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42 North Dental

Patient Care Representative

Full-TimeUpdated
$20 - $25/hr
Entry
Concord, NH, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • Excellent customer service skills.
  • Clear speaking ability and a professional telephone voice.
  • A positive attitude and energetic personality.
  • Comfort working in a computerized environment.
  • Ability to multitask.
Responsibilities
  • Interact with patients in a positive, professional manner by telephone and in person.
  • Schedule and confirm appointments.
  • Review treatment plans and financial responsibilities with patients and educate them about these matters.
  • Accurately confirm insurance benefits, communicate patient payment obligations, and collect payments.
  • Maintain and manage patient records from initial forms and paperwork through billing procedures, ensuring accurate entry of all patient information.
  • Respond to and reply to requests for information.
  • Maintain strict compliance with HIPAA and patient privacy.
  • Perform other related job duties as assigned.

About the company

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

Waltham, Massachusetts

Founded

1978

Simplify Jobs

Simplify's Take

What believers are saying

  • September 2026 refinancing left 42 North Dental well-positioned for expansion.
  • Greenhouse lists 188 jobs in July 2026, showing active hiring.
  • Partnerships with IntelePeer and Henry Schein One improve patient communication and diagnostics.

What critics are saying

  • September 2026 CEO turnover signals post-refinancing execution pressure.
  • Scialabba and Subbiah now absorb growth, compliance, procurement, operations, and finance.
  • Debt service and failed refinancing can force asset sales or bankruptcy.

What makes 42 North Dental unique

  • 42 North Dental runs 100-plus New England locations under trusted local brands.
  • Clinical and business leadership are tightly integrated through Scialabba and Subbiah.
  • Henry Schein One and VideaHealth technology standardize cloud workflows and AI diagnostics.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Mental Health Support
  • 401(k) Retirement Plan
  • Professional Development Budget

Company News

PR Newswire
Sep 3rd, 2026
42 North Dental Announces leadership transition; David Fusco named Chief Executive Officer.

42 North Dental Announces leadership transition; David Fusco named Chief Executive Officer. Sep 03, 2026, 10:46 ET Geoff Ligibel to Step Down as CEO After 12 Years of Leading the Organization's Growth; Company Also Announces Expanded Roles for Dr. Michael Scialabba and Brinda Subbiah. BOSTON, Sept. 3, 2026 /PRNewswire/ - 42 North Dental, a leading dental support organization (DSO) with more than 100 practice locations across New England, recently announced a planned leadership transition effective September 1, 2026. Geoff Ligibel has stepped down as Chief Executive Officer, and David Fusco, who recently served as President, will succeed him as CEO. Under Ligibel's leadership over the past 12 years, 42 North Dental has become an established dental leader in the Northeast recognized for providing high-quality care among patients, payors, educators, and organized dentistry. Ligibel will support the leadership team through the transition in the coming weeks and will remain a shareholder and long-term supporter of the company. "After completing a refinancing earlier this year, 42 North Dental is extremely well-positioned and about to embark on an exciting phase of growth as we work to bring our brand of care to more patients," said Geoff Ligibel, outgoing CEO of 42 North Dental. "We have built a tremendous leadership team with the operational experience, passion, and energy to scale our support model. I am extremely confident in the future success of 42 North Dental, and I know this organization will continue to provide healthy, confident smiles for life." Leadership Appointments In connection with the transition, 42 North Dental also announced the following appointments, effective September 1, 2026: * David Fusco will become Chief Executive Officer. Fusco joined 42 North Dental as Chief Administrative Officer before being named President earlier this year. He brings more than 30 years of operating experience across public and private healthcare organizations, having previously served in senior leadership roles including Chief Human Capital Officer, Chief Administrative Officer, COO, President, and CEO. * Dr. Michael Scialabba will become President. Scialabba, who has been with 42 North Dental for more than nine years, will continue to serve as Chief Clinical Officer while assuming new responsibility for Corporate Growth and Development, Integrations, and Procurement, in addition to his existing oversight of Government Affairs, Facilities, and Compliance. He also continues to serve as Chairman of the Board of Registration in Dentistry for the Commonwealth of Massachusetts. * Brinda Subbiah will take on the expanded role of Chief Operations and Financial Officer. Subbiah, who joined the organization six months ago as Chief Financial Officer, will assume leadership of Operations in addition to her continued oversight of Finance, Revenue Cycle Management, Payor Strategy, IT, and AI. She brings more than 20 years of leadership experience across public, private, and PE-backed healthcare enterprises. * Nick Shusas, SVP and Chief Human Resources Officer, and Tracy Ziskovsky, SVP and Chief Marketing Officer, will join the company's Executive Leadership Team, both continuing to report to David Fusco. "We look ahead to the future with passion and resolve as we continue Geoff's legacy onward," stated David Fusco. "Our patients believe in the differentiated experience of our providers, and we've made significant investments in technology and our facilities. I could not be more excited about what's next for this organization." About 42 North Dental 42 North Dental is a dental support organization operating more than 100 practice locations across New England under recognized brands including Gentle Dental and Great Hill Dental. SOURCE 42 North Dental

