Penske

Diversified transportation, logistics, and motorsports provider

Customer Service Coordinator

Service Advising & EstimatingConfirmed live in the last 24 hours

Full-timeFranklin, MA, USA$26 /hr

About the Job

Requirements

Two years of customer service experience are required.
At least one year of hands-on mechanical experience is required.
A high school diploma or equivalent is required.
The associate must understand and comply with specific instructions, guidelines, rules, regulations, and other information established by Penske management.
The associate must perform all work in adherence to DOT, OSHA, and Penske safety and maintenance policies, including correct selection and use of appropriate tools, personal protective equipment, machine guarding, and established safety practices.
Regular, predictable, full attendance is an essential function of the job.
The associate must be willing to travel as necessary, work the required schedule, and work at the specific required location; complete a Penske employment application; and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
The associate must be able to move frequently and stand, walk, climb, bend, and sit for extended periods throughout scheduled working periods.
The associate must routinely use their hands to grasp, reach, touch, handle, feel, and operate required tools or controls.
The associate must be able to work safely at heights using applicable ladders and elevated working platforms, and safely work in all weather conditions.
The associate must be able to see and hear to navigate the workplace safely around moving large trucks.
The associate must regularly lift or move up to 50 pounds and occasionally lift or move up to 100 pounds.

Responsibilities

Develop daily and weekly workforce plans that factor in customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.
Communicate with customers about maintenance updates, including schedule or work changes and billing concerns, and resolve service issues.
Ensure all Penske Rental units are maintained and prepared for customers.
Ensure parts are available for scheduled work.
Hold vendors accountable for the quality and scheduling of outside work.
Provide customer service and ensure customers are satisfied and return for additional business.
Maintain shop productivity by optimizing the work plan.
Coordinate with district billing clerks as necessary.
Perform other projects and tasks as assigned by the supervisor.

Desired Qualifications

Two years of supervisory experience are preferred.
At least two years of service department administration experience are preferred.
An associate degree, technical school degree, or bachelor's degree is preferred.
ASE certification is preferred.
Prior experience with service scheduling programs and diagnostic programs is preferred.

Position Summary:

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

This position will be located at the Penske facility located at 25 Discovery Way in Franklin, MA

Major Responsibilities:

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.

• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.

• Assure that all Penske Rental units are maintained and prepared for customers

• Ensure parts are available for scheduled work

• Hold vendors accountable for quality and adherence to schedule for outside work

• Provide customer service, assuring customers are satisfied and will return for additional business.

• Maintain shop productivity by optimizing the work plan

• Coordinate with district billing clerks as necessary

• Other projects and tasks as assigned by supervisor

Qualifications:

• 2 years of customer service experience required

• At least 1 year of hands on mechanical experience required

• 2 years of supervisory experience preferred

• At least 2 years of service department administration preferred

• High School diploma or equivalent required

• Associates Degree, Technical School Degree, or Bachelors Degree preferred

• ASE certification preferred

• Prior experience with service scheduling programs and diagnostic programs preferred

• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management

• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.

• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.

• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.

• The associate must be able to safely work in all weather conditions.

• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.

• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Pay: $26/hr

Benefits: Our excellent benefits plan keep associates and their families happy, healthy and secure. To learn more visit https://penske.jobs/benefits

Penske is an Equal Opportunity Employer.

About the Company

Penske

Diversified transportation, logistics, and motorsports provider

Penske provides a range of transportation services, including retail automotive sales and service, truck leasing and rental, and logistics solutions, plus professional motorsports activities. Its offerings work through distinct units: Penske Automotive Group sells and services vehicles, Penske Truck Leasing rents and maintains trucks with fleet management, and Penske Logistics handles end-to-end supply chain services. The company differentiates itself by operating multiple transportation and entertainment businesses under one private global umbrella, enabling cross-sell opportunities and large-scale coordination. Its goal is to deliver reliable, end-to-end transportation and logistics solutions for individuals and businesses worldwide while growing its diversified portfolio and leveraging scale.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Bellflower, CA
Founded: 1969

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