Customer Service Representative

Job Description

Join our dynamic team in Olivette, United States, as a Customer Service Representative at our 9620 Olive Blvd location! We're seeking a friendly, efficient, and customer-focused professional who is passionate about delivering exceptional service and creating positive experiences for every customer. In this role, you'll be the voice of our organization, handling customer interactions with enthusiasm, empathy, and professionalism while working collaboratively with your team to ensure smooth operations.

• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a friendly and approachable demeanor
• Process cash and credit card transactions with precision and attention to detail
• Provide outstanding customer service by addressing customer inquiries, concerns, and requests with empathy and professionalism
• Prepare and assemble products according to company standards and quality specifications
• Maintain a clean, organized, and safe work environment that reflects our commitment to excellence
• Collaborate with team members to support smooth operations during peak periods and ensure all customers receive timely service
• Handle and lift items weighing up to 25 lbs as part of daily responsibilities
• Assist with various cleaning and organizational tasks to maintain operational efficiency
• Demonstrate problem-solving abilities by resolving customer issues professionally and escalating concerns when necessary
• Exhibit reliability and punctuality by consistently meeting scheduling commitments

Qualifications

• Excellent communication skills with a friendly, approachable, and professional demeanor
• Strong active listening abilities and genuine empathy for customer needs
• Proven ability to follow directions and adhere to company policies and procedures
• Solid basic math skills for accurate cash handling and transaction processing
• Exceptional multitasking capability with the ability to work efficiently in a fast-paced, dynamic environment
• Demonstrated team player mentality with a positive attitude and collaborative spirit
• Strong problem-solving and decision-making skills with the ability to handle challenging situations professionally
• Physical ability to stand for extended periods and lift up to 25 lbs regularly
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed
• Patience and resilience when managing high-volume customer interactions
• Attention to detail and organizational skills to ensure order accuracy and operational excellence
• Reliability and punctuality with a commitment to consistent attendance
• Previous customer service experience is preferred but not required
• Must be able to pass a criminal background check

Additional Information

All your information will be kept confidential according to EEO guidelines.