Carrier Business Development Manager
Amazon
Carrier Business Development Manager
Amazon
Sells products online and rents cloud computing
Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s 21 overseas marketplaces, and supporting local Sellers’ success and growth on the Amazon. Our vision is to be the first choice for all types of Chinese business to go globally.
Amazon Global Selling is seeking a motivated, detail-oriented Carrier Manager to join the Global Seller Supply Chain (GSSC) central PMO team, owning CN-Out Merchant Fulfilled Network (MFN) carrier management for cross-border small parcel delivery from China to established marketplaces. In this role, you will build and strengthen carrier partnerships, manage carrier performance across cost, speed, and reliability, and resolve day-to-day operational issues to ensure a seamless delivery experience for Chinese sellers and their customers worldwide.
This role offers a unique opportunity to work directly with strategic carriers and partner closely with the global MFN team to drive delivery experience (DEX) improvements and faster delivery for sellers. The ideal candidate is customer-obsessed, highly analytical, thrives in a fast-paced operational environment, excels at problem-solving and cross-functional collaboration, and possesses strong oral and written communication skills in both English and Mandarin Chinese.
Key job responsibilities
Build and strengthen carrier partnerships for CN-Out MFN small parcel delivery to established marketplaces, including carrier onboarding, relationship management, and capacity planning.
Own carrier performance management across key dimensions — delivery speed, on-time performance, tracking timeliness, cost, and reliability — establishing scorecards and regular performance reviews.
Drive day-to-day problem solving and escalation handling, working with carriers and internal teams to quickly resolve operational issues and minimize seller and customer impact.
Partner closely with the global MFN team to drive delivery experience (DEX) improvements and enable faster delivery for CN cross-border sellers.
Conduct data analysis to identify performance gaps, root causes, and improvement opportunities across the carrier network, and translate insights into actionable improvement plans.
Support planning and reporting cadences for your domain, including regular performance updates and contributions to business reviews.
About the team
We are Amazon Global Selling (AGS) PMO team under the Global Seller Supply Chain (GSSC) organization. We collaborate with AGS business teams to identify key Seller needs and partner with global product teams to develop tools and solutions to improve Seller experience and sustainable growth.
- 4+ years of relevant experience in carrier management, logistics operations, transportation, or logistics business development.
- Experience in carrier partnership management, performance management, or operational problem solving.
- Strong analytical skills with the ability to use data to identify trends, diagnose issues, and drive decisions.
- Excellent written and verbal communication skills in both English and Mandarin Chinese.
- Ability to manage multiple priorities and operate effectively in a fast-paced, ambiguous environment.
- Experience in working in global environment and influencing global stakeholders
- Experience in cross-border e-commerce logistics, small parcel, or last-mile delivery operations.
- Track record of managing carrier performance and improving delivery experience metrics (e.g., delivery speed, on-time rate, tracking quality).
- Familiarity with international small parcel shipping, customs clearance, and cross-border delivery networks.
- Experience developing AI or systematic solutions to improve logistics operations efficiency or solve business problems.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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