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GoHealth Urgent Care

Joint-venture urgent care platform with systems

Medical Assistant

Clinical Support & Patient AdministrationUpdated on Nov 11
Full-timeRego Park, Queens, NY, USAIn-person

About the Job

Requirements

  • A high school diploma is required.
  • Basic Life Support certification from the American Red Cross or American Heart Association is required at the time of hire.
  • The role requires basic medical assistant duties, the ability to type quickly, and basic computer knowledge.
  • Proficiency in Microsoft Word and Excel is required.
  • The role requires attention to detail and the ability to use experience and judgment to perform varied tasks and accomplish goals.
  • The role requires written and verbal communication skills and the ability to interact fairly, respectfully, and sensitively with people from different cultural and social backgrounds.

Responsibilities

  • Assist in patient examinations and treatment under the direction of an urgent care provider.
  • Manage patient check-in and registration, interview patients, measure vital signs, and record information in patient charts.
  • Draw and collect blood samples and prepare specimens for laboratory analysis when required.
  • Prepare treatment rooms for patient examinations.
  • Conduct patient registration, obtain required paperwork and insurance documentation, and verify insurance and patient eligibility.
  • Process co-pays and schedule appointments for the assigned center.
  • Coordinate provider referrals to specialists.
  • Answer patient questions about their care and keep them informed about their status.
  • Inform technical staff about patient flow.
  • Prepare patients for examination by interviewing them to verify information, recording medical history, and confirming the reason for their visit.
  • Perform preliminary physical tests, including vital-sign measurements, and escalate critical cases to the provider as needed.
  • Conduct point-of-care testing as needed, including flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to the provider.
  • Stock supplies and maintain examination rooms, the front desk, and the reception area; ensure providers have required medical supplies.
  • Complete order sheets to maintain supply inventory, and regularly check supply expiration dates.
  • Maintain medical records and scan charts into patient files.
  • Answer phone calls and collect and sort incoming and outgoing daily postal correspondence.
  • Maintain the reception area.
  • Conduct courtesy follow-up calls to patients.
  • Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
  • Follow operating instructions to perform and document daily equipment controls and calibration; maintain equipment quality assurance and quality control logs; troubleshoot breakdowns; perform preventive maintenance; and submit repair tickets as needed.
  • Perform other assigned duties.

Desired Qualifications

  • Graduation from a Medical Assisting Program is preferred.
  • Phlebotomy and EKG experience are preferred.
  • Medical Assistant experience is preferred.
  • Front Desk experience is preferred.

About the Company

GoHealth Urgent Care

Joint-venture urgent care platform with systems

GoHealth Urgent Care builds a network of urgent care centers through joint venture partnerships with established health systems to provide on-demand, walk-in medical care. It combines physical clinics with a digital front door, offering omnichannel access via virtual visits, online check-in, and real-time wait times, along with on-site services such as X-rays, labs, vaccinations, and physicals. The platform uses data analytics and AI to optimize location strategy and operations while delivering a seamless patient journey akin to ordering a ride. What sets GoHealth apart is its integration with health system partners, leveraging their clinical expertise and community presence to extend reach, improve access, and reduce costs. Its goal is to lower costs, enhance access to quality care, and improve patient experience by acting as the accessible entry point to the broader healthcare ecosystem for the communities it serves.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Atlanta, GA
Founded
2013

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