Full-Time
Senior Customer Engineer
Customer Engineer/Forward Deployed Engineer
FourKites
501-1,000 employees
Real-time supply chain visibility and analytics
No salary listed
Chennai, Tamil Nadu, India
Remote
Remote within India; applicant must reside in India.
 Software Engineering (1) |
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- 6–9 years of software engineering experience, with meaningful depth in integration engineering, system design, or a customer-facing technical role — what matters is the complexity and ownership of what you have built
- Strong proficiency in Java (required) and one or more of: Python or Ruby
- Strong foundations in data structures and algorithms — designs systems that perform at scale, reasons about complexity tradeoffs under pressure, and makes the right architectural call for high-throughput, low-latency integration scenarios
- Strong software design skills — architects integration and AI workflow systems that are modular, resilient, observable, and built to evolve; can articulate the design, defend the tradeoffs, and produce a diagram that makes it legible to others
- Writes optimized code at speed — takes a customer problem from discovery to deployed solution faster than traditional development cycles; the ability to compress the build cycle without compromising quality is what enables customers to move faster
- Innovative problem solver — brings genuine creativity to hard integration and AI workflow challenges; finds approaches that are technically sound, elegant, and often non-obvious; complexity doesn't slow you down, it sharpens your thinking
- Deep expertise in enterprise integration patterns and how to apply them across complex, multi-system — knows when to apply which approach and can justify the tradeoffs
- Hands-on experience designing and deploying agentic AI workflows end-to-end using LangGraph or equivalent — not configuring templates, architecting systems
- Uses Claude, OpenAI, or equivalent LLMs across the full workflow — requirements documentation, integration design, spec generation, code generation, testing and deployment; treats LLMs as a core engineering capability, not a productivity shortcut
- Proven ability to run technical discovery sessions with enterprise customers independently and translate ambiguous business requirements into concrete technical specs
- Comfortable deploying agentic workflows live in a customer call — handles configuration, troubleshooting, and edge cases in the moment
- Strong SQL proficiency — writes queries to investigate customer data issues and validate integration output
- Own complex integration and AI agent implementations end-to-end — from technical discovery through go-live and post-launch enhancement — as the primary technical contact for 2–4 enterprise accounts
- Design integration architectures with explicit attention to error handling, retry logic, observability, failure recovery, and multi-system authentication
- Design and deploy agentic AI workflows that orchestrate supply chain operations — from requirements through production, including regression testing and validation before each customer deployment
- Deploy AI agent workflows live with customers present — configuring and troubleshooting in the room during customer calls, not gathering requirements to build later
- Run customer discovery sessions independently — hear a business problem and propose a technically credible, innovative solution on the spot without IM or management support
- Use Claude, OpenAI, and other LLMs across the entire workflow — capturing requirements, designing integrations, generating integration specs, writing code, testing and deployment; the expectation is LLM-assisted work at every stage, not just at the keyboard
- Represent FourKites from a technical lens during presales engagements — articulate integration architecture, agentic workflow capabilities, and platform extensibility to prospective enterprise customers alongside the Solutions and Sales teams
- Join scoping and strategic customer calls alongside the SCA team to tackle the highest-complexity technical and product questions — come in with a point of view, not just answers
- Perform code reviews on integration and AI workflow work from FDEs and enforce quality standards before deployment
- Mentor FDEs — pair on hard problems, review their work consistently, and take accountability for their growth
- Identify reusable integration patterns and AI workflow templates and formalize them for the team library
- Scope and estimate level of effort for projects accurately and hold yourself accountable to those estimates
- Collaborate with Implementation Managers, Customer Success Managers, Solutions Consultants, Product Managers, and Engineering to deliver seamless customer outcomes
- Experience in supply chain, logistics, transportation, or B2B SaaS platforms is a strong plus
- Deep familiarity with enterprise integration patterns and a track record of applying them to complex, multi-system enterprise environments
- Familiarity with EDI standards, carrier integrations, TMS/WMS systems, and supply chain data flows
- Experience with low-code/no-code workflow automation platforms such as Pipedream, n8n, Temporal, or equivalent
- Snowflake experience and familiarity with large-scale data investigation across multi-tenant environments
- Proficient with Lucidchart, Miro, draw.io, or similar tools to document and communicate integration architectures and agentic workflow designs visually
- Background working in a Forward Deployment, Field Engineering, or similar customer-embedded technical role with Supply chain /Logistics industry exposure is a mandate
FourKites provides a data-driven platform for real-time visibility and predictive analytics across large, end-to-end supply chains. It ingests data from millions of global shipments daily and uses patented AI to turn that data into actionable insights, with Fin AI offering a natural language interface to spot optimization opportunities and automate tasks. Its platform links every point of the supply chain so teams share a single source of truth and can respond faster. Its goal is to help brands reduce risk, improve responsiveness, and optimize performance across their networks.
