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B&Q

UK home improvement and garden retailer

Shift Lead

Retail Store ManagementPosted on Nov 10
Part-timeSidcup, UK£29.4k /yr

About the Job

Requirements

  • Be customer-focused and act in customers' best interests.
  • Maintain a broad view across the store rather than focusing only on specific areas.
  • Be safety-conscious and identify compliance opportunities through attention to detail.
  • Interact with colleagues and work as part of a team.
  • Bring energy to the workday and motivate colleagues.
  • Exercise autonomy and make timely decisions for customers.

Responsibilities

  • Oversee the shift to support a safe working and shopping environment and a positive daily experience for colleagues and customers.
  • Ensure day-to-day store operations run smoothly.
  • Deploy colleagues appropriately throughout the shift to support customer service.
  • Act as the first point of contact for customers and colleagues.
  • Ensure the store remains safe.

About the Company

B&Q

UK home improvement and garden retailer

B&Q is the UK’s leading home improvement and garden retailer, with 311 stores in the UK and Ireland and more than 100,000 products available to order at diy.com for home delivery or click-and-collect. It operates a UK home improvement marketplace launched in March 2022, providing more choice and an integrated shopping experience that includes in-store returns for many products and evolving Click + Collect options. The company employs over 21,000 colleagues who support customers wearing its iconic orange aprons. Each year, more than 20 million people use B&Q to improve their homes, while the business pursues sustainable sourcing and community initiatives through the B&Q Foundation and Shelter, and reports on responsible business. B&Q is part of Kingfisher plc, which runs about 2,000 stores across 8 European countries. Its goal is to help customers enhance their homes through multi-channel retail and marketplace growth while operating responsibly and supporting communities.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Eastleigh, United Kingdom
Founded
1969

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