Catastrophe Inside Adjuster

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

Schedule, Travel & Hiring Locations

• Work Arrangement: Fully remote; open to any U.S. time zone (excluding CA, AK, HI, WA, and PR).

• Schedule: 5/2 model — Monday through Friday, with flexibility between 7AM–7PM CT. Must be able to adjust as needed, including occasional weekends, based on volume and event activity.

• Travel: Occasional travel, up to 10%.

This job is responsible for investigating, negotiating, and settling moderately complex and occasionally complex claims involving the contents of a homeowner loss such as fire, water, or theft. The individual handles claims that typically require alternative housing during the restoration of the property. The individual handles claims virtually by leveraging technology tools and virtual resources to conduct a thorough analysis and evaluates damages, determines loss coverage, and authorizes payments.

A day in the life of an Catastrophe Inside Adjuster:

• Spend your day handling claims virtually from home.

• Handle escalated, complex claims involving contents, structure supplements, and/or additional living expense (ALE) damages.

• Conduct thorough coverage investigations to ensure correct policy application.

• Collaborate virtually with onsite vendors via advanced video technology to assess damages and prepare contents estimates.

• Provide empathetic, customer-focused communication throughout the claims process.

• Negotiate settlements in accordance with company standards.

• Coordinate with structure adjusters for comprehensive claim handling.

• Use data and analytics to support decision-making.

• This role involves taking care of customers in their times of need. As a result, you must be willing to work some weekend and extended hours if necessary. 

Training & Licensing

Training:

• All licensing costs covered.

• One month of fully paid training plus up to an additional month of on-the-job training.

• Ongoing training opportunities for career growth.

• If offered the role, you will go through virtual training.  You will receive ongoing support, mentoring and coaching as you develop your career.

Notice of Licensing Requirement:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license, which includes passing an additional background check with the Department of Labor. 

• If applicable, you will be required to secure license(s) within 60 days of hire.

• If required, the Hiring Manager will work with you, along with the Centralized Licensing team, to ensure you are properly licensed.

You’re a great match for this role if you:

• Have a High School Diploma/GED (Bachelor’s degree preferred).

• Bring 5+ years of property insurance claims handling experience.

• Possess 2+ years of experience specifically related to Fire, Water, and Theft claims for Contents and Additional Living Expenses (ALE).

• Have strong knowledge of all dwelling coverages, including UPP and ALE, with the ability to handle end-to-end claim processes—writing estimates, managing supplements, and finalizing claims.

• Are familiar with working alongside Pilot adjusters and understand their workflow.

• Have experience using Xactimate or similar estimating software for complex contents estimating.

• Can work Central Standard Time hours.

• Thrive in a fast-paced claims environment and are adaptable, organized, and detail-oriented.

• Demonstrate strong customer service skills with excellent written and verbal communication.

• Are able to work independently from a home environment.

• Have bilingual skills and/or prior military experience (a plus).

• Ideally possess comprehensive knowledge across all coverages.

Sign-On Bonus

Eligible for a $1,000 Licensing Sign-On Bonus if you possess applicable active licenses (e.g., Home Resident Property & Casualty License, DHS Florida or Texas License, Appraiser License). Former Allstate employees seeking rehire are not eligible for this bonus.

Technology & Internet Requirements 

• Access to modem and internet connection required 
• Dedicated, distraction-free workspace in your home required 
• Remote employees are eligible for internet reimbursement (minimum speeds: 50 MBPS download / 5 MBPS upload) 

Note: This description is not intended to be a complete list of all duties. Additional responsibilities may be assigned as needed. Regular, predictable attendance is an essential function of this job.

#LI-MH1

Skills

Business Communications, Catastrophic Claims, Critical Thinking, Document Examination, Fraud Investigations, Prioritization, Xactimate

Compensation

Base compensation offered for this role is $56,000 - $104,000 annually and is based on experience and qualifications.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.