Operations Manager - Base Operations & Facilities Management

Job Title: Operations Manager  - Base Operations and Facilities Management

Work Location: Remote

Labor Category: Exempt

Clearance Level: Secret

Travel: Up to 65%

Pay Rate: $110,000 - $130,000

About the Role 

The Operations Manager oversees, coordinates, and manages the day-to-day performance of multiple Base Operations Support (BOS) and facilities management programs. This position serves as a key operational liaison between corporate leadership and Project Managers, ensuring contract compliance, operational excellence, customer satisfaction, financial performance, and successful execution of program objectives. The Operations Manager works closely with Project Managers to drive performance, monitor key metrics, support contract transitions, resolve operational challenges, and implement continuous improvement initiatives across assigned contracts.

What You'll Be Doing

• Provide operational oversight and support for multiple BOS and facilities management contracts.
• Directly support and mentor Project Managers to ensure successful contract execution.
• Monitor program performance, contract compliance, staffing levels, and service delivery requirements.
• Review operational, financial, safety, quality control, and customer satisfaction metrics across assigned programs.
• Assist Project Managers in resolving operational issues, resource constraints, and performance challenges.
• Support contract mobilization, phase-in, startup, transition, and phase-out activities.
• Lead or participate in Program Management Reviews (PMRs), operational reviews, and customer meetings.
• Ensure contract deliverables, reports, plans, and submittals are completed accurately and submitted on time.
• Analyze program performance data and develop corrective actions to improve operational effectiveness.
• Monitor labor utilization, staffing plans, overtime trends, and workforce requirements.
• Support budget development, forecasting, revenue tracking, and cost-control initiatives.
• Coordinate with Contracts, Human Resources, Safety, Quality Control, Finance, Supply Chain, and Security personnel to support contract requirements.
• Conduct site visits and operational assessments to evaluate performance and identify opportunities for improvement.
• Support customer relationship management and serve as a point of escalation for operational concerns.
• Assist in proposal development, transition planning, staffing strategies, and business growth initiatives.
• Ensure compliance with company policies, contract requirements, safety regulations, and applicable federal, state, and local laws.
• Prepare executive briefings, status reports, performance dashboards, and leadership updates.
• Perform other duties as assigned.

What We're Looking For

• Bachelor’s degree in business administration, Facilities Management, Engineering, Construction Management, Project Management, or a related field preferred. Equivalent experience may be substituted.
• Five to ten years of progressively responsible experience in facilities management, BOS operations, program management, or government contracting.
• Experience managing multiple contracts, small-to-large sites, programs, or operational business units simultaneously.
• Experience supervising, mentoring, and supporting Project Managers and site leadership teams.
• Strong knowledge of facilities maintenance, public works, BOS services, asset management, and operational performance management.
• Experience with government contracts, contract compliance, performance work statements, and customer interface requirements.
• Demonstrated ability to manage budgets, forecasts, labor utilization, and operational performance metrics.
• Strong leadership, organizational, analytical, and problem-solving skills.
• Excellent written, verbal, and presentation communication abilities.
• Advanced proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, Teams, and Outlook.
• Experience with Power BI, Maximo, CMMS platforms, SharePoint, Smartsheet, or similar operational management systems preferred.
• Ability to travel as required to support assigned programs and operational reviews.
• Valid driver's license and ability to meet company driving requirements.
• Must be able to travel up to 65%

Physical Demands & Work Environment

• Work is primarily performed in an office environment requiring prolonged periods of sitting, standing, walking, and frequent use of a computer, keyboard, telephone, and other standard office equipment.
• Must be able to occasionally lift and carry office materials and supplies weighing up to 50 pounds.
• Must possess sufficient visual acuity to review documents, operate a computer, and perform administrative duties.
• Must be able to communicate effectively in person, by telephone, and electronically.
• Must be able to work on-call, alternate, and extended shift schedules when necessary to meet mission requirements, including evenings, weekends, and holidays.