Collections Professional

RESPONSIBILITIES:

We are seeking a highly motivated and customer-focused Collections Professional to support Accounts Receivable and Collections operations. The successful candidate will be responsible for monitoring customer accounts, driving timely collections, resolving payment disputes, reducing aged receivables, and improving overall cash flow performance.

This role is ideal for professionals with experience in Collections, Accounts Receivable, Customer Account Management, and Dispute Resolution within a Shared Services, BPO, or Global Business Services environment.

• Manage assigned customer portfolio and ensure timely collection of outstanding invoices.
• Proactively contact customers through phone calls, emails, and other communication channels to follow up on overdue balances.
• Monitor aging reports and prioritize collection efforts based on delinquency levels.
• Investigate and resolve payment disputes, deductions, short payments, and billing issues.
• Collaborate with internal teams to resolve customer concerns and facilitate payment collection.
• Perform account reconciliations and validate outstanding balances.
• Support cash application activities by investigating unapplied or misapplied payments.
• Maintain accurate collection notes and account status updates.
• Identify high-risk accounts and escalate issues as needed.
• Meet collection targets, aging reduction goals, and service level agreements (SLAs).
• Support month-end reporting and audit requirements.
• Participate in continuous improvement and process optimization initiatives.

SKILL AND QUALIFICATIONS:

• Bachelor's Degree in Accountancy, Accounting Technology, Finance, Business Administration, Management, or related field.
• At least 6 months of relevant experience in Collections, Accounts Receivable, Customer Account Management, or Dispute Management.
• Candidates should have experience in one or more of the following:
  • Collections Management
  • Customer Follow-up and Debt Recovery
  • Aging Report Management
  • Dispute and Deductions Resolution
  • Cash Application Support
  • Customer Account Reconciliations
  • Billing and Payment Inquiries
  • Customer Relationship Management
• Experience in Shared Services, BPO, Global Business Services, or Multinational Operations is an advantage
• Exposure to ERP systems and billing platforms is an advantage such as:
  • SAP
  • Oracle
  • Salesforce
  • Microsoft Dynamics
  • NetSuite
  • Other AR, Billing, or Collection platforms
• Knowledge of credit and collections best practices.
• Strong analytical, problem-solving, and communication skills.
• Amenable to work Full Work in Office in Quezon City, Mandaluyong, Taguig, or Alabang
• Willing to work in any shifts i.e. night shift, graveyard schedule etc.

#LI-PH

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.