Group Dentistry Now
Aug 12th, 2026
DSO People! New DSO and Dental Group hires, promotions & awards July 2026.

DSO People! New DSO and Dental Group hires, promotions & awards July 2026. The dental support organization (DSO) industry continues to see movement across leadership, operations, clinical education, marketing, hygiene, and culture as organizations expand and professionals step into new opportunities. Here are several notable people moves and recognition announcements across the DSO and dental group landscape for the month of July: Here are some of the notable people moves and awards from across the DSO and dental group landscape in July 2026: Tamara Cook joined ICON Dental Partners as vice president of dental partnerships. Cook brings more than a decade of experience working with dental organizations and practice owners on growth, transitions and partnership opportunities. * Maddie Allardyce was promoted to VP of Strategy & Operations. She previously led their dental recruitment team for over five years. She also worked for DECA Dental Group for five years in various recruitment roles. * Bob Ingersoll joined as the Director of Clinical Equipment. His focus will be working with the procurement and facilities teams to help MB2 partners equip their practices with high quality, reliable equipment and technology. Bob has also worked for Burkhart Dental Supply and Zimmer Biomet Dental. Bruna Farah Giberti joined Signature Dental Partners as chief of staff through the Tyree & D'Angelo Partners' Executive Leadership Program. She brings more than 12 years of experience in business strategy, financial stewardship, client relationships and cross-functional leadership. Before joining Signature Dental Partners, she managed a portfolio of national enterprise clients at Groupon. Aura Yapur began a new role as senior regional operations manager with Imagen Dental Partners. Yapur previously worked for Imagen Detnal Partners and for nearly 18 years held various operations leadership positions at Great Expressions Dental Centers. Carlee Dewey announced a promotion at Oak Dental Partners, where she works on the organization's marketing team. She will now hold the title of Director of Marketing Operations. She has also worked in marketing for Heartland Dental. Arya Fakhimi announced a promotion at Imagen Dental Partners. Over the last four years as a regional operations manager, Arya has grown alongside the company as they expanded from around 40 practices to 130. Joycelyn James joined My Community Dental Centers as their new Chief People Officer. Joycelyn joins MCDC with more than 20 years of experience leading people and culture efforts across organizations and mission-driven teams. Tracy Ziskovsky joined 42 North Dental as Senior Vice President, Chief Marketing Officer. Tracy brings over 15 years of experience leading enterprise marketing strategy across dental, dermatology, eye care, med spa, and healthcare technology organizations. In her role at 42 North Dental, Tracy will lead their marketing organization, support practice growth and enhance patient engagement. American Dental Companies welcomed Brandon Anderson as their new Chief Development Officer. Most recently, he led corporate development and M&A initiatives, overseeing every stage of the transaction lifecycle - from deal sourcing and financial modeling to due diligence, negotiation, and post-acquisition integration. Throughout his career, he has successfully closed more than 47 acquisitions, sourcing both proprietary opportunities and transactions through an extensive network of founders, investment banks, and advisors. MAX Surgical Specialty Management announced several updates to its executive leadership structure. Founder Dr. Jason M. Auerbach was named chief executive officer, Jeffrey DeBellis was promoted to president and chief operating officer, and Jeffrey Couper will continue serving as chief financial officer. The leadership realignment comes as the surgeon-founded oral and maxillofacial surgery platform expands across the Northeast. U.S. Oral Surgery Management was named one of the Dallas Business Journal's fastest-growing companies for the third consecutive year. The recognition honors independent businesses headquartered in North Texas that have generated at least $10 million in annual revenue and demonstrated significant net revenue growth during the past three years. Jeff Knudson was appointed chief financial officer of Smile Doctors. Knudson brings more than a decade of experience as a chief financial officer, with a career focused on helping multi-site organizations build the financial discipline and operational capabilities needed to scale successfully. Most recently, he served as CFO of National Veterinary Associates Group. Previously, he was CFO of publicly traded AMN Healthcare Services, Inc. (NYSE: AMN) and At Home Group and held senior finance leadership roles at CVS Health, L Brands, Express Scripts and PwC. Josh Ercolani has joined Image Specialty Partners as their new Vice President of Mergers & Acquisitions. Prior to joining Image Specialty Partners, Josh held business development and M&A leadership roles with Elevate Dental Partners and Gen4 Dental Partners, where he was responsible for sourcing and executing acquisitions, negotiating partnership structures, leading due diligence processes, and collaborating with executive leadership teams and private equity sponsors to drive platform growth. Earlier in his career, Josh led M&A initiatives at WebPT, a healthcare technology company backed by Warburg Pincus, and developed his transaction and financial expertise as an investment banking analyst at Goldman Sachs. Bethany Dietz took helm as Director, Corporate Recruitment at Dentalcorp, Canada's largest network of dental practices. Before this promotion, Bethany Dietz was associated with Dentalcorp and Dawson Dental Centres. Elliot Craig, CA, MBA, joined 123Dentist as Senior Vice President, Finance. Prior to this role he worked in fiannce for Loblaw Companies Limited for over 16 years. Aspen Dental was named to TIME's inaugural list of America's Best Private Companies for 2026. Aspen Dental ranked No. 195 among 500 companies and was the only dental services organization included on the list. The ranking, developed with Statista, considered employee satisfaction and company impact. dentalcorp received the Private Equity Deal of the Year award at the 2026 Americas M&A Atlas Awards. The awards recognize notable transactions, firms, leaders and dealmakers across the North and Latin American M&A communities. The Canadian DSO also announced that Kamal Sidhu joined as a corporate recruiter. K.C. Green officially announced that she joined Benevis a few months ago as their Chief Marketing Officer. DSO People is sponsored by Fidler and Associates, the premier nationwide advisory and executive search firm specializing exclusively in the multi-site healthcare industry and a proud partner of Group Dentistry Now. From regional managers to C-suite executives, we provide tailored solutions to address our clients' most critical challenges. With a strategic, client-centric approach, we customize our advisory and recruitment services to meet the unique needs of each organization, ensuring the placement of exceptional leadership resulting in success. Whether you are looking to hire an executive or looking for a new career, please contact Fidler and Associates to discuss your next steps at www.fidlerandassociates.com.

