Risk and Compliance Specialist 2

About the role and team 

Community Operations at Uber is where real people solve real problems in real time. As a Risk and Compliance Specialist, you will work at the intersection of policy, regulatory requirements, and operational reality to ensure our platform remains safe and compliant. This role is about maintaining a high bar for accuracy while navigating the complex systems and data that keep our business moving forward.

The pace is intense, the stakes are high, and the answers aren’t always clear. You will need to stay calm under pressure, balance empathy with action, and make decisions that move quickly—and with care. If you are sharp, steady, and motivated by meaningful service at scale, this is where you’ll grow.

What you’ll do 

• Perform thorough investigations and make actionable recommendations to relevant stakeholders using established guidelines to resolve complex problems.
• Complete data and root cause analysis to provide specific corrective and preventive action items that improve system reliability.
• Present findings clearly to stakeholders, turning technical or messy data into clarity during critical moments.
• Identify and share trends, insights, and defects to highlight areas of improvement and pressure points with partners.
• Participate in collaborative discussions to share best practices with partners, agents, and stakeholders to raise the bar for the team.
• Provide deep subject matter knowledge to teammates to unblock tasks and help others adapt to evolving workflows.
• Follow procedures and specific process paths with precision to complete key tasks and maintain high-quality documentation.

Basic Qualifications 

• Minimum 6 months of experience in one of the following: compliance, banking, insurance, fraud, consulting, or a regulated area
• Experience with Google Suite/Microsoft Office.
• Strong communication, attention to detail, time management, and organizational skills.
• Proven ability in presentation, stakeholder management, and cross-functional partnership
• Fluent in Spanish and English both reading and writing
• Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability
• Resistance to stress and pressure of working with high severity cases 
• Strong teamwork skills towards a shared sense of purpose

Preferred Qualifications 

• Prefer basic data analytics, SQL and web query skills.
• Proven ability to solve messy, high-impact problems in fast-changing environments.
• Experience navigating tension and influencing without authority across diverse stakeholder groups.
• Systems thinking mindset with an interest in identifying and escalating issues that impact the community at scale.
• Excellence in active listening and empathetic communication, particularly when dealing with complex or frustrated stakeholders.