Full-Time
Customer Service Representative
Call Center Agent
Contractor In Charge
11-50 employees
Financial management and scheduling for trades
Compensation Overview
$17 - $19/hr
Phoenix, AZ, USA
Remote
Must reside in one of the listed states; remote work requires a wired internet connection.
 Customer Experience & Support (1) |
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- A High School Diploma or GED is required.
- Ability to work as a self-starter who is reliable and flexible with hours.
- High accuracy and efficiency.
- Exceptional verbal and written communication skills.
- A courteous and professional manner with strong customer service skills.
- Computer literacy, strong typing skills of at least 30 words per minute, and experience with Microsoft Office.
- Strong multitasking and follow-up skills with high attention to detail.
- Strong interpersonal communication skills on a professional and technical level.
- Ability to work independently and as part of a team.
- Ability to provide the required computer equipment, two 15-inch monitors, wired internet, minimum 10 Mbps upload speed, minimum 50 Mbps download speed, and a noise-cancelling headset with microphone.
- The computer must meet one of the listed processor requirements, have a minimum 2.1 GHz clock speed, and at least 8 GB of memory; 16 GB is recommended.
- Answer all incoming calls and online inquiries as the initial point of contact.
- Use the company-prepared script to answer customer questions and guide customers to the best service solution for their home.
- Provide a calm and empathetic customer experience.
- Conduct service-related follow-up calls with past customers to assess their current needs.
- Take detailed notes from customer calls and enter them into the company system to support the field team.
- Experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software.
- Experience in HVAC, plumbing, or electrical home-service customer service or dispatch.
Contractor In Charge provides comprehensive back-office and front-office support for HVAC, plumbing, and electrical businesses. It combines accounting and financial management with service operations support to run a service business more smoothly. Its offerings include full-service bookkeeping, financial advisory, 24/7 live US-based call answering, and direct scheduling integrated into the client's software, plus scalable rollover services for peak times. The company uses a mix of automation and human expertise and is Service Titan certified. It differentiates itself by focusing on industry specialization, complete financial control, and hands-on client care, aiming to increase profitability and booked jobs for its clients. The goal is to help home-service companies grow revenue, reduce waste, improve cash flow, and stay profitable by ensuring every call, every dollar, and every decision works toward business growth.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Tampa, Florida
Founded
2014
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Simplify's Take
What believers are saying
- July 2026 website updates show active investment in OnePath and Leads to Revenue.
- June 2024 SF&P Advisors partnership opens deal flow from M&A-driven contractors.
- July 2024 Ripley PR and June 2026 PHCC of WA visibility support brand credibility.
What critics are saying
- ServiceTitan and FSM vendors can bundle similar workflows, compressing CIC margins by 2027.
- No public funding or acquisition backing limits CIC against larger, better-capitalized competitors.
- If AI calling quality drops, contractors will churn quickly after missed bookings or bad bookkeeping.
What makes Contractor In Charge unique
- Contractor in Charge bundles answering, bookkeeping, and CFO services into one contract.
- Its July 2026 OnePath AI CRM ties lead capture directly to booked jobs.
- Lynn Wise founded CIC in 2016 and targets plumbing, HVAC, and electrical contractors.
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Benefits
Health Insurance
Home Office Stipend
Flexible Work Hours
Remote Work Options
Paid Vacation
Training Programs
Company News
The leading provider of customer engagement solutions for the home service industry partners with skilled trades public relations experts to grow brandKNOXVILLE, Tenn., July 2, 2024 /PRNewswire/ -- Contractor in Charge, the top provider of start-to-finish 24-7 customer engagement, appointment booking, full-service bookkeeping and controller services for home service contractors, has selected Ripley PR, a global firm specializing in home services public relations, as its agency of record.Contractor in Charge, the top provider of start-to-finish 24-7 customer engagement, appointment booking, full-service bookkeeping and controller services for home service contractors, has selected Ripley PR as its agency of record."The team at Contractor in Charge share our vision to help the hard-working men and women who are on the front lines of the home service industry," said Heather Ripley, founder and CEO of Ripley PR. "We recognize the very real impact their services can have for business owners. We're proud to work with them to empower contractors and their teams work more effectively and profitably."With trained industry-experienced employees and integration with a full range of cutting-edge technology platforms, Contractor in Charge allows business owners to cut costs while maintaining the same quality of service."I've known Heather for many years, and she and the Ripley PR team have a proven record of helping businesses in the home services sector grow into industry leaders," said Lynn Wise, CEO of Contractor in Charge. "They have the specialized skill to support their clients' success, and they have demonstrated unmatched expertise and knowledge of our field. We were looking for a true partner to help build the Contractor in Charge brand, and there was no question that Ripley PR was the agency for the job."Contractor in Charge helps home service contractors grow by providing comprehensive customer engagement services, including live, 24-7 industry-trained customer engagement and call booking, monthly P&Ls and budgets, cash flow and planning, outbound appointment setting, administrative office tasks, dispatch, custom greeting, call screening and more.For more information, visit https://contractorincharge.com/ .Ripley PR was founded in 2013 with a focus on home services and franchising. The agency, which was named one of America's Top PR Agencies for 2024 by Newsweek and has made Entrepreneur Magazine's annual list of Best PR Agencies for Franchises for six consecutive years, offers strategic communications for its clients, including crisis management, media relations and social media strategies