K

KONE

Manufactures and maintains elevators, escalators, doors

Service Operations Admin

Administrative SupportConfirmed live in the last 24 hours
Full-timeHanoi, VietnamNo salary listedIn-person

About the Job

Responsibilities

  • Sends customer letters related to contract changes such as price escalations and supports mass updates in service contracts.
  • Processes service contract cancellation requests and informs the Billing Administrator when invoice cancellation or credit note creation is required.
  • Supports preparation of new service contracts from NBS or competition and for renegotiations.
  • Supports sales activities, including documentation, quality checks, and internal handover packs.
  • Carries out data checks and quality audits for new contracts from KONE Business Services.
  • Takes ownership of customer queries forwarded from first level and follows up with the salesperson and other departments to obtain a response.
  • Provides general administrative support, including managing safety and site access documents of site personnel as requested by site managers and ensuring data is collected and delivered for input.
  • Enters technicians' shifts into systems.
  • Coordinates changes and updates to maintenance plans.
  • Manages work center data changes.
  • Supports specific service supervisor tasks.
  • Takes ownership of customer queries forwarded from first level and follows up with the Service Supervisor and other departments to obtain a response.
  • Creates planned service repairs when needed.
  • Supports technicians and supervisors with material-related requests, including creating purchase requisitions, checking availability, and following up on delivery.
  • May perform administrative tasks related to alarm phones when needed.
  • Receives and analyzes inspection reports, contacts customers for actions, hands over repair tender leads to the Repair Tendering Specialist, and follows up to close the remarks.
  • Creates service or work orders and requests spare parts.
  • Takes ownership of customer queries forwarded from first level and follows up with the Service Supervisor and other services to obtain a response.
  • Supports sales in creating proposals for public tenders.
  • Assists with contract and sales order creation for public bids and administrative handover.
  • Takes ownership of customer queries forwarded from first level and follows up with the salesperson and other services to obtain a response.
  • Prepares working instructions for entering relevant information into customer portals.
  • Verifies and enters customer data in customer portals when needed.
  • Provides reports for Key Accounts.
  • Takes ownership of customer queries forwarded from first level and follows up with the salesperson and other services to obtain a response.
  • Collects customer feedback and enters data into relevant tools.
  • Assists in preparing reports and summaries of customer experience metrics.
  • Supports communication of customer experience insights to stakeholders.
  • Provides administrative support for customer centricity and digitalization initiatives.
  • Takes ownership of customer queries forwarded from first level and follows up with the salesperson and other services to obtain a response.
  • Bills service contracts in line with agreed billing plans.
  • Maintains billing blocks and follows up on required actions.
  • Reviews and removes billing blocks to enable timely invoicing.
  • Manages cancellations, credit notes, and rebilling activities according to billing rules.
  • Reviews and updates debit memos, ensuring they are rejected or released based on billing rules.
  • Reviews and updates packaged service repair sales orders to remove billing blocks according to billing rules.
  • Retrieves and ensures all contractually required attachments are added to support billing accuracy.

About the Company

KONE

Manufactures and maintains elevators, escalators, doors

KONE designs, manufactures, installs, maintains, and modernizes elevators, escalators and automatic building doors for buildings worldwide. Its products move people and goods between floors in residential, commercial, and public spaces, enabling vertical transportation and safe access. Revenue comes from selling new equipment and from long-term service contracts for ongoing maintenance and modernization, creating both upfront and recurring income. What sets KONE apart is its ability to provide end-to-end solutions and a global service network, a strong emphasis on energy efficiency and sustainable design, and a broad portfolio that covers equipment, modernization, and door systems. The company’s goal is to support urban development by delivering reliable, energy-efficient vertical transportation and access solutions that improve people flow in modern buildings.

Company size
10,001+
Company stage
IPO
Headquarters
Espoo, Finland
Founded
1910

Recently Posted Jobs

Explore more opportunities at KONE

See more jobs