Australia as it looks to expand adoption of its banking platform Get the hottest Fintech Singapore News once a month in your Inbox Backbase has appointed Nikhil Gujral as SVP of Sales for Asia Pacific to lead its next phase of commercial growth in the region. Based in Singapore, Gujral brings nearly 20 years of experience in commercial leadership and will oversee operations across Asia, Australia and New Zealand. He joins from fintech company BPC, where he led commercial strategy and revenue operations across Asia-Pacific, focusing on payments and digital banking. Prior to BPC, Gujral spent seven years at Temenos, building and leading sales teams across South and Southeast Asia. His appointment comes as Backbase looks to expand adoption of its AI-native Banking OS, launched earlier this year. The platform brings together digital banking channels, front-office functions and operations, allowing customers, bank employees and AI agents to work together. Nikhil Gujral, SVP Sales, APAC at Backbase, said, "Right now, bankers in Asia-Pacific are deciding how to build on the trusted digital foundation modern banks rely on every day, while deploying agents that work alongside their employees. Banking OS was built to help banks unify their channels and scale agentic banking while staying in control. I want every bank leader in ANZ and Asia to see what that makes possible for their growth." Backbase serves more than 120 banks globally, with customers in Asia-Pacific including Chinabank, East West Bank, OCB, MyState Bank, Judo Bank and Bank Muamalat. Vietnam's MSB also recently launched new enterprise banking applications built on the Backbase OS. Jouk Pleiter, CEO and Founder of Backbase, said, "As agentic banking arrives, banks across the region are modernising their digital channels, and they will choose partners who can help them navigate and scale that change. Those decisions are made between people who understand the market and a bank's leadership. Nikhil knows these markets deeply, and I believe he is the right person to guide bankers through this generational transition." Featured image: Edited by Fintech News Singapore, based on image by dit26978 via Magnific

Financing Your Way
Oct 8th, 2026
Backbase puts agentic AI in customers' hands.

Backbase puts agentic AI in customers' hands. Backbase launches agentic AI tools that automate the banking and lending journey, promising a smoother financing experience for retail customers. Curated by Financing Your Way from original reporting by Finextra - Lending. Summary is AI-assisted and editorially reviewed - see its editorial standards. This update signals a shift in how your customers will soon interact with financing and loan applications. Backbase is rolling out 'agentic AI' for banks and lenders. Unlike basic chatbots that just answer questions, these new AI agents can actually perform tasks. For a retailer, this means the friction between a customer asking about financing and actually getting approved is about to disappear. The AI can now guide a customer through a loan application, verify their data, and resolve issues in real-time within the chat interface. For your business, this technology represents a move toward 'invisible' financing. If your lending partners adopt these tools, your customers will spend less time waiting for manual approvals and less time navigating complex portals. The AI acts as a digital concierge that handles the heavy lifting of the credit process. This leads to higher conversion rates at the point of sale because the transition from 'browsing' to 'financed' becomes a seamless conversation rather than a paperwork hurdle. Operators should look for lenders who are integrating these autonomous AI tools to ensure their financing experience remains competitive and user-friendly. Who else is covering this

Associated Press
Sep 29th, 2026
MSB launches unified retail and enterprise banking app with Backbase and SmartOSC

Vietnam Maritime Commercial Joint Stock Bank (MSB) has launched new digital banking apps for retail and enterprise customers, built on a single unified platform with implementation partner SmartOSC and Backbase Expert Services. The apps went live at an event in MSB's Hanoi headquarters. MSB built both apps on one platform rather than running separate systems, aiming to provide a consistent experience across customer segments. The bank redesigned nearly 40 end-to-end customer journeys and digitised 70% of its internal processes as part of the rollout. The bank expects the apps to bring in 200,000 new retail customers and 500 new enterprise customers monthly through self-serve onboarding. The retail app includes a Security Hub for account protection and end-to-end lending journeys, whilst the enterprise app connects credit and non-credit processes into a single flow. MSB selected Backbase's AI-native Banking OS for its flexibility and scalability.