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Capgemini

Global consulting, technology services, outsourcing

Senior Business Analyst

Implementation & Technical Account ManagementUpdated on Nov 14
Full-timeNo salary listed

About the Job

Requirements

  • A BAC+5 qualification in computer engineering, software engineering, or equivalent is required.
  • At least five years of experience as a Business Analyst is required.
  • Deep knowledge of the ServiceNow platform, including its architecture, technical implementation, implementation of one or more ServiceNow modules such as FSM, HR, or CSM, and platform configuration is required.
  • Experience with distributed models, Agile methods, and fixed-price engagements is required.
  • English proficiency sufficient to understand and communicate effectively in an international context is required.
  • The candidate must be able to work autonomously within a technical team and interact with all project stakeholders, including clients and service providers, in an Agile Scrum context.

Responsibilities

  • Support business departments in developing strategies for implementing the ServiceNow platform.
  • Develop and optimize functional and technical processes in line with ServiceNow platform best practices.
  • Advise clients on functional and technical choices across different ServiceNow modules.
  • Optimize operational processes, assess their maturity, and identify and evaluate efficiency gains.
  • Design appropriate technical and functional solutions while respecting best practices.

Desired Qualifications

  • Strong communication skills and ability to work in a team.
  • Ability to propose value-added solutions while keeping project priorities and deadlines in view.
  • Good interpersonal skills and leadership capabilities.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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