Full-Time

Monitoring Experience Supervisor-Overnight Shift

Posted on 7/17/2024

SimpliSafe

SimpliSafe

1,001-5,000 employees

Customizable home security systems and monitoring

Consumer Software
Consumer Goods

Mid

Richmond, VA, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Requirements
  • Ability to pass multiple state licensing background checks and monitoring related exams
  • 3-5 years of prior monitoring experience is preferred, with a minimum of 1 year of supervisory experience
  • Ability to monitor and track the receipt, transmission, and accuracy of messages processed using company emergency communications equipment and systems.
  • Ability to instruct on how to make quick and accurate decisions involving life threatening and/or other emergency conditions
  • Proficiency in basic computer programs, including Microsoft Office and Excel
  • Experience effectively communicating with people in emotional or physical distress
  • The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
  • Strong work ethic and the drive to contribute to company goals
  • Ability to prioritize in a fast-paced environment and excellent time management skills
  • Ability to multitask with different, and sometimes conflicting, events happening at the same time
  • Ability to engender respect and trust from staff and external constituencies.
  • Must clear background checks to meet state central station operator licensing requirements in multiple states, requiring the ability to pass state and national background checks by having no criminal convictions, guilty or nolo contendere pleas back to age 18 (including convictions that have been sealed or expunged). These state law background check requirements typically apply to the following types of offenses: felonies, class 1 or class A misdemeanors (as these are commonly referred to in many state statutes, but this may vary from state to state), offenses involving theft, sexual offenses, violence, dishonesty or crimes against a person.
Responsibilities
  • Set team goals that align with SimpliSafe’s company plan and vision to provide world-class monitoring service to meet and exceed CSAA Five-Diamond and UL Certification for Central Station Operations at the site.
  • Monitor team performance and productivity to provide constructive feedback and coaching to engage and develop team members
  • Build strong working relationships through communication with team members
  • Take escalated calls to ensure customer satisfaction, as well as assist with in emergency dispatch scenarios
  • Conduct 1:1 coaching sessions with team members to review prior month’s performance
  • Prepare and submit team and individual performance reports on a consistent basis
  • Recommend or implement measures to motivate employees to maintain or improve performance and efficiency.
  • Conduct continual assessment of the team’s overall emotional well-being; react appropriately to staff’s needs in emergency and routine situations
  • Participate in regularly scheduled meetings with the leadership team to stay abreast of business needs and changes
  • At times, partnering with recruiting teams during recruiting initiatives and events.
  • Fostering a work environment where team members receive personal development and career progression opportunities
  • Uphold standards and expectations through SimpliSafe established processes
  • Availability for on call hours as needed

SimpliSafe offers home security systems that protect homes and businesses from intrusions, fires, and emergencies. Their products include security cameras, video doorbells, smart locks, and various sensors, all of which can be customized to meet individual needs. The company stands out with features like wireless installation and visual alarm verification, which can lead to faster police response times. SimpliSafe's goal is to provide easy-to-install security solutions with professional monitoring for residential and small business clients.

Company Stage

Debt Financing

Total Funding

$182.6M

Headquarters

Boston, Massachusetts

Founded

2006

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • AI integration enhances proactive threat detection and response in SimpliSafe's systems.
  • Growing demand for outdoor security solutions aligns with SimpliSafe's new product offerings.
  • DIY security system trend supports SimpliSafe's easy-to-install product design.

What critics are saying

  • Increased competition from DIY systems like Ring and Nest threatens market share.
  • Rapid AI advancements could outpace SimpliSafe's current technology offerings.
  • Privacy concerns over AI and live monitoring may deter potential customers.

What makes SimpliSafe unique

  • SimpliSafe offers customizable security systems tailored to individual customer needs.
  • Their wireless installation and long battery life set them apart from competitors.
  • Visual alarm verification leads to faster police response times, enhancing security effectiveness.

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Benefits

Health Insurance - A comprehensive plan provides peace of mind for you and your family.

Employee assistance program - Help through the difficult situations that come up at work and at home.

Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.

401(k) - Saving for your future in the present.

Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.

Life and disability insurance - Coverage for when you need it most.

INACTIVE