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Capgemini

Global consulting, technology services, outsourcing

Sap Cloud Alm

Implementation & Technical Account ManagementUpdated on Nov 14
Full-timeNo salary listedIn-person

About the Job

Requirements

  • Requires 6–12 years of SAP experience.
  • Requires strong hands-on experience in SAP Cloud ALM and extensive experience in SAP Solution Manager 7.2.
  • Requires expertise in ChaRM, ITSM, Solution Documentation, Test Management, Technical Monitoring, Business Process Monitoring, and Root Cause Analysis.
  • Requires experience with SAP S/4HANA landscapes.
  • Requires knowledge of SAP Basis concepts and SAP architecture.
  • Requires understanding of integration between SAP Cloud ALM and SAP solutions.
  • Requires strong analytical and troubleshooting skills.
  • Requires strong stakeholder management and communication skills.
  • Requires ability to drive workshops and requirement-gathering sessions.
  • Requires problem-solving and leadership capabilities.
  • Requires experience mentoring junior consultants and supporting delivery teams.

Responsibilities

  • Act as the subject-matter expert for SAP Application Lifecycle Management solutions across cloud and on-premise SAP landscapes.
  • Lead SAP Cloud ALM implementation, configuration, and adoption initiatives.
  • Manage and support SAP Solution Manager 7.2 functionalities, including ChaRM, ITSM, monitoring, and test management.
  • Collaborate with SAP Basis, functional, development, and business teams to ensure system stability and operational excellence.
  • Drive ALM transformation initiatives, including migration from Solution Manager to Cloud ALM.
  • Define governance, monitoring, incident management, and change management best practices.
  • Provide strategic recommendations for SAP operations, monitoring, and continuous improvement.
  • Implement and configure SAP Cloud ALM services.
  • Set up health monitoring; integration and exception monitoring; job and automation monitoring; business process monitoring; and user and performance monitoring.
  • Enable Cloud ALM for SAP S/4HANA, SAP BTP, SuccessFactors, Ariba, and other SAP Cloud solutions.
  • Configure alerting, dashboards, analytics, and reporting.
  • Support requirements management, test management, and deployment management.
  • Drive Cloud ALM adoption and process optimization.
  • Configure and support ChaRM, IT service management, solution documentation, Test Suite, technical monitoring, business process monitoring, root cause analysis, and Focused Insights in Solution Manager 7.2.
  • Perform managed system configuration and system monitoring setup.
  • Support Solution Manager upgrades, maintenance, and integrations.
  • Enable end-to-end monitoring and reporting for SAP landscapes.
  • Monitor SAP systems and proactively resolve application issues.
  • Support incident, problem, change, and release management processes.
  • Ensure SLA compliance and operational excellence.
  • Coordinate with SAP Basis and infrastructure teams for troubleshooting.
  • Conduct user training, documentation, and knowledge-transfer sessions.

Desired Qualifications

  • Experience with SAP Focused Run.
  • Experience in RISE with SAP projects.
  • Exposure to SAP BTP services and integrations.
  • Knowledge of SAP Signavio Process Manager.
  • Familiarity with Agile, DevOps, and ITIL practices.
  • SAP Cloud ALM and SAP Solution Manager certifications are preferred.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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