Company Size
501-1,000
Company Stage
Late Stage VC
Total Funding
$211.6M
Headquarters
Chicago, Illinois
Founded
2014
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See people who can refer or advise you
Simplify's Take
What believers are saying
- Inventory Twin's May 5, 2026 upgrade flags stockouts 14 days early and routes freight.
- tms adopted FourKites in July 2026 for ocean and rail tracking, cutting manual work.
- FourKites still sells into 1,600-plus brands, supporting cross-sell across visibility and workflow.
What critics are saying
- Project44 and SAP Business Network compress pricing, forcing FourKites into AI feature wars.
- Headcount fell from 793 in 2023 to 604 by March 2026, signaling austerity.
- If Loft fails to monetize beyond visibility, FourKites becomes a niche dashboard vendor by 2027.
What makes FourKites unique
- FourKites' 500,000-plus trading-partner network creates external supply-chain context rivals cannot replicate quickly.
- Loft's Sophie, launched February 9, 2026, turns SOPs into governed automations.
- Booking Connect for Ocean, announced May 4, 2026, extends visibility into autonomous execution.
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Benefits
Medical, dental, & vision
PTO
401k with company match
Annual wellness stipend
Ongoing learning & development opportunities
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 1%tms selects FourKites to ensure seamless global delivery of high-demand consumer goods. FourKites' solution helps tms save time and money while creating a more reliable experience for customers and internal teams. AMSTERDAM-(BUSINESS WIRE)-FourKites(R) today announces that tms - the technology, marketing and sourcing partner to global brands - has deployed FourKites to track global ocean shipments and U.S. rail movements of high-demand consumer products. With FourKites' real-time network and a live digital twin of its shipments, tms is mitigating risk for a leading consumer brand, reducing manual work, and avoiding fines tied to late deliveries. As a result, tms has improved customer satisfaction and is able to better manage internal stakeholders. tms sources all design, manufacturing, production and transportation elements for an internationally renowned line of products and packaging for its customer. A top business goal for tms is to ensure its customer's products arrive on time and in full (OTIF) globally. FourKites ensures tms can give its customer highly accurate arrival times and locations for shipments while identifying disruptions before they become a problem. "FourKites has changed the way we work," says Oliver Exner, Director Global Trade Operations at tms. "Thanks to FourKites, we can instantly see and react to live information with one click about where shipments are and when they'll arrive at their destination." tms also uses FourKites' configurable dashboards to give regional teams visibility into the shipments relevant to their geographies, allowing each team to focus on the disruptions that affect their operations. "tms operates in one of the most demanding corners of global supply chain - delivering for brands whose customers notice every delay," said Kevin Kruekis, Managing Director of FourKites' German operations. "A live digital twin of tms's ocean and rail shipments gives their teams and their customer a single, trusted view of what's moving, where, and when it will arrive. That foundation is what will make predictive, AI-driven supply chain execution possible in the years ahead." "What set FourKites apart from other vendors was not just their understanding of our needs, but their clear vision for what comes next," continues Oliver. "The Intelligent Control Tower and Digital Workforce capabilities showcase how visibility data can drive automated action. As we deepen our partnership, we're interested in how AI could transform our supply chain operations beyond basic visibility." About FourKites FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower(R) breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily - from purchase orders to final delivery - helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. Headquartered in Chicago, with 13 offices worldwide, Business Wire, Inc. offer an impressive range of solutions - from inspiration and innovation to category management and delivery. Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, Business Wire, Inc. engage with over 110 million customers every single day. More News From FourKites ORLANDO, Fla.-( BUSINESS WIRE )-FourKites' enhanced Inventory Twin flags stockout risks and recommends corrective transfers; Booking Connect then autonomously executes the freight... ORLANDO, Fla.-( BUSINESS WIRE )-FourKites launches Booking Connect for Ocean, a fully agentic platform automating carrier selection, booking, and docs with zero manual intervention... LAS VEGAS-( BUSINESS WIRE )-FourKites launches Loft, an AI platform with Sophie, an AI developer agent that turns SOPs into automated workflows across enterprise systems... FourKites. Release Versions