National Data Solutions
Apr 18th, 2026
42 North Dental appoints new operations leader.

42 North Dental appoints new operations leader. April 18, 2026 · For DSO executives, dental practice managers, and healthcare IT professionals Exciting developments in the dental support organization landscape as Charmaine O Croy steps into her new role as senior VP of operations at 42 North Dental, which manages over 100 offices across the U.S. This move signals a continuous push towards operational excellence in DSOs. With her vast experience in leadership positions across innovative DSOs, Ms. Croy's appointment is a testament to the growing importance of seamless operations and integration in scalable dental practices. At National Data Solutions, Nationaldatasolutions understand the pivotal role that strategic operations play in scaling DSO networks. Efficient data governance, robust IT infrastructure, and seamless practice integrations are more critical than ever. More on its approach | https://www.nationaldatasolutions.com/nds?utm_source=linkedin&utm_medium=organic&utm_campaign=content-hub&utm_content=nds-linkedin-c31d1fa2 #DentalLeadership #HealthcareData #DSOInnovation Ready to transform your dental data? Book a 30-minute strategy call with the NDS team.

The Bakersfield Californian
Nov 19th, 2024
42 North Dental Partners with IntelePeer to Enhance Patient Care and Satisfaction

IntelePeer, a leading provider of AI-powered communications automation solutions, has partnered with 42 North Dental, a leading dental service organization based in the Boston area that supports 38 practice brands and 100+ locations.

Business Wire
Jun 25th, 2024
CareQuest Innovation Partners and MATTER announce second cohort for SMILE Health and Extensive Roster of Industry-leading Partners

CareQuest Innovation Partners and MATTER announced the second cohort of startups to participate in SMILE Health and make oral health more accessible.