Full-Time
Enterprise Customer Success Manager
Confirmed live in the last 24 hours
Handshake
501-1,000 employees
Connects students with job opportunities
Mid
London, UK
This position is hybrid.
- Fluent in English (French / German good to have)
- 4+ years of experience in Customer Success or Account Management - managing complex Enterprise and/or Strategic accounts.
- Experience owning a book of business, managing renewal and upsell processes
- Excellent executive-level communication skills with customers and internal stakeholders
- Flexible and creative problem solver: scrappy, curious, and can wear different hats to make things happen
- Data-informed approach to work; able to communicate outcomes in a compelling and tangible way to employers
- Strong project management and time management skills - ability to stay organized and manage multiple projects simultaneously
- Experience with SaaS
- Able to translate business goals into outcomes and build a process that aligns with customer needs
- Own the core relationship with Handshake’s most strategic customers (Fortune 50, 100, 500) across seniority levels and European markets.
- Effectively renew, upsell and cross-sell an assigned book of business of existing premium employer partners
- Identifying opportunities and initiatives that will improve our Customer Success activities and processes resulting in better customer health, higher retention and expansion rates
- Learn your book of business inside and out to effectively position Handshake’s value proposition, always linking it back to key business issues of the customer
- Evolve the customer journey, helping scale internal process to support hundreds of premium employers
- Synthesize voice of customer from qualitative and quantitative feedback, share with leadership and cross-functional partners
- Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows
- Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc
Handshake connects college students with job and internship opportunities through its platform. It serves over 15 million students, 1,500 universities, and 900,000 employers, focusing on early career recruitment. The platform allows universities to provide students access to job listings and recruitment events, while employers can post jobs and manage their hiring processes. Handshake's user-friendly interface helps students organize their job search and offers insights like company reviews. The company prioritizes data privacy and security, ensuring compliance with regulations. Handshake aims to bridge the gap between students and employers, supporting students in their job market journey.
Company Stage
Series F
Total Funding
$422.2M
Headquarters
San Francisco, California
Founded
2014
6 month growth
↑ 6%1 year growth
↑ 3%2 year growth
↑ 5%
Simplify's Take
What believers are saying
- Handshake's extensive network of over 15 million students and 900,000 employers provides unparalleled access to job opportunities and talent.
- Recognition through awards like the Handshake Early Talent Award enhances the company's reputation and attractiveness to both students and employers.
- The platform's new social media-like interface and video features are likely to increase engagement and improve the job search experience for users.
What critics are saying
- The competitive landscape of job search platforms requires Handshake to continuously innovate to maintain its edge.
- Dependence on subscription fees from universities and employers could be a vulnerability if economic downturns affect their budgets.
What makes Handshake unique
- Handshake's exclusive focus on early career recruitment for college students sets it apart from broader job platforms like LinkedIn.
- The platform's user-friendly interface and centralized job listings make it easier for students to navigate job searches compared to traditional job boards.
- Handshake's commitment to data privacy and compliance with FERPA ensures a secure environment for student information, a critical advantage in the education sector.
Help us improve and share your feedback! Did you find this helpful?
Benefits
💰Equity and ownership in a fast-growing company.
🍼16 Weeks of paid parental leave
💝Comprehensive medical, dental, and vision
💻Handshake offers $500/£360 home office stipend
📚Generous learning & development opportunities and an annual $2,000/£1,500/2k€ stipend
🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
🏝PTO