tms selects FourKites to ensure seamless global delivery of high-demand consumer goods. FourKites' solution helps tms save time and money while creating a more reliable experience for customers and internal teams. AMSTERDAM-(BUSINESS WIRE)-FourKites(R) today announces that tms - the technology, marketing and sourcing partner to global brands - has deployed FourKites to track global ocean shipments and U.S. rail movements of high-demand consumer products. With FourKites' real-time network and a live digital twin of its shipments, tms is mitigating risk for a leading consumer brand, reducing manual work, and avoiding fines tied to late deliveries. As a result, tms has improved customer satisfaction and is able to better manage internal stakeholders. tms sources all design, manufacturing, production and transportation elements for an internationally renowned line of products and packaging for its customer. A top business goal for tms is to ensure its customer's products arrive on time and in full (OTIF) globally. FourKites ensures tms can give its customer highly accurate arrival times and locations for shipments while identifying disruptions before they become a problem. "FourKites has changed the way we work," says Oliver Exner, Director Global Trade Operations at tms. "Thanks to FourKites, we can instantly see and react to live information with one click about where shipments are and when they'll arrive at their destination." tms also uses FourKites' configurable dashboards to give regional teams visibility into the shipments relevant to their geographies, allowing each team to focus on the disruptions that affect their operations. "tms operates in one of the most demanding corners of global supply chain - delivering for brands whose customers notice every delay," said Kevin Kruekis, Managing Director of FourKites' German operations. "A live digital twin of tms's ocean and rail shipments gives their teams and their customer a single, trusted view of what's moving, where, and when it will arrive. That foundation is what will make predictive, AI-driven supply chain execution possible in the years ahead." "What set FourKites apart from other vendors was not just their understanding of our needs, but their clear vision for what comes next," continues Oliver. "The Intelligent Control Tower and Digital Workforce capabilities showcase how visibility data can drive automated action. As we deepen our partnership, we're interested in how AI could transform our supply chain operations beyond basic visibility." About FourKites FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower(R) breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily - from purchase orders to final delivery - helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. Headquartered in Chicago, with 13 offices worldwide, Business Wire, Inc. offer an impressive range of solutions - from inspiration and innovation to category management and delivery. Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, Business Wire, Inc. engage with over 110 million customers every single day. More News From FourKites ORLANDO, Fla.-( BUSINESS WIRE )-FourKites' enhanced Inventory Twin flags stockout risks and recommends corrective transfers; Booking Connect then autonomously executes the freight... ORLANDO, Fla.-( BUSINESS WIRE )-FourKites launches Booking Connect for Ocean, a fully agentic platform automating carrier selection, booking, and docs with zero manual intervention... LAS VEGAS-( BUSINESS WIRE )-FourKites launches Loft, an AI platform with Sophie, an AI developer agent that turns SOPs into automated workflows across enterprise systems... FourKites. Release Versions
Cognite launches integrated supply chain offering. Cognite has announced the launch of its Integrated Supply Chain offering. This new solution area extends the Cognite AI and Data Platform beyond the plant, equipping industrial teams with real-time visibility, insights, and cross-functional context to bridge the long-standing data gap between production and supply chain operations. Unifying these siloed teams empowers organisations to respond faster and smarter to internal or external disruptions, execute adaptive pivots, and better protect margins. The divide between production and supply chain operations has increased over time, as competing KPIs, organizational initiatives, and specialized software further fragment decision-making processes. As a result, any operational disruption can force costly, reactive firefighting, supply chain penalties, and production stalls, where slow decision-making can cost up to 5% of top-line revenue or over $50M annually for a $1B organization[1]. "Right now, manufacturers are trying to drive operational resilience and protect margin however they can. There's a huge opportunity to drive efficiency by strengthening real-time, context-rich insights and communication between the carpeted and uncarpeted floors." said Girish Rishi, CEO of Cognite. "Integrated Supply Chain is a natural extension of the Cognite AI and Data Platform that fills the critical data gap between traditional manufacturing systems and pure-play supply chain vendors. We are unlocking value with an integrated 'Source - Make - Deliver' framework that empowers industrial heroes to take action before money burns." Cognite's new Integrated Supply Chain offering bridges these information gaps. By unifying data from both inside and outside the facility into a real-time industrial