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Capgemini

Global consulting, technology services, outsourcing

Senior Business Analyst Servicenow

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeNo salary listedRemote

About the Job

Requirements

  • A BAC+5 degree from a computer engineering or software engineering school, or an equivalent qualification.
  • At least 5 years of experience as a Business Analyst.
  • In-depth knowledge of the ServiceNow platform, including architecture, technical implementation, implementation of ServiceNow products in one or more modules such as FSM, HR, and CSM, and platform configuration.
  • Experience with distributed models, agile methodologies, and fixed-price engagements.
  • Ability to propose value-added solutions while keeping project objectives and deadlines in view.
  • Ability to work independently within a technical team and interact with all project stakeholders, including clients and service providers, in an agile Scrum context.
  • English proficiency sufficient to understand and communicate effectively in an international context.

Responsibilities

  • Support company departments in developing their strategy for implementing the ServiceNow platform.
  • Develop and optimize functional and technical processes in accordance with ServiceNow platform best practices.
  • Support clients in making functional and technical choices across different ServiceNow modules.
  • Optimize operational processes, assess their maturity, and identify and evaluate efficiency gains.
  • Design the most relevant technical and functional solutions while respecting best practices.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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