Receptionist
About the job
- Be autonomous and well organized.
- Be customer-focused and committed to caring for guests.
- Practice of additional languages, particularly English, is an advantage.
- Welcome guests upon arrival with care and attention.
- Build guest loyalty through warm, personalized interactions.
- Prioritize the guest relationship over administrative procedures.
- Take guests’ needs into account and anticipate them.
- Represent the hotel and its brand through professional conduct.
- Handle guest arrival and departure operations according to internal procedures.
- Inform guests about stay conditions, formalities, and hotel services.
- Manage telephone calls.
- Share necessary information with other departments, including housekeeping and technical services, and with colleagues in the reception department.
- Ensure that documents, products, and supplies needed by the service or guests are available and up to date.
- Take reservations.
- Prepare and serve a snack or breakfast outside restaurant opening hours.
- Promote hotel services to optimize sales.
- Apply and explain the hotel’s pricing policy to optimize RevPAR.
- Promote the brand or Group loyalty program and adapt sales arguments to guest needs.
- Support inter-hotel referrals and collaboration.
- Advise guests about a possible future stay at an Accor hotel.
- Follow invoicing and payment procedures.
- Manage the assigned cash float.
- Produce selected accounting and statistical information for the assistant manager or director.
- Keep the workplace clean.
- Know and apply hotel safety rules, including fire safety.
- Protect the safety of people and property.
- Apply the relevant commitments of the ISO 9001-certified quality system.
- Follow the establishment’s environmental charter commitments, including energy conservation, recycling, and waste sorting, and apply relevant ISO 14001 environmental certification commitments where applicable.
About the company
Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- September 2026: Treasure Island joined Handwritten Collection, giving Accor Las Vegas Strip entry.
- Accor is developing Sofitel Tangier for 2029 and a Risma tourism academy in Morocco.
- September 2026 OCEANEs issuance refinanced 2027 debt, lowering near-term maturity pressure.
What critics are saying
- The 2027 OCEANEs still leave €139 million outstanding, forcing another refinancing by December 2027.
- Treasure Island's 2027 restaurant plans face Vegas demand swings.
- A failed 2027 refinancing forces dilutive equity issuance and destroys investor confidence.
What makes Accor unique
- ALL Accor spans economy-to-luxury brands, locking travelers across segments.
- Handwritten Collection lets Accor add iconic independents like Treasure Island without heavy ownership.
- Accor's asset-light management and franchising scales globally while preserving local operator relationships.
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Benefits
- Health Insurance
- Meal Benefits
- Performance Bonus