knowledge graph, Cognite equips teams across procurement, distribution, and plant operations with AI-driven insights into supply chain and production dynamics. Instead of discovering a shortage or a non-conformity at the end of a production run, for example, these teams finally have the right data at the right time to spot the issue early and collaborate on the solution. Key platform capabilities include: * Productised connectors: efficiently consolidates and contextualises disparate planning systems, ERPs, execution solutions (WMS, TMS), external data insights, and cloud data lakes without disrupting core operations. * Extended semantic data models: packaged and supported for supply chain, models seamlessly integrate directly with production and maintenance-centric data models. * Packaged AI agents and workflows: grounded in operational context to evaluate live constraints across production, supply chain, logistics, and fulfilment, new capabilities put data and insights instantly at operator fingertips, can, in many cases, reduce root-cause analysis timelines from weeks to minutes, and allow for robust deployment of agentic-based adaptive planning. "Cognite's deep roots in complex data sets, rich data modelling capabilities, and agentic industrial AI make them well-suited to address the current gap between production and supply chain operations that many manufacturers face," said Simon Ellis, Group Vice President, IDC. "Bridging this gap demands a semantically rich, real-time operational layer capable of supporting both AI agents and AI-native applications that can leverage workforce expertise and trusted context. With this unique approach, industrial organisations can work toward an optimised balance between Overall Equipment Effectiveness (OEE) and on-time, in-full (OTIF) that maximises operational returns while delivering faster, more resilient outcomes for customers." To accelerate adoption of the new Integrated Supply Chain offering, Cognite is collaborating with Deloitte and FourKites. "Industrial enterprises have long struggled with the latency between factory floor realities and supply chain execution," said Paul Delesalle, EMEA Supply Chain & Network Operations Practice Leader at Deloitte. "We are seeing a clear industry trend: organisations that break down silos between production and supply chain operations unlock significant competitive advantages. Real-time visibility into integrated supply chain and production dynamics enables better decision-making across plan-source-make-deliver. This unified approach drives operational resilience, reduces costs, and creates a more agile, responsive enterprise. The organisations leading in this space are fundamentally transforming how they compete." "A delay in transit is never just a logistics problem. It ripples into production lines, inventory positions, and customer commitments. By connecting FourKites with Cognite's industrial AI and data platform, our customers can finally see that full chain of impact in real time and act on it before it costs them time or margins. This is how supply chains move from reacting to disruption to staying ahead of it," added Mathew Elenjickal, CEO of FourKites. A podcast series for professionals in the downstream industry featuring short, insightful interviews. Subscribe on your favourite podcast app to start listening today. Embed article link: (copy the HTML code below):
FourKites has announced significant enhancements to its Inventory Twin platform, bridging the gap between supply chain planning and execution. The AI-powered system monitors inventory across facilities and flags stock-out risks up to 14 days in advance, quantifying financial exposure including affected products, facilities and revenue at stake. The enhanced platform generates AI-driven mitigation recommendations optimised across the entire network, evaluating stock positions, surplus inventory and demand forecasts over a six-month horizon. When planners accept recommendations, stock transfers flow directly into FourKites Booking Connect, which selects carriers, books freight and initiates tracking within one system. The capabilities are now generally available within the FourKites Intelligent Control Tower. FourKites processes over 3.2 million supply chain events daily and serves more than 1,600 global brands.
FourKites has launched Booking Connect for Ocean, described as the industry's first fully agentic ocean freight booking platform. The system automates contract management, carrier selection, documentation and exception handling that shippers traditionally outsource to intermediaries. The platform uses AI to digitise ocean carrier rate agreements, recommend carriers across cost and reliability metrics, manage document lifecycles and monitor bookings through completion. Bookings within configured parameters execute autonomously using natural-language rules. The system integrates with FourKites' Intelligent Control Tower for end-to-end supply chain orchestration. The platform addresses a market where global spending on ocean freight forwarding and booking management approaches $100 billion annually. Booking Connect for Ocean is now generally available and extends FourKites' agentic AI architecture already deployed at Fortune 500 companies.