Key Account Analyst

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
• Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
• Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
• Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
• Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
• Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
• Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
• Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.

YOUR MISSION

As a Key Account Analyst you work, in collaboration with a Key Account manager, on your own portfolio of customers to improve the customer experience, strengthen customer relationships and pallet management.

Thanks to data analysis, you identify possible risks, opportunities and deviations and look for customer-oriented solutions. Administrative topics are initiated and followed up by you so that they are processed correctly and on time.

WHO ARE WE LOOKING FOR?

• You live in commutable distance to Mechelen/ Belgium.
• You are analytic, positive, driven by results and have a proactive, customer focused mindset.

• You have strong fluency in Dutch and English.

• Please submit your CV in English.

YOUR PROFILE

• You can express yourself fluently in Dutch (C1+) and English (B2+), knowledge of French is a plus.
• You have a strong, analytical mind, strong sense of time management and prioritization. You have an eye for detail without losing the overview.

• You question things if necessary, dare to take initiative. You are not afraid of administrative work and follow up actions so that they are processed correctly and on time.

• You are a team player and like to work together with different stakeholders.

• You can ideally work with Excel (and Microsoft Office), knowledge of Power BI and / or SAP is a plus.

BENEFITS

At CHEP, we believe that you work to live, not live to work. That's why we focus on your mental and physical well-being and your personal development every day.

When you join our team, you'll enjoy:

• Lunch vouchers
• STI Bonus Plan
• Laptop
• Hospital Insurance fully paid by CHEP for employee and it’s family
• Ambulant plan
• Group Insurance
• Eco Vouchers
• End Year premium
• Workweek of 40 hours per week – 20 days of annual leave (if worked full time during previous year) + 12 ADV days (1day per worked month)

Remote Type

Hybrid Remote

Skills to succeed in the role

Adaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand Customers

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].