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Hyundai Motor Company

Global automaker producing sedans, SUVs, EVs

Senior Manager - Genesis Customer Experience, Southern

Customer ExperienceUpdated on Nov 14
Full-timeAtlanta, GA, USA$114.8k - $164k /yr

About the Job

Requirements

  • Eight or more years of wholesale-related automotive experience is desired, with demonstrated ability in direct dealer contacts.
  • Supervisory experience is desired.
  • Budget management oversight experience.
  • Strong analytical skills.
  • Strong communication skills.
  • Strong organizational skills.
  • Strong time-management skills.
  • Strong computer skills, including Microsoft Office, Word, Excel, PowerPoint, Access, and Outlook.

Responsibilities

  • Oversee and manage all regional Customer Experience activities within the designated Genesis Region, including Genesis Service Experience and Genesis Buyers Experience performance, regional Customer Experience reporting, analysis and strategy, execution of the JD Power field consulting program, and retailer sales/service process training development.
  • Analyze regional Genesis Buyers Experience and Genesis Service Experience scores daily and exercise independent judgment.
  • Develop regional customer experience improvement strategies, processes, and programs in partnership with the Regional Dealer Performance Manager.
  • Work closely with the national customer experience team to implement national programs at the regional level.
  • Create tactical customer-experience-based reward and recognition programs for retailers.
  • Partner with the National Office as needed to develop and implement pilot programs that improve the overall customer experience.
  • Support the Regional General Manager with the Governance process (OCM/PRM).
  • Serve as the subject matter expert for the Genesis customer experience website/dashboard.
  • Perform other assigned duties that are ancillary to or complement the essential duties.
  • Develop regional Market Support Programs with the Regional Marketing Manager to drive regional customer experience performance.
  • Manage and develop team members as needed.
  • Exercise budget management authority as needed.
  • Perform normal office duties.

Desired Qualifications

  • A bachelor's degree is preferred.
  • A master's degree is a plus.
  • Eight or more years of wholesale-related automotive experience, with demonstrated ability in direct dealer contacts, is desired.
  • Supervisory experience is desired.

About the Company

Hyundai Motor Company

Global automaker producing sedans, SUVs, EVs

Hyundai Motor Company is a global car maker that designs, manufactures, and sells a wide range of vehicles, including sedans, SUVs, and a growing number of electric vehicles. Its manufacturing is done in-house across a network of plants around the world, which helps manage production and the supply chain across markets such as North America, India, and Europe. The company plans to expand its EV lineup, aiming to launch 21 new electric models by 2030 to cover affordable to high-performance segments. Hyundai differentiates itself through its integrated global manufacturing approach, control over its supply chain, and a deliberate shift toward electrification under the “Hyundai Way,” backed by a strong U.S. presence since 1986. Its goal is to grow vehicle sales with a balanced mix of traditional and electric vehicles while becoming a leading supplier of EVs across multiple market segments.

Company size
10,001+
Company stage
IPO
Headquarters
Seoul, South Korea
Founded
1967

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