Assistant Branch Manager

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SUMMARY:

The Assistant Branch Manager (ABM) will provide supervision and leadership for Tellers and New Account Representatives. This person must have the ability to communicate effectively while working quickly and accurately. 

The ABM will have extensive contact with customers, vendors, the public, and bank staff and will interact in a professional and courteous manner and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank. Also, will implement, communicate, and manage branch-related operational policies and procedures under the direction of the Branch Manager.

DUTIES AND RESPONSIBILITIES:

• Represent the Bank in a professional manner which includes a professional image, confidentiality, a “consider it done” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs
• Provide superior internal and external customer service while demonstrating self-governance, courtesy, and respect toward external customers as well as organization personnel
• Keep management appropriately informed of significant issues, problems and complaints
• Supervise Tellers and New Accounts Representatives
• Resolve customer concerns/complaints, maintain appropriate contact with customers through verbal and written communication
• Monitor hourly employees’ time/schedule and time sheets
• Complete Annual Performance Evaluations for each branch staff member
• Conduct monthly certifications
• Complete month-end reporting, including, but not limited to, balancing teller differences, closed accounts, manager’s and security reports
• Conduct weekly/monthly staff meetings
• Perform all Teller functions, including, but not limited to, processing deposits, withdrawals, loan payments, stop payments, selling cashier checks and money orders, processing account holds
• Perform or assist with all personal bank functions, including, but not limited to opening variety of accounts (checking, savings, business, IRA, CD, HSA, Safe Deposit Boxes), account maintenance, create and troubleshoot online banking accounts, ordering checks and debit cards, processing bankcard disputes
• Refer customers and prospects to bank services, explaining a variety of account types and services
• Assist Branch Manager to achieve all annual growth objectives and other projects and responsibilities as needed
• Participate in projects and assignments, which may include obtaining information and research from a variety of sources
• May originate consumer loans; maintain up to date training and adhere to loan compliance standards
• Complete required bank trainings courses within assigned time frames
• Regular and predictable attendance is an essential function of this job.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• May be required to work at other Foothills Bank branches due to staffing shortages
• Participate in community service and bank-sponsored activities
• Attend and participate in meetings as required
• Keep work area tidy
• Additional duties as requested or assigned

QUALIFICATIONS:

• High school diploma or equivalent
• 2-5 years of banking or financial services experience or equivalent progression within a branch environment
• Previous supervisory experience preferred

KNOWLEDGE, SKILL, ABILITY:

• Demonstrated effective interpersonal relationships and teamwork.
• Professional verbal and written communication skills.
• Strong interpersonal skills, using considerable tact, diplomacy, and judgment.
• Strong organizational, customer service, communication, and decision-making skills.
• Able to maintain confidential and sensitive information.
• Experience working with all levels of employees and external customers.
• Well-organized with ability to prioritize and multi-task in a fast-paced work environment.
• Ability to communicate, both orally and in writing, with others in the Bank to perform effective reviews and to report the results.
• Ability to respond to common inquiries of complaints of customers, regulatory agencies, or members of the business community.
• Sufficient banking, organizational and technical skills to assist in performing all required reviews.

WORK ENVIRONMENT:

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details.  Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.