IT Application Owner

We have a robust, hands-on engineering culture dedicated to continuous learning, knowledge-sharing, technical skill development and networking. We are an essential part of the Bank’s technology platform and develop applications for many important business areas.

The Shared Applications and Services (SAS) organization was created in 2023 to manage shared tools across the bank, such as workflow platforms, document systems, and process automation. Within SAS, the Workflow Tribe delivers secure, scalable workflow solutions and plays a key role in driving innovation and agility across the bank. It works in an agile setup with Squads and Centers of Expertise (CoEs) to support collaboration and continuous delivery.

We are seeking a motivated IT Application Owner (ITAO) Junior to support the management, stability, and continuous improvement of business-critical applications. The successful candidate will work closely with engineering teams, business stakeholders, and infrastructure partners to ensure reliable and compliant application services throughout their lifecycle.

Responsibilities

• Application Ownership & Service Management

  • Support the day-to-day operation and maintenance of assigned applications.

  • Monitor application health, availability, and performance.

  • Coordinate incident resolution and service request handling.

• Change, Release & Environment Management

  • Participate in planning, testing, and deployment of application changes.

  • Support release management activities across development, test, and production environments.

  • Ensure changes comply with established governance processes.

• Stakeholder & Vendor Coordination

  • Collaborate with business users, development teams, infrastructure teams, and external vendors.

  • Track and manage issues, risks, and dependencies.

  • Support communication and reporting related to application services.

• Risk, Security & Regulatory Compliance

  • Assist with audit requests, risk assessments, and control execution.

  • Support vulnerability remediation and security-related initiatives.

  • Ensure adherence to internal policies, regulatory requirements, and technology standards.

• Continuous Improvement & Documentation

  • Maintain operational and technical documentation.

  • Identify opportunities for automation and process optimization.

  • Contribute to initiatives improving application reliability, efficiency, and user experience.

Skills

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

• 0-3 years of experience in IT, software engineering, application support, or application management.

• Basic understanding of software development lifecycle (SDLC).

• Familiarity with IT Service Management concepts (Incident, Problem, Change Management).

• Understanding of databases, web applications, and enterprise systems.

• Strong analytical and problem-solving skills.

• Good communication and stakeholder management abilities.

• Ability to work effectively in a global and diverse environment.

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

Well-being & Benefits

Emotionally and mentally balanced:

• Empowering managers who value your ideas and decisions. Show your positive attitude, determination, and open-mindedness.

• A professional, passionate, and fun workplace with flexible Work from Home options.

• A modern office with fun and relaxing areas to boost creativity.

• Continuous learning culture with coaching and support from team experts.

Physically thriving:

• Private healthcare and life insurance with premium benefits for you and discounts for your loved ones.

Socially connected:

• Enjoy retailer discounts, cultural and CSR activities, employee sport clubs, workshops, and more.

Financially secure:

• Competitive income, performance-based promotions, and a sense of purpose.

• 24 days holiday, loyalty days, and bank holidays (including weekdays for weekend bank holidays).