Manitoulin Group of Companies

Moves freight and manages international shipping

Dispatcher / Customer Service Representative

Logistics & TransportationConfirmed live in the last 24 hours

ContractBelleville, ON, Canada$50k - $55k

About the Job

Requirements

Required: High school diploma or equivalent.
Two to three years of experience in the transportation industry.
Ability to enter customer loads into the system, find appropriate carrier partners, negotiate rates, book freight, build trips and truck manifests, resolve shipment issues, coordinate with customs brokers, track and trace orders, update load confirmations and system records, and book delivery appointments.
Proficiency with Google Suite for Business, Loadlink, and TruckMate (TMW).
Demonstrated attention to detail and ability to follow processes.
Strong communication and customer service abilities.
Strong sense of urgency.

Responsibilities

Broker freight for Canadian and U.S. customers, handle less-than-truckload (LTL) and full-truckload (FTL) shipments, build and maintain carrier relationships, and negotiate rates.
Enter loads into the system from customers.
Find appropriate carrier partners to handle customer-required pickups and deliveries.
Negotiate rates with partner carriers.
Book outbound loads with dispatch using Loadlink and contact carriers.
Take orders and build trips for carriers.
Build truck manifests for the dock to support freight loading and unloading.
Resolve problems to ensure freight moves from shipper to receiver in a timely manner.
Troubleshoot freight-clearance issues into Canada with customs brokers.
Follow proper hand-off procedures at the end of each shift.
Track and trace broker orders in a timely manner and provide customers and internal departments with current estimated times of arrival; track waiting times and requested accessorials, follow up, ensure revised load confirmations are received, and update the system.
Set up load confirmations and ensure accurate appointment, rate, and purchase-order information is received; update revised confirmations as they arrive.
Book appointments for inbound and outbound deliveries as required, update the system or spreadsheet, and communicate appointment information to relevant internal staff.

Desired Qualifications

Post-secondary training in logistics, preferably in the transportation industry.

Job Description

We are currently looking for a DISPATCHER / CSR for our 500 College St. East, Belleville location.

This position is for a fixed one year contract, covering a maternity leave.

Hours are Monday to Friday, onsite 8:30am - 5:30pm

The purpose of this position is to broker freight for Canadian and US customers, handle LTL and FTL shipments, and build and maintain relationships with carriers, and negotiate rates.

BOOKING/DISPATCHING FREIGHT:

Enter loads into system from customers.
Finding the proper carrier partner to handle the pick-up and delivery required by customer.
Negotiate rate with partner carriers.
Book outbound loads with dispatch utilizing Load Link, and contacting carriers.
Take orders and build trips for carriers.
Build truck manifests for the dock in order to load/unload freight.
Problem solving needed to ensure the freight gets from shipper to receiver in a timely manner.
Troubleshoot with custom brokers if any issues arise with freight clearing into Canada.
Follow proper hand-off procedures at end of shift.

ASSIST CUSTOMER SERVICE:

Track and/or trace some broker orders in a timely manner and provide customers and our internal departments with current ETA’s, ensuring that the tracking of the waiting times, accessorial(s) that are requested on the spot and followed up with and revised Load Confirmations are being received and system updated.
Set up load confirmations and ensure all information is received with accurate appointment, rates, and PO#’s. Update revised load confirmations as they are received.
Book appointments for inbound/outbound deliveries as required. Update the system/spreadsheet and communicate the appointment information to required internal people.

Qualifications

To be successful in this position, Employees are expected to demonstrate competency in all responsibilities listed above, in addition, to the following:

EDUCATION

Required: High School Diploma or Equivalent
Preferred: Post-Secondary training in logistics, preferably in the transportation industry.

EXPERIENCE

2-3 years experience in the transportation industry

SKILLS & ATTRIBUTES

Detail orientated and enjoys following process
Excellent Communication
Superior Customer Service
Strong sense of urgency

SYSTEMS

Google Suite for Business
Loadlink
TruckMate (TMW)

Additional Information

What do we offer to you?

Competitive Wages
Opportunities for growth and advancement

Salary: $50,000 - $55,000

Hours: Monday - Friday, 8:30am - 5:30pm

About the Company

Manitoulin Group of Companies

Moves freight and manages international shipping

The Manitoulin Group of Companies moves freight for businesses across Canada and between Canada and the United States, and arranges international shipping. Its trucking company, Manitoulin Transport, carries partial and full truckloads through Canadian terminals and works with partner carriers for US deliveries. Shippers pay transportation charges for services that include rush deliveries, rail-and-truck moves, and temperature-controlled or dangerous goods. Sister companies provide warehousing, crating, customs clearance, and air and ocean freight forwarding, letting clients arrange several stages of a shipment through the group. Its roots date to a grocery wholesaler incorporated in 1953, which moved into trucking in 1960.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Auerbach in der Oberpfalz, Germany
Founded: 1953

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