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Google Fiber

Fiber-optic broadband internet service provider

ISP Maintenance Technician 2

Telecommunications EngineeringConfirmed live in the last 24 hours
Full-timeOmaha, NE, USA

About the Job

Requirements

  • At least 5 years of experience in Fiber to the Home (FTTH)/Gigabit Passive Optical Network (GPON) network construction and/or fiber network deployments.
  • At least 3 years of experience in rack-and-stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), patch panels, and Telecom Headend work.
  • At least 3 years of experience with physical-layer components of networking infrastructure, including Optical Line Terminals, Optical Switches, twisted-pair copper cabling (Category 5 or greater), patch panels, and fiber-optic cabling.
  • Ability to lift or move up to 50 pounds of equipment as required.
  • Valid driver's license.
  • Ability to pass a motor vehicle record check that meets company standards.
  • Ability to work non-standard hours as needed, including nights, weekends, holidays, on-call, and differing work rotations or shifts, and to travel domestically 30% of the time.

Responsibilities

  • Install, repair, and maintain the gFiber physical plant.
  • Diagnose and correct service-impacting root causes within central offices, remote terminals, and collocation facilities.
  • Assist vendor partners in developing expertise in the installation, maintenance, and repair of inside plant while supporting downstream portions of the network infrastructure.
  • Identify and resolve service-disrupting issues spanning backbone fiber to central office or remote terminal equipment.
  • Diagnose and correct inside plant network-connectivity issues involving Optical Line Terminals, Optical Switches, Routers, Wireless Radios, and their components.
  • Troubleshoot and resolve problems involving inside wiring (fiber, Ethernet, coaxial, and twisted-pair cabling), powering systems (including DC power plants and UPS), and network devices (media gateways, modems, routers, and switches).
  • Install, restore, or maintain central office facilities and monitoring equipment.
  • Install, restore, or maintain Wireless Radios and supporting equipment.
  • Install and test Optical Line Terminals, Optical Switches, and Routers; make cross-connects in telecom spaces; and perform installation, construction, maintenance, and troubleshooting of cabling and network devices.
  • Navigate complex customer interactions with professionalism and thoroughness.
  • Communicate with internal colleagues and external customers.
  • Build relationships with suppliers and industry partners through technical knowledge, communication, and collaboration.
  • Execute operational processes and procedures with attention to detail.
  • Collaborate with team members to develop proficiency in troubleshooting complex issues affecting network connectivity and inside wiring.

Desired Qualifications

  • Ability to operate Google Workspace and Salesforce applications.
  • Experience installing and maintaining Juniper, Adtran, or Nokia equipment.
  • Experience working with utility companies, coordinating with city or local permitting offices, and subject-matter expertise in outside plant Fiber to the Home (OSP FTTH) deployments.
  • At least 3 years of experience with fiber-to-the-business (B2B)/enterprise-level fiber network construction or operations.
  • Experience troubleshooting Ethernet network issues related to routers, switches, and hubs.
  • Experience installing, commissioning, and maintaining point-to-point or omnidirectional wireless networks.
  • Experience managing relationships with contractors and vendors of varying types and sizes.

About the Company

Google Fiber

Fiber-optic broadband internet service provider

Google Fiber provides fiber-optic broadband internet service to residential and small business customers. It delivers high-speed, fiber-to-the-home connections with multiple speed tiers and symmetric upload/download speeds, typically without data caps or annual contracts, and it can include TV or phone through partnerships. The company builds and operates its own fiber networks (sometimes using city networks or acquisitions) to expand service, differentiating itself with symmetric speeds and simple pricing. Its goal is to broaden access to ultra-fast internet and stimulate competition in the broadband market, supported by a strategic merger with Astound Broadband to fund further expansion.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Mountain View, CA
Founded
